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Amdocs CRM vs Interactive Intelligence comparison

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Amdocs Logo

Amdocs CRM

651 views|337 comparisons
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Interactive Intelligence

Read 2 Interactive Intelligence reviews
122 views|71 comparisons
100% willing to recommend
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Buyer's Guide
CRM
March 2024
Executive Summary

We performed a comparison between Amdocs CRM and Interactive Intelligence based on real PeerSpot user reviews.

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Featured Review
Use Amdocs CRM?
Mohamed Shareed
A customizable solution that can be integrated with almost anything
Being able to automate aspects such as outbound confirmation calls has saved us a lot of time and money. We've been able to develop patient... Read more →
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What do you like most about Interactive Intelligence?
Top Answer:Interactive Intelligence is quite user friendly.
Read all 2 answers   →
What needs improvement with Interactive Intelligence?
Top Answer:The problem with this current system is that the support is not great. It's likely that the product will be discontinued by the end of 2025 which is probably why it's not sufficiently supported. There… more »
Read all 2 answers   →
What is your primary use case for Interactive Intelligence?
Top Answer:This is an omnichannel contact center solution catering to different kinds of channels, whether they are emails, chats, calls, or generic objects, like web objects which can be routed as an… more »
Read all 2 answers   →
Ranking
39th
out of 169 in CRM
Views
651
Comparisons
337
Reviews
0
Average Words per Review
0
Rating
N/A
28th
out of 169 in CRM
Views
122
Comparisons
71
Reviews
2
Average Words per Review
869
Rating
9.0
Comparisons
Learn More
Amdocs
Genesys
Overview
Information Not Available
Genesys Interactive Intelligence SAP CRM allows the SAP agent to perform all typical phone, web chat and email operations without leaving the SAP application.
Sample Customers
Cricket Wireless, Defense Telematica Organization, Enel, Fastweb, Kcell, Movicel, Vodafone Romania, Zon Multimedia, TIM Brasil, Telenor Serbia
ABC Financial, AFAS Software, Quality Bicycle Products, CryptoLogic & WagerLogic, SERVOData, Shinsei Bank, TENAQUIP, MCAP, Visaya Knowledge Process Outsourcing Corporation, Allianz-Tiriac Asigurari, Memira
Top Industries
VISITORS READING REVIEWS
Computer Software Company17%
Financial Services Firm11%
University9%
Retailer8%
No Data Available
Company Size
VISITORS READING REVIEWS
Small Business19%
Midsize Enterprise13%
Large Enterprise69%
No Data Available
Buyer's Guide
CRM
March 2024
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Amdocs CRM is ranked 39th in CRM while Interactive Intelligence is ranked 28th in CRM with 2 reviews. Amdocs CRM is rated 0.0, while Interactive Intelligence is rated 9.0. On the other hand, the top reviewer of Interactive Intelligence writes "Reliable with very good social media integration and easy to use". Amdocs CRM is most compared with Oracle CRM, Siebel CRM, Salesforce Sales Cloud, SAP CRM and Pega CRM, whereas Interactive Intelligence is most compared with Genesys Cloud CX.

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.