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Amdocs CRM vs Pega CRM comparison

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Amdocs Logo

Amdocs CRM

651 views|337 comparisons
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Pega CRM

Read 10 Pega CRM reviews
574 views|423 comparisons
100% willing to recommend
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Buyer's Guide
CRM
March 2024
Executive Summary

We performed a comparison between Amdocs CRM and Pega CRM based on real PeerSpot user reviews.

Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM.
To learn more, read our detailed CRM Report (Updated: March 2024).
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768,740 professionals have used our research since 2012.
Featured Review
Use Amdocs CRM?
Anonymous User
Has comprehensive customization capabilities, seamless integration across channels and robust AI-driven...
Pega CRM has proven invaluable in addressing business challenges like hyper-personalization, which is increasingly relevant today. An illustrative... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "It is expensive."
  • "We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."
  • "The pricing is on the higher side."

    • More Pega CRM Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about Pega CRM?
    Top Answer:One of the most valuable features of Pega CRM for our team's productivity is its ease of setup, thanks to its configuration-driven approach.
    Read all 7 answers   →
    What needs improvement with Pega CRM?
    Top Answer:There is room for improvement and further enhancement in the stability capabilities. I think there's potential for enhancement in the support system provided. It would be beneficial to enhance the… more »
    Read all 7 answers   →
    What is your primary use case for Pega CRM?
    Top Answer:There are numerous use cases tailored for customer retention and customer acquisition. These scenarios often come with pre-configured visual logic, with the flexibility to adjust them to fit specific… more »
    Read all 7 answers   →
    Ranking
    39th
    out of 169 in CRM
    Views
    651
    Comparisons
    337
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    14th
    out of 169 in CRM
    Views
    574
    Comparisons
    423
    Reviews
    8
    Average Words per Review
    725
    Rating
    8.1
    Comparisons
    Also Known As
    Chordiant
    Learn More
    Amdocs
    Pega
    Video Not Available
    Overview
    Information Not Available
    Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.
    Sample Customers
    Cricket Wireless, Defense Telematica Organization, Enel, Fastweb, Kcell, Movicel, Vodafone Romania, Zon Multimedia, TIM Brasil, Telenor Serbia
    The State of Maine, Aegis, Aegon, AIG Japan, ING
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company17%
    Financial Services Firm11%
    University9%
    Retailer8%
    VISITORS READING REVIEWS
    Financial Services Firm24%
    Computer Software Company15%
    Real Estate/Law Firm6%
    Government6%
    Company Size
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise13%
    Large Enterprise69%
    REVIEWERS
    Midsize Enterprise20%
    Large Enterprise80%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise11%
    Large Enterprise71%
    Buyer's Guide
    CRM
    March 2024
    Download Free Report
    Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: March 2024.
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    768,740 professionals have used our research since 2012.

    Amdocs CRM is ranked 39th in CRM while Pega CRM is ranked 14th in CRM with 10 reviews. Amdocs CRM is rated 0.0, while Pega CRM is rated 8.0. On the other hand, the top reviewer of Pega CRM writes "Case management feature is valuable but the pricing is expensive". Amdocs CRM is most compared with Oracle CRM, Siebel CRM, Salesforce Sales Cloud and SAP CRM, whereas Pega CRM is most compared with Pega Robotic Process Automation, Microsoft Dynamics CRM, Siebel CRM and Genesys Cloud CX.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.