We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
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Time-Tested Intelligent Robot Technology.
While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.
Automai RPA is ranked 49th in Robotic Process Automation (RPA) while Jacada Intelligent Agent Engagement is ranked 28th in Robotic Process Automation (RPA) with 1 review. Automai RPA is rated 0.0, while Jacada Intelligent Agent Engagement is rated 7.0. On the other hand, the top reviewer of Jacada Intelligent Agent Engagement writes "Suitable for a small-scale business but not evolved enough for a large enterprise". Automai RPA is most compared with , whereas Jacada Intelligent Agent Engagement is most compared with UiPath.
See our list of best Robotic Process Automation (RPA) vendors.
We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.