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Robotic Process Automation (RPA) Reviews

Read top reviews of Robotic Process Automation (RPA) solutions from the IT Central Station community:
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Real User
VP, Digital Workplace Strategy at a financial services firm with 1,001-5,000 employees
Mar 27 2018

What is most valuable?

I think simplicity is key. One of the things that we've noticed is how our developers have been able to quickly adopt the platform; but not only the developers or the techy people, also the business. One of the things I want to do is empower... more»

How has it helped my organization?

It allows us to transform the processes that we have so that, again, the simple tasks that happen on a day to day basis, but that are very time consuming, can be done by machines. Then we can have our people focus on the things that truly do... more»

What needs improvement?

One of the things I would definitely like to see is more of the machine-learning and cognitive capabilities. For example, now that we're starting to automate more and more tasks, there are some things that still require us to go back and... more»
Consultant
Sr Architect at a tech services company with 1,001-5,000 employees
Mar 08 2018

What is most valuable?

The case management and UI capabilities were the most valuable, though the integration capabilities were also quite useful. We also liked the DCO methodology as it reduced the build effort because some of the development (flow) was created... more»

How has it helped my organization?

* DCO methodology helped reduce the development time. We could discuss the UI layout with the business users during requirement phases. * It helped cut short the release cycle by almost 40% compared to the previous solution.

What needs improvement?

* The way integration classes are created could be improved. * At the time when I worked, XML anyType was not supported. * Rule versioning and deployment to enable parallel development could still be improved

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Real User
Head of Data Science at a pharma/biotech company with 1,001-5,000 employees
Apr 01 2018

What is most valuable?

The most valuable feature is the ability to automate mundane tasks. This improves efficiency, reliability, etc. You can form critical operations which can be highly automated. At this stage though, we are not using AI. I think that is the next step. Today, we are mostly focused on taking the human element out of processes. The next step for us before we can... more»

What needs improvement?

We would like more focus on understanding AI and how it can be used to manage exception handling.
Consultant
Director at a consultancy with 1,001-5,000 employees
Mar 28 2018

What do you think of IBM Robotic Process Automation?

Primary Use Case For growth industries, the automation of call centers, service to the customer, these are the principal use cases. • Improvements to My Organization The results in cost and time savings, the change in people, and the way they work. • Valuable Features Deployment is done in a small amount of time. • Room for Improvement Better integration with artificial intelligence or with machine-learning. • Stability Issues It's stable. • Scalability Issues It's scalable. • Other Advice What's important for me when selecting a vendor are the price and the benefits. I am a strategist. So, I have to define a strategy for different companies. Not for buying, I myself am not going to buy. But I am going to recommend to my clients, the companies, that...
Blue Prism
Real User
Lead RPA Engineer at a recruiting/HR firm with 1-10 employees
May 02 2018

What do you think of Blue Prism?

Primary Use Case The primary use case is having bots manage, schedule, and build other bots seamlessly within a bespoke dashboard. There is no need for a first line team monitoring the system as it reports and assigns tickets. • Improvements to My Organization ROI and efficiency savings.  1 FTE can manage hundreds of bots via my GP RPA design and build methodology. Master processes can easily control subprocesses, such as load, work, and report. • Valuable Features Access to the SQL database allows for extra capabilities. • Room for Improvement I would like to see bespoke dashboards allow the front-end to display what is required.   . • Use of Solution Three to five years.

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