Compare AvePoint Cloud Management vs. Freshservice

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Turbonomic Logo
8,296 views|4,167 comparisons
AvePoint Cloud Management Logo
389 views|264 comparisons
Freshservice Logo
1,540 views|1,160 comparisons
Top Review
Find out what your peers are saying about VMware, Turbonomic, an IBM company, Nutanix and others in Cloud Management. Updated: August 2021.
534,226 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
"If you're a super-small business, it may be a little bit pricey for you... But in large, enterprise companies where money is, maybe, less of an issue, Turbonomic is not that expensive. I can't imagine why any big company would not buy it, for what it does.""It was an annual buy-in. You basically purchase it based on your host type stuff. The buy-in was about 20K, and the annual maintenance is about $3,000 a year.""I'm not involved in any of the billing, but my understanding is that is fairly expensive.""We see ROI in extended support agreements (ESA) for old software. Migration activities seem to be where Turbonomic has really benefited us the most. It's one click and done. We have new machines ready to go with Turbonomic, which are properly sized instead of somebody sitting there with a spreadsheet and guessing. So, my return on investment would certainly be on currency, from a software and hardware perspective.""When we have expanded our licensing, it has always been easy to make an ROI-based decision. So, it's reasonably priced. We would like to have it cheaper, but we get more benefit from it than we pay for it. At the end of the day, that's all you can hope for.""I know there have been some issues with the billing, when the numbers were first proposed, as to how much we would save. There was a huge miscommunication on our part. Turbonomic was led to believe that we could optimize our AWS footprint, because we didn't know we couldn't. So, we were promised savings of $750,000. Then, when we came to implement Turbonomic, the developers in AWS said, "Absolutely not. You're not putting that in our environment. We can't scale down anything because they coded it." Our AWS environment is a legacy environment. It has all these old applications, where all the developers who have made it are no longer with the company. Those applications generate a ton of money for us. So, if one breaks, we are really in trouble and they didn't want to have to deal with an environment that was changing and couldn't be supported. That number went from $750,000 to about $450,000. However, that wasn't Turbonomic's fault.""It is an endpoint type license, which is fine. It is not overly expensive.""The pricing and licensing are fair. We purchase based on benchmark pricing, which we have been able to get. There are no surprise charges nor hidden fees."

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"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan.""The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month."

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Questions from the Community
Top Answer: Pricing is pretty straightforward. We haven't seen any major increases in it. It's a flexible model. There aren't… more »
Top Answer: The GUI and policy creation have room for improvement. There should be a better view of some of the numbers that are… more »
Top Answer: We do vMotion through VMware. We let Turbonomic control our vMotion. We do server rightsizing and capacity management… more »
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Top Answer: The overall functionality of the product is excellent.
Top Answer: The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around… more »
Top Answer: While we're just starting with project management, I foresee some limitations with it two or three years down the line… more »
Comparisons
Also Known As
VMTurbo Operations Manager
Flint
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Overview

Turbonomic, an IBM Company, provides Application Resource Management (ARM) software used by customers to assure application performance and governance by dynamically resourcing applications across hybrid and multicloud environments. Turbonomic Network Performance Management (NPM) provides modern monitoring and analytics solutions to help assure continuous network performance at scale across multivendor networks for enterprises, carriers and managed services providers.

For further information, please visit www.turbonomic.com

www.turbonomic.com/resources/case-studies

AvePoint Cloud Management easily extends your IT workforce with simplified Office 365 administration, content, and security management. By offering high-speed content migration, audit reporting and capabilities to restrict access to and sharing of Office 365 SharePoint online sites, Group team sites, and OneDrive for Business content, AvePoint Cloud Management allows you to maintain the same level of control over your cloud-based assets as on-premises solutions.

Freshservice is a Cloud-based IT Service Desk and IT Service Management (ITSM) solution that currently serves more than 13000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed using ITIL best practice to help IT organizations focus on what’s most important - exceptional service delivery and customer satisfaction. Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software, Freshchat Customer Messaging Software etc. - with more than 150000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Offer
Learn more about Turbonomic
Learn more about AvePoint Cloud Management
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Sample Customers
JPMorgan Chase, Bank of America, Citi, ANZ, Credit Suisse, State Street, Morningstar, VOYA, TPICAP, LPL Financial, Cisco, BMC, Hewlett Packard Enterprise, Agilysys, MetLife, Hiscox, Humana, Tokio Marine, Allscripts, SHARP, Providence St. Joseph Health, NBC Universal, pwc, KPMG, Wayfair, Carhartt, Tiffany & Co., UCLA, NASA, NIH
Hydro, Mercury IT, Bank of Hawaii
Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
Top Industries
REVIEWERS
Healthcare Company14%
Financial Services Firm13%
Manufacturing Company12%
Energy/Utilities Company7%
VISITORS READING REVIEWS
Computer Software Company29%
Comms Service Provider21%
Financial Services Firm6%
Government5%
No Data Available
VISITORS READING REVIEWS
Computer Software Company23%
Comms Service Provider17%
Media Company6%
Energy/Utilities Company6%
Company Size
REVIEWERS
Small Business10%
Midsize Enterprise27%
Large Enterprise63%
VISITORS READING REVIEWS
Small Business16%
Midsize Enterprise50%
Large Enterprise34%
No Data Available
REVIEWERS
Small Business71%
Midsize Enterprise14%
Large Enterprise14%
Find out what your peers are saying about VMware, Turbonomic, an IBM company, Nutanix and others in Cloud Management. Updated: August 2021.
534,226 professionals have used our research since 2012.

AvePoint Cloud Management is ranked 38th in Cloud Management while Freshservice is ranked 8th in Cloud Management with 2 reviews. AvePoint Cloud Management is rated 0.0, while Freshservice is rated 8.6. On the other hand, the top reviewer of Freshservice writes "Easy to use and implement with a good user interface". AvePoint Cloud Management is most compared with SkyKick Cloud Manager, whereas Freshservice is most compared with ServiceNow, Zendesk Guide, ManageEngine ServiceDesk Plus, TOPdesk and JIRA Service Management.

See our list of best Cloud Management vendors.

We monitor all Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.