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BeyondTrust Privileged Remote Access vs Dameware Remote Support comparison

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Buyer's Guide
Remote Access
March 2024
Executive Summary

We performed a comparison between BeyondTrust Privileged Remote Access and Dameware Remote Support based on real PeerSpot user reviews.

Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access.
To learn more, read our detailed Remote Access Report (Updated: March 2024).
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768,857 professionals have used our research since 2012.
Featured Review
Prithivi R.
The solution has streamlined user onboarding and has built-in remote support
Using BeyondTrust has made our end users happy because they have trouble logging into multiple sessions. Now, they only need to open the client to... Read more →
Anonymous User
The Remote Support tool allows techs to link to off-network users, but the knowledge base lacks updated articles.
The Internet Sessions with the Remote Support tool, because it allows the tech to send a link to the user who is off network for support.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "The price is pretty expensive, but you get what you pay for and this is a great product."
  • "I wish it was a little bit cheaper, but when a product is as solid as this, I understand what the cost does. It helps them to make sure it stays that way. If you want a reliable, solid product, you're going to pay more."
  • "Don't get into a situation where you are licensing per desktop or per person until you fully understand the licensing."
  • "My client found the solution a bit expensive but considering their use case and requirements, they didn't have any other choice. As far as I know, implementation and licensing are the only costs."
  • "I wasn't directly involved in the licensing and pricing, but I can say that PRA is licensed per endpoint added to the Vault. I would advise users to take frequent exports of their license usage package; it's a simple feature that provides a spreadsheet of every machine in the Vault. This helps to cut down on duplicate licenses, which can happen by adding the same endpoint using an IP address and a fully qualified domain name, for instance. The implementation is an additional cost, and they offer several tiers, so the price varies. There are also some optional add-ons, so I would advise people to research the product well and find out precisely what they need regarding features. The Advanced Web Access add-on provides some required functionality when interfacing with websites; that's one to consider."
  • "Its price is pretty good for the features and services that it provides. It is not outrageous. I'm not aware of any additional charges or anything like that."
  • "PRA was one of the cheapest solutions that we evaluated."
  • "Though the solution was a bit expensive, the overall pricing was average."

    • More BeyondTrust Privileged Remote Access Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about BeyondTrust Privileged Remote Access?
    Top Answer:The product has improved remote support capabilities since it works fine.
    Read all 18 answers   →
    What needs improvement with BeyondTrust Privileged Remote Access?
    Top Answer:The issue I found with the product revolves around the fact that RDP and SSH sessions take too much time, making it an area of concern where improvements are required. The product should be able to… more »
    Read all 17 answers   →
    What is your primary use case for BeyondTrust Privileged Remote Access?
    Top Answer:I use the tool in my lab. I am involved in the product's testing phase in my lab, where I am trying to check out the solution.
    Read all 16 answers   →
    Ask a question

    Earn 20 points

    Ranking
    6th
    out of 44 in Remote Access
    Views
    1,502
    Comparisons
    965
    Reviews
    16
    Average Words per Review
    1,299
    Rating
    8.4
    26th
    out of 44 in Remote Access
    Views
    884
    Comparisons
    802
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    Bomgar Privileged Access
    DameWare, SolarWinds DameWare, SolarWinds Dameware Remote Support
    Learn More
    BeyondTrust
    SolarWinds
    Overview

    BeyondTrust Privileged Remote Access (formerly Bomgar Privileged Access) lets you secure, manage, and audit vendor and internal remote privileged access without a VPN.

    Privileged Remote Access provides visibility and control over third-party vendor access, as well as internal remote access, enabling your organization to extend access to important assets, but without compromising security.

    Features include:

    - Privileged Access Control: Enforce least privilege by giving users the right level of access.

    - Monitor Sessions: Control and monitor sessions using standard protocols for RDP, VNC, HTTP/S, and SSH connections.

    - Reduce the Attack Surface: Reduce attacks by consolidating the tracking, approval, and auditing of privileged accounts in one place and by creating a single access pathway.

    - Integrate with Password Management: Inject credentials directly into servers and systems with just one click, so users never need to know or see plain text credentials.

    - Mobile & Web Consoles: Use mobile apps or web-based consoles anytime, anywhere.

    - Audit & Compliance: Create audit trails, session forensics, and other reporting features by capturing detailed session data in real-time or post- session review, and provide attestation reports to prove compliance.

    DameWare products are designed to put more hours into your day. In today's distributed, high-speed work environments, having the power to remotely support your key systems, servers, desktops, and laptops, as well as interactively support users, provides real-time savings and lets you get more things done. Manage it all without leaving your desk with DameWare. DameWare Remote Support is a comprehensive and secure on-premises remote desktop client that allows you to control remote users' computers from your desktop, Android, or iOS device, connect to unattended systems, as well as manage your Windows servers and Active Directory infrastructure. DameWare Mini Remote Control delivers fast, secure, simple remote desktop and laptop control. DameWare MRC includes all the features you need and want and is the best value in remote control software. DameWare Patch Manager is a complete patch management solution that allows you to patch both Microsoft and 3rd party applications from one easy-to-use console. With DameWare Patch Manager you can quickly and easily generate patches, deploy them and report on their success.
    Sample Customers
    Horizon Beverage, Air Liquide, Gateway Bank of Florida
    Illinois School District
    Top Industries
    REVIEWERS
    Comms Service Provider21%
    Security Firm14%
    Government14%
    Wholesaler/Distributor14%
    VISITORS READING REVIEWS
    Computer Software Company18%
    Financial Services Firm10%
    Government9%
    Manufacturing Company7%
    VISITORS READING REVIEWS
    Government18%
    Computer Software Company10%
    Financial Services Firm8%
    Manufacturing Company5%
    Company Size
    REVIEWERS
    Small Business50%
    Midsize Enterprise15%
    Large Enterprise35%
    VISITORS READING REVIEWS
    Small Business21%
    Midsize Enterprise13%
    Large Enterprise67%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise16%
    Large Enterprise62%
    Buyer's Guide
    Remote Access
    March 2024
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    BeyondTrust Privileged Remote Access is ranked 6th in Remote Access with 21 reviews while Dameware Remote Support is ranked 26th in Remote Access. BeyondTrust Privileged Remote Access is rated 8.6, while Dameware Remote Support is rated 8.6. The top reviewer of BeyondTrust Privileged Remote Access writes "Our support team can do so much more without having to actively engage our customers, which saves us time and money". On the other hand, the top reviewer of Dameware Remote Support writes "The Remote Support tool allows techs to link to off-network users, but the knowledge base lacks updated articles". BeyondTrust Privileged Remote Access is most compared with CyberArk Privileged Access Manager, BeyondTrust Remote Support, Citrix DaaS (formerly Citrix Virtual Apps and Desktops service), BeyondTrust Password Safe and WALLIX Bastion, whereas Dameware Remote Support is most compared with Microsoft Remote Desktop Services, N-able Take Control, VNC Connect, ManageEngine ServiceDesk Plus and Splashtop Remote Support.

    See our list of best Remote Access vendors.

    We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.