We performed a comparison between BMC Remedy and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution offers some very good features."
"The incident management console is available out of the box."
"It includes features for automation, such as smart reporting capabilities."
"The asset discovery feature in BMC is notably better compared to ServiceNow."
"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"The solution is extremely user-friendly."
"The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."
"The product has excellent support for remote and hybrid environments."
"The product has the best features for ITSM."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"Could be more user friendly for admins to manage."
"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
"Continuous improvement is recommended."
"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."
"BMC Remedy Asset Management could improve by adding intuitive dashboards."
"The initial setup of BMC Remedy Asset Management was complex."
"There are issues from a product functionality perspective."
"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"There could be flexibility in terms of customization."
"Integration was a major limitation with SummitAI."
"I would like them to add software inventory in the next release. We don't have that right now."
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BMC Remedy is ranked 5th in IT Asset Management with 19 reviews while SymphonyAI IT Service Management is ranked 14th in IT Asset Management with 5 reviews. BMC Remedy is rated 8.2, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of BMC Remedy writes "Great CMDB design, helpful technical support, and great features". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, Qualys VMDR and VMware Service Manager, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk. See our BMC Remedy vs. SymphonyAI IT Service Management report.
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