We performed a comparison between BMC Helix Discovery and BMC Remedy based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is very stable and powerful."
"Weekly reports to management really make our life simple."
"BMC provides great support. As managed service support, they are gold."
"The data models are the most useful aspect of the solution."
"It now comes with a very flexible deployment solution, whether you want to keep it inside your data center or want to have the cloud, depending on if you're cloud forward or not."
"The most valuable feature of BMC Helix Discovery is it operates well. It is well known and has gained recognition for its software."
"The initial setup was quite easy."
"The most valuable feature is Windows proxy. We now need to install an additional link proxy server in Windows. The proxy is available as an outpost in the Elastic store. That is the advanced feature is added. There are many other features which can be used once we discover them. One time I was scanning the servers and all, going to data from additional based on the additional features, including advanced data like score upper display data successfully discover servers. There are many things good things that can be implemented using it while we haven’t installed those yet."
"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO."
"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."
"The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."
"The incident management console is available out of the box."
"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"It includes features for automation, such as smart reporting capabilities."
"The solution offers some very good features."
"We would like updates more often."
"The support from BMC Helix Discovery can improve, it takes a long time before we receive any feedback. It can take days to months sometimes."
"I would like to see the ability to scan some of the newer cloud platforms. I know that BMC has them on the roadmap, and they are coming soon, but they can't come fast enough. Being able to scan more of GCloud, Alibaba Cloud, or whatever the public clouds that our customers are buying, we need to make sure that Discovery can find them as well."
"There isn't much that could be improved. The solution is pretty thorough, very easy to implement, and very easy to operate."
"An area that can be improved is the IoT."
"The monitoring tools could be more stable."
"The product is not fully automated."
"The solution should have different portals and logins for each customer so only that customer's assets show."
"The solution must be flexible."
"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."
"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"The desktop technicians face some challenges with the solution."
"BMC Remedy Asset Management could improve by adding intuitive dashboards."
"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."
"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."
BMC Helix Discovery is ranked 2nd in IT Asset Management with 20 reviews while BMC Remedy is ranked 5th in IT Asset Management with 19 reviews. BMC Helix Discovery is rated 8.6, while BMC Remedy is rated 8.2. The top reviewer of BMC Helix Discovery writes "Very stable, fast, and powerful with valuable inventory management features". On the other hand, the top reviewer of BMC Remedy writes "Great CMDB design, helpful technical support, and great features". BMC Helix Discovery is most compared with ServiceNow, Device42, ServiceNow Discovery, Qualys VMDR and ManageEngine IT Asset Management, whereas BMC Remedy is most compared with ServiceNow, Snow License Manager, Qualys VMDR, VMware Service Manager and Device42. See our BMC Helix Discovery vs. BMC Remedy report.
See our list of best IT Asset Management vendors.
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