We performed a comparison between BMC Remedyforce [EOL] and OpenText Service Manager based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The solution is very flexible."
"The stability is good. There are no bugs."
"ITIL best practices and smart practices are efficient in calculating the performance of services provided."
"The feature that we like best is the stability of the product."
"Our staff is able to quickly jump into Remedyforce and understand the tool with minimal training."
"It's a stable solution."
"Remedyforce has greatly improved our company's ability to accurately track and create new records."
"The reporting is very good and you can do incident matching."
"It's mostly so reliable and has a lot of functionality. We're using a lot of HPE tools and we can do a lot with it. So, its functionality is the most valuable feature."
"Service Manager's best features are flexibility and customizability."
"Technical support is pretty good."
"Service Manager does what it should, but it's quite outdated."
"The solution is simple to set up."
"A valuable feature for us is that we have an ordered way to handle all the cases that we can handle with the infrastructure."
"The design has been revamped in terms of GUI. The current interface is quite easy to read."
"The solution will streamline productivity and also improve automation. That would bring efficiency as well the ability to handle a big number of enterprise-wide service needs. Productivity and collaborative capabilities are some of the key benefits."
"As we added more custom configuration, we started running into SOQL errors, which could not be resolved yet."
"More flexible ways to change the existing configuration would benefit existing customers."
"The ease of customization needs improvement."
"The solution's business workforce should be much more capable of drag and drop functionality. The solution could be kind-of UI based rather than still being coding based. You still need an administrator profile, and you'll have to code things if you want to use the solution."
"The setup was somewhat complex as it seemed there were three ways to do the same thing."
"They need to make it possible to more easily customize the user interface."
"There should be some tool to move SRD and SLA from the sandbox to production."
"It required a high amount of customisation for us to work with the tool and sometimes special capabilities needed to be purchased."
"There should be some front desk provided or some options to let our users serve themselves, because we have about 5000 servers and 400 applications."
"It needs good integration with the configuration database, that's lacking at the moment, It's not that good."
"Their end-user interface and technical support features could be improved."
"Micro Focus Service Manager is not very great. It would be better if it had more features. When it comes to features, BMC tops the chart. When it comes to usage, people use BMC more."
"Customization can be difficult at times because scripting is often required."
"The interface could be better."
"The greatest issue for us is to understand the roadmap. We want to know whether we should upgrade now or should we wait three months."
"Pure cloud-based native functionality is lacking."
Earn 20 points
BMC Remedyforce [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software with 15 reviews while OpenText Service Manager is ranked 17th in Help Desk Software with 48 reviews. BMC Remedyforce [EOL] is rated 7.8, while OpenText Service Manager is rated 7.2. The top reviewer of BMC Remedyforce [EOL] writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". On the other hand, the top reviewer of OpenText Service Manager writes "A solution that works out of the box. The solution's real strength is its ability to change for your organization's infrastructure". BMC Remedyforce [EOL] is most compared with , whereas OpenText Service Manager is most compared with ServiceNow, JIRA Service Management, OpenText Service Management Automation X (SMAX) and BMC Helix ITSM.
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