Compare CA Automic Service Orchestration vs. CA Process Automation

CA Automic Service Orchestration is ranked 9th in Process Automation with 2 reviews while CA Process Automation is ranked 13th in Process Automation with 2 reviews. CA Automic Service Orchestration is rated 10.0, while CA Process Automation is rated 8.6. The top reviewer of CA Automic Service Orchestration writes "Automation of job object creation increased the quality and quantity of our job requests". On the other hand, the top reviewer of CA Process Automation writes "Easy to debug and troubleshoot. Some regular expression functionality was left out of the product". CA Automic Service Orchestration is most compared with CA Process Automation, Pega BPM and Appian, whereas CA Process Automation is most compared with CA Automic Service Orchestration, Operations Orchestration and Microsoft System Center Orchestrator. See our CA Automic Service Orchestration vs. CA Process Automation report.
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Most Helpful Review
Find out what your peers are saying about CA Automic Service Orchestration vs. CA Process Automation and other solutions. Updated: March 2020.
407,538 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
It provides a simple reduction of headcount and also a reduction of run through time.The product is stable. This is the reason that we are using Automic, in some cases, because of its stability and features.If I have a higher workload with smaller machines, it is easy to increase everything.Jobs are planned automatically to eliminate the need to plan them manually. It also saves us effort because there is no need to create job objects manually.

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This tool is used in my organization for automating IT infrastructure related incidents or service requests.It is easy to debug and troubleshoot.

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Cons
What I am missing today is robotics. If Automic would like to stay as one of the biggest automation engines on the market, they have to find an option with a robotics solution.In the last two years or so, Automic has not invested as much in the product as we would have expected.

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OCR capability should be added as a feature.It needs auto-triggering of workflows based on machine learning (ML) and artificial intelligence (AI).Somehow the product group within CA left the product dry from some regular expression functionality.Make some of the features more open source that way developers can have more flexibility.

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Pricing and Cost Advice
From our clients, "We have reduced headcounts since the beginning by around 30 to 40 percent." and "We are much faster using the service orchestration and saving by a factor of 10 or more."

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It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience.There are a lot of automation savings from any process which is repeatable.

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Ranking
9th
out of 32 in Process Automation
Views
904
Comparisons
446
Reviews
1
Average Words per Review
637
Avg. Rating
10.0
13th
out of 32 in Process Automation
Views
704
Comparisons
393
Reviews
2
Average Words per Review
174
Avg. Rating
8.5
Top Comparisons
Also Known As
CA IT Process Automation Manager
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Overview

Service orchestration enables organizations to extract the most value from their investments in people and technology. Because time spent waiting for a service request means wasted money and lost opportunity.

Service orchestration can intelligently automate the sometimes complex sequence of tasks required to deliver a service. Whether those tasks need to be executed on-premises or in the cloud, on virtual or physical systems, or even using leading-edge technologies like microservices or containers, service orchestration ensures that those tasks are executed accurately and efficiently. This maximizes productivity and enables businesses to move at digital speeds.


CA Process Automation is designed to speed the delivery of IT services while helping to remove manual errors. By defining, automating and orchestrating processes across organizational silos that use disparate systems, CA Process Automation helps improve productivity while also enforcing standards. With CA Process Automation, you can automate IT processes that span multiple organizations and systems, reduce the time it takes to deliver services and enforce standards and compliance policies across departments. CA Process Automation helps you automate IT processes to reduce operational expenses, increase staff productivity, speed IT service delivery, improve service quality, and enforce compliance policies.
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Sample Customers
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Unum, HCL Technologies, Logicalis
Find out what your peers are saying about CA Automic Service Orchestration vs. CA Process Automation and other solutions. Updated: March 2020.
407,538 professionals have used our research since 2012.
We monitor all Process Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.