CA Cloud Service Management vs salesforce.com Desk.com

CA Cloud Service Management is ranked 15th in Help Desk Software with 4 reviews vs salesforce.com Desk.com which is ranked 27th in Help Desk Software with 0 reviews. The top reviewer of CA Cloud Service Management writes "I can do an upgrade that night and the next morning my system will be up. Would like it to be more visually appealing". CA Cloud Service Management is most compared with ServiceNow, CA Service Desk Manager and Micro Focus Service Manager. salesforce.com Desk.com is most compared with JIRA Service Desk, ServiceNow and Zendesk.
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Most Helpful Review
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Quotes From Members Comparing CA Cloud Service Management vs salesforce.com Desk.com

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
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Find out what your peers are saying about ServiceNow, Zendesk, BMC and others in Help Desk Software.
254,138 professionals have used our research since 2012.
Ranking
RANKING
Views
3,172
Comparisons
965
Reviews
3
Followers
631
Avg. Rating
7.7
Views
1,312
Comparisons
1,105
Reviews
0
Followers
461
Avg. Rating
N/A
Top Comparisons
Top ComparisonsSee more CA Cloud Service Management competitors »
Zendesk logo
Compared 4% of the time.
See more salesforce.com Desk.com competitors »
Also Known As
Also Known AsNimsoft Service DeskDesk.com
Website/Video
Website/VideoCA Technologies
  • Vendor 6987 screenshot 1516099828
Salesforce
  • Vendor 7926 screenshot 1515865127
OverviewQuestionmark icon
OverviewCA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.Desk.com's all-in-one support app has everything fast-growing business need to provide fast, awesome customer service. It's easy to get up and running. You can see all of your cases in one place and engage with customers across all channels (Twitter, Facebook, phone, email, chat, and discussion boards) in one easy-to-use desktop, and get the insights you need to grow your business. Desk.com automatically integrates with Salesforce and scales no matter how big your business grows. Desk.com is used by thousands of companies including Yelp, Asana, Disqus, Square, iHeartRadio, Munchery, and One Kings Lane.
Sample Customers
Sample CustomersOakwood Systems GroupOne Kings Lane, Munchery, ZenPayroll, Spotify, SoundCloud, Carlos Bakery, Pandora
Help desk software report from it central station 2018 02 25 thumbnail
Find out what your peers are saying about ServiceNow, Zendesk, BMC and others in Help Desk Software.
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254,138 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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