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Serviceaide ChangeGear vs UserVoice comparison

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Serviceaide ChangeGear

Read 14 Serviceaide ChangeGear reviews
213 views|150 comparisons
85% willing to recommend
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UserVoice

Read 5 UserVoice reviews
0 views|0 comparisons
100% willing to recommend
Buyer's Guide
IT Service Management (ITSM)
April 2024
Executive Summary

We performed a comparison between Serviceaide ChangeGear and UserVoice based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM).
To learn more, read our detailed IT Service Management (ITSM) Report (Updated: April 2024).
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768,740 professionals have used our research since 2012.
Featured Review
Anonymous User
It's provided self-service and automation, notifications, and reporting, although adding group names is a complicated...
It's provided self-service and automation, notifications, and reporting. That’s where we spend most of the time fishing for things. It’s good on a... Read more →
Anonymous User
The knowledge base was instrumental in elevating our self-help tools for clients. We took all of our user guides to...
We utilized the KB as our primary hub for product-based questions. We took all of our user guides to the cloud, as well as other client-facing... Read more →
Ranking
31st
out of 49 in IT Service Management (ITSM)
Views
213
Comparisons
150
Reviews
0
Average Words per Review
0
Rating
N/A
18th
out of 18 in Customer Feedback Management
Views
0
Comparisons
0
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
IT Service Management (ITSM)
April 2024
Download Free Report
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM). Updated: April 2024.
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768,740 professionals have used our research since 2012.
Comparisons
Also Known As
Serviceaide ISM (Intelligent Service Management), Nimsoft Service Desk, CA Cloud Service Management , ChangeGear
Learn More
Serviceaide
UserVoice
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Overview

ChangeGear, a leader in the GigaOm ITSM Radar Report, presents a cutting-edge AI-based service management platform that transforms user experience and enhances decision-making. Offering a business-friendly interface, ChangeGear is customizable with drag-n-drop editing, ensuring adaptability to diverse user needs. The AI-driven platform accelerates decision-making processes with real-time recommendations and intelligent predictions, boosting staff efficiency. Advanced automation, including workflow automation and business process automation, streamlines operations, freeing staff from manual tasks. Recognized for its agility and speed, ChangeGear stands out in change management, asset management, and service desk solutions. For industries navigating compliance challenges, ChangeGear's robust change management and auditing capabilities provide a comprehensive solution. 

From scalable support with automated answers to common questions and support ticketing, to staying on top of churn (and drive word-of-mouth referrals) with satisfaction surveys, to in-depth product feedback we'll give you all the tools to fully engage and understand your users. Everything you need to build a healthy SaaS or mobile app business. It only takes a few minutes to embed a UserVoice widget, or mobile SDK, into your app giving you have a comprehensive solution for anything your users can throw at you.
Sample Customers
Oakwood Systems Group
PicCollage, FullContact, Bing Ads, zynga, Microsoft, Zillow, hootsuite, Sephora
Top Industries
REVIEWERS
Financial Services Firm25%
Healthcare Company25%
Marketing Services Firm13%
Educational Organization13%
No Data Available
Company Size
REVIEWERS
Small Business20%
Midsize Enterprise7%
Large Enterprise73%
No Data Available
Buyer's Guide
IT Service Management (ITSM)
April 2024
Download Free Report
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM). Updated: April 2024.
DOWNLOAD NOW
768,740 professionals have used our research since 2012.

Serviceaide ChangeGear is ranked 31st in IT Service Management (ITSM) while UserVoice is ranked 18th in Customer Feedback Management. Serviceaide ChangeGear is rated 7.6, while UserVoice is rated 8.6. The top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". On the other hand, the top reviewer of UserVoice writes "The knowledge base was instrumental in elevating our self-help tools for clients. We took all of our user guides to the cloud, as well as other client-facing documents". Serviceaide ChangeGear is most compared with ServiceNow and Zoho Desk, whereas UserVoice is most compared with .

We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.