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Calabrio ONE vs NICE Workforce Optimization comparison

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Calabrio Logo
Calabrio ONE
Read 32 Calabrio ONE reviews
621 views|464 comparisons
81% willing to recommend
NICE Logo
NICE Workforce Optimization
411 views|387 comparisons
Buyer's Guide
Workforce Engagement Management
May 2024
Executive Summary

We performed a comparison between Calabrio ONE and NICE Workforce Optimization based on real PeerSpot user reviews.

Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management.
To learn more, read our detailed Workforce Engagement Management Report (Updated: May 2024).
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771,212 professionals have used our research since 2012.
Featured Review
Gaye Stone
The Copy Schedule Activities reduces time spent for changing activities. Agents are not able to cancel an approved...
I cannot speak about the difference for the QM software. My main use is of the WFM software. A few of the features were "nice to have" features,... Read more →
Use NICE Workforce Optimization?
Ranking
7th
out of 34 in Workforce Engagement Management
Views
621
Comparisons
464
Reviews
0
Average Words per Review
0
Rating
N/A
8th
out of 34 in Workforce Engagement Management
Views
411
Comparisons
387
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
Workforce Engagement Management
May 2024
Download Free Report
Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management. Updated: May 2024.
DOWNLOAD NOW
771,212 professionals have used our research since 2012.
Comparisons
Also Known As
Calabrio
NICE SmartCenter, SmartCenter
Learn More
Calabrio
NICE
Overview

Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers. The Calabrio ONE software suite empowers everyone in an organization, from contact center agents to the CEO, with easy-to-use tools that provide a better understanding of the customer. 

Every customer interaction yields insights that expand customer-consciousness, which is how leading companies now drive growth and long-term corporate prosperity.

Calabrio solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. A pioneer in its industry for more than two decades, Calabrio has been named “Leader” by Gartner in its Magic Quadrant for Customer Engagement Center Workforce Optimization (2015). The company is also a member of the Cisco Solution Partner Program and the Avaya DevConnect program.

NICE Workforce Optimization empowers your employees with tools that provide insight into their performance and make them stakeholders in the organization's success. It Shows them how they can directly impact the company's performance and their career path, as well as influence their schedule and other contact center processes. NICE WFO is comprised of tightly integrated solutions, enabling organizations to improve agent productivity, identify performance gaps, deliver targeted coaching, and effectively forecast workloads and schedule staff. Adaptive WFO technology is an integral part of the solution suite which uses analytics-based modeling to dynamically personalize contact center processes, such as scheduling, coaching, training, evaluations, and motivational incentives, at an individual agent level.
Sample Customers
Polaris, Equifax, Fedex, Rabo, Paychex, Virteva, VITAS Healthcare Corp, Keurig Green Mountain, AT&T, Esurance, Subaru, Boeing, Tiffany & Co., Thomson Reuters.
Harte-Hanks Inc.
Top Industries
REVIEWERS
Healthcare Company31%
Retailer12%
Government12%
University12%
VISITORS READING REVIEWS
Healthcare Company15%
Financial Services Firm12%
Government11%
Computer Software Company9%
VISITORS READING REVIEWS
Financial Services Firm21%
Computer Software Company15%
Retailer10%
Healthcare Company8%
Company Size
REVIEWERS
Small Business6%
Midsize Enterprise3%
Large Enterprise91%
VISITORS READING REVIEWS
Small Business22%
Midsize Enterprise14%
Large Enterprise64%
VISITORS READING REVIEWS
Small Business22%
Midsize Enterprise5%
Large Enterprise72%
Buyer's Guide
Workforce Engagement Management
May 2024
Download Free Report
Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management. Updated: May 2024.
DOWNLOAD NOW
771,212 professionals have used our research since 2012.

Calabrio ONE is ranked 7th in Workforce Engagement Management while NICE Workforce Optimization is ranked 8th in Workforce Engagement Management. Calabrio ONE is rated 7.8, while NICE Workforce Optimization is rated 0.0. The top reviewer of Calabrio ONE writes "The Copy Schedule Activities reduces time spent for changing activities. Agents are not able to cancel an approved request in the Time Off Request area". On the other hand, Calabrio ONE is most compared with Genesys Cloud CX, Verint Open CCaaS, Aspect Workforce Optimization, NICE CXone and Genesys PureConnect, whereas NICE Workforce Optimization is most compared with Aspect Workforce Optimization, Genesys Cloud CX and Verint Open CCaaS.

See our list of best Workforce Engagement Management vendors.

We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.