We performed a comparison between JumpCloud and Duo Security based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: JumpCloud comes out on top for its easy-to-use UI and single sign-on capabilities and Duo Security comes out on top for its ease of deployment and multi-factor authentication features. Both solutions have good support and are competitively priced, but if you are a smaller company, JumpCloud’s price may not be the right fit for you.
"We're working remotely. It helps us keep people more safe. Its adoption has been fine. I like the fact that you can bypass it if you need to because there are situations where the internet doesn't work, etc."
"It's easy to use for the security part, and it helps to improve our security posture."
"If you have to log in to something, you must go to Duo Security to confirm that you're who you are on your phone."
"Regarding the valuable features, I would say that Duo Security is easy to use, has speed, and is dependable."
"Duo offers dual-factor authentication for our logins. I put in my credentials and hit go. Then I get an alert on my Apple watch, and I approve it. That part is just phenomenal."
"Since Duo Security provides a single place to log in for our SaaS applications, we don't have to manage user accounts and remember passwords for each specific application."
"Multifactor authentication and secure two-factor authentication are the most valuable features. It's been around for a while, but now it's becoming an enforced behavior as opposed to something that you used to do as optional."
"Duo has allowed us to add an additional layer of security to our organization and to establish trust for every access request and secures our environment."
"The most valuable features of JumpCloud are flexibility, policy management for devices, and device patch management. For example, we can limit access to devices only in Chile or send a number of commands to the devices to manage them."
"Azure Cloud services are on time and run well and if we use a JumpCloud, the benefits we receive are the ease of management and the solution is completely user-friendly. End users can do identity management easily."
"The solution is stable."
"Scalability-wise, I rate the solution a ten out of ten."
"The interface is clean and user-friendly. Setting up new devices or setting up new users inside the system is easy. Also, it integrates with Office 365, which is pretty much a must for our organization."
"I am impressed with the product's remote access which allows admins to control endpoints which is a timesaver."
"After deploying to the cloud, we had remote device management on all of our corporate laptops."
"The UI is intuitively easy to use. It is easy to set up a user. I have found the group management to be pretty simple. You can group users, then assign them to groups of systems, and that relationship allows us to ease the management burden."
"I wouldn't mind seeing some options for remembering a device for a short period of time or a specific login, particularly for administrative engineering staff, as we may be logging in to four or five different services."
"When you come to the push in Duo Security, there are some integrations where you have to use the code instead of the push functionality."
"It already integrates with lots of products, but it can integrate with more products. There should be easy integration with Cisco products because sometimes, it can be quite complicated."
"While two-factor authentication with mobile devices provides a high level of security, it's still not foolproof, as someone could potentially steal your phone. It would be beneficial to have information about the authentication location."
"Integration with a product such as Microsoft Sentinel would be great. As the product continually improves, I'm unsure if this feature is available."
"More automation and device insights would be helpful in achieving a seamless single pane of glass. Having the additional capability to streamline processes would also make things better."
"They can make authentication easier. It should be done in a shorter time. Sometimes, it can take a bit more time to get the answer on your phone. You have to wait a bit longer to get the SMS code and other things. There can be some internet or connection issues. They should make it faster because sometimes, it's urgent, and you need to access something as soon as possible."
"The product could be more intuitive on the app."
"JumpCloud could improve by providing more features. They are only giving the three standard features, such as SSO radius. I would like there to be multi-tenant features. For example, my colleague is from a different organization, and he's using different applications and I'm using different applications, I wanted to access his applications and database with my JumpCloud credentials. However, since it is a multi-tenant instance. I would like it to be open-ended where we can gather all these multi-level organizations to put in a single domain to access one authentication for all the different applications."
"The querying for users in Jumpcloud could be improved, it is sometimes difficult to use. When you're trying to query a user and you spell out their name, you don't receive that person. Sometimes you receive a list of people with the same first name or last name. This could be better."
"The capability to get alerts would be great when CPU or RAM is high on an endpoint, or when a disk is failing. It would be great to get an alert rather than having to go looking for it."
"JumpCloud could improve the user interface. While it has certainly come a long way, there is still room for improvement in terms of simplifying and making it more intuitive for the user. In my opinion, the UI/UE could benefit from some modifications to enhance the overall user experience. I have suggested some changes to JumpCloud regarding this matter as I believe that they have the potential to further enhance the platform and make it even more user-friendly. There are certain small features within the system that users may not be familiar with, as they may have previously used different systems with different user interfaces."
"I would like to see some support for printers, especially network printers, through the application."
"JumpCloud can improve in its synchronization of identities. More specifically, groups with Office 365. They've been working on it, but it's not where I would necessarily like it to be."
"Support is not good enough."
"The product needs to create its own self-service feature which has been requested by all the admins in the community."
Cisco Duo is ranked 2nd in Single Sign-On (SSO) with 55 reviews while JumpCloud is ranked 6th in Single Sign-On (SSO) with 16 reviews. Cisco Duo is rated 8.8, while JumpCloud is rated 8.6. The top reviewer of Cisco Duo writes "Helps reduce the risk of a breach and is easy to deploy and onboard". On the other hand, the top reviewer of JumpCloud writes "Time saving, effective cloud directory and single sign-on authentication, with rapid implementation". Cisco Duo is most compared with Microsoft Entra ID, Fortinet FortiAuthenticator, Fortinet FortiToken, Yubico YubiKey and UserLock, whereas JumpCloud is most compared with Microsoft Entra ID, Google Cloud Identity, Microsoft Intune, Scalefusion and Prisma Access by Palo Alto Networks. See our Cisco Duo vs. JumpCloud report.
See our list of best Single Sign-On (SSO) vendors, best ZTNA as a Service vendors, and best Authentication Systems vendors.
We monitor all Single Sign-On (SSO) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
