We performed a comparison between JumpCloud and Microsoft Entra ID based on real PeerSpot user reviews.
Find out in this report how the two Single Sign-On (SSO) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."You can make resources. You can import them from Azure or Active Directory and put them in an application. For example, if there is an application that uses a lot of Active Directory groups, you can make the groups available for people. If they need to access that application, you can tell them the resource groups you have for that application. People can do everything by themselves. They do not need anybody else. They can just go to the Omada portal, and they can do it all by themselves. That is terrific."
"The most valuable feature is the automatic provisioning and reconciliation of things like the Active Directory groups and memberships."
"The benefits of Omada Identity include a holistic way of viewing access, the ability to give people access, and automation."
"Its best feature is definitely the process design. It is quite easy and straightforward to design a process."
"The customer success and support teams have been crucial."
"The support response time and the freedom from strange bugs and strange things happening in the software are valuable."
"The most valuable aspects of Omada Identity for me are the automation capabilities."
"The identity lifecycle support is definitely valuable because we are a complex organization, and there is a lot of onboarding, movement, and offboarding in our organization. We have 31,000 users, and there are a lot of users who are constantly onboarding, offboarding, and moving. So, we need to make sure that these activities are supported. In old times, we used to do everything manually. Everyone was onboarded, offboarded, or moved manually. So, from a business point of view and an economics point of view, identity lifecycle is most valuable. From a security point of view, access review is the most important feature for us."
"The product enables device management."
"Ability to integrate all applications."
"The most valuable feature of JumpCloud, it provides a convenient and streamlined solution for me to access and manage all of the features I require in one centralized location. This eliminates the need for me to worry about hiring individuals to manage these tasks, as well as eliminating concerns surrounding hardware, updates, and licenses. With JumpCloud, I am able to receive the services I need in a timely and efficient manner, which has significantly reduced my stress and alleviated a great deal of the issues I once faced. This is especially important as I am often bound by laws, regulations, contracts, and customer demands to keep up with various tasks. With JumpCloud, I am able to manage everything I need in one place, giving me visibility and control over aspects that I previously had to manage through multiple systems."
"Some of the most valuable features of Jumpcloud have been the use of the policies. They have been very helpful. There are modules in there for policies where you can create your own which indirectly are GPOs similar to what you have for Microsoft environments, however, they are only doing registry changes. They are very powerful and useful. Additionally, having your directory and SSO in one spot is another thing that they provide in application management. Adding, removing, and updating applications are in one place for desktop administration."
"After deploying to the cloud, we had remote device management on all of our corporate laptops."
"JumpCloud enables different kinds of connections and enables employees or subcontractors not within the company to connect to our network securely."
"I am impressed with the product's remote access which allows admins to control endpoints which is a timesaver."
"Azure Cloud services are on time and run well and if we use a JumpCloud, the benefits we receive are the ease of management and the solution is completely user-friendly. End users can do identity management easily."
"It's a quite comprehensive solution and it scales quite well within our required scale as well, which is very useful."
"It helps us with maintaining enterprise identities."
"The visibility and control for permission management are excellent."
"The most important things of Azure Active Directory are the security and the facility to manage all the services and users. It is very easy to manage users and assign roles, permissions, and access. At the same time, it is a very secure environment. Microsoft takes security very seriously. They take care of all the security and all the factors to prevent any kind of data or information compromise."
"The most valuable feature of the solution is its ability to delegate roles to each individual resource, which is great."
"The scalability is quite good."
"Installation is straightforward. It only took a couple of hours to set everything up."
"The user functionality enables us to provide different levels of access, across many applications, for each user. We can customize the access level and set a security level in connection with that access. For instance, we can require MFA. That is a feature that helps enhance our security posture a lot."
"If you find an error and you need it fixed, you have to upgrade. It's not like they say, "Okay, we'll fix this problem for you." You have to upgrade. The last time we upgraded, because there was an error in a previous version, we had to pay 150,000 Danish Krone (about $24,000 at the time of this review) to upgrade our systems... That means that we have to pay to get errors fixed that Omada has made in programming the system. I hope they change this way of looking at things."
"There is room for improvement in Omada's integration capabilities, particularly in streamlining complex integrations and enhancing programming logic for better rule management."
"If you're running Omada on a cloud service, you may have some issues deploying the newest release. Sometimes, the latest release doesn't adapt to the processes we have already installed. Identity Access Management is a critical system for our organization, and we need to ensure that everyone has the same access as they did before the release."
"The UI design needs improvement. One or two years ago, Omada changed its user interface to simplify, but the simplification has not really kicked in."
"The user interface should have a more flexible design, where you can change it to your requirement."
"Omada's reporting functionality is limited and could benefit from greater customization."
"The reporting and importing have room for improvement."
"I would like to search on date fields, which is not possible now."
"The visual tool and interface must be more fine-tuned."
"It could dip into CI/CD tooling as well. That would be a very interesting part to see."
"Support is not good enough."
"JumpCloud can improve in its synchronization of identities. More specifically, groups with Office 365. They've been working on it, but it's not where I would necessarily like it to be."
"I would like to see some support for printers, especially network printers, through the application."
"The product needs to create its own self-service feature which has been requested by all the admins in the community."
"The querying for users in Jumpcloud could be improved, it is sometimes difficult to use. When you're trying to query a user and you spell out their name, you don't receive that person. Sometimes you receive a list of people with the same first name or last name. This could be better."
"JumpCloud could improve the compatibility with other devices and operating systems. For example, the solution only works well with Mac and some Linux devices. It does not work for mobile devices, such as Android."
"The downside is that we now have all our eggs in one basket with Microsoft. We have this great authentication and single sign-on, but if Microsoft has an outage in North America or globally, on Outlook or Teams, we're dead in the water... We get some type of hiccup once a quarter."
"Tech support is inconsistent."
"For example, there were some authentication features that, for security purposes, had certain limitations. Those limitations still exist, but the portal now has options so that the customers can make custom features to manage their identity."
"Compatibility features for legacy system integration with new features will be challenging at times."
"Some of the features that they offer, e.g., customized emails, are not available with B2C. You are stuck with whatever email template they give you, and it is not the best user experience. For B2C, that is a bit of a negative thing."
"Microsoft Entra ID should improve workload identities. It should set conditional access."
"The SSO MyApps interface is very basic and needs better customization capabilities."
"I would like them to improve the dashboard by presenting the raw data in a more visual way for the logs and events. That would help us understand the reports better."
JumpCloud is ranked 6th in Single Sign-On (SSO) with 16 reviews while Microsoft Entra ID is ranked 1st in Single Sign-On (SSO) with 190 reviews. JumpCloud is rated 8.6, while Microsoft Entra ID is rated 8.6. The top reviewer of JumpCloud writes "Time saving, effective cloud directory and single sign-on authentication, with rapid implementation". On the other hand, the top reviewer of Microsoft Entra ID writes "Allows users to authenticate from home and has excellent integrations in a simple, stable solution". JumpCloud is most compared with Google Cloud Identity, Microsoft Intune, Cisco Duo, Scalefusion and Prisma Access by Palo Alto Networks, whereas Microsoft Entra ID is most compared with Microsoft Intune, Google Cloud Identity, CyberArk Privileged Access Manager, Yubico YubiKey and Cisco Duo. See our JumpCloud vs. Microsoft Entra ID report.
See our list of best Single Sign-On (SSO) vendors, best Identity Management (IM) vendors, and best Identity and Access Management as a Service (IDaaS) (IAMaaS) vendors.
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