We performed a comparison between Cisco ScanSafe Web Security SaaS and Symantec Proxy based on real PeerSpot user reviews.
Find out in this report how the two Secure Web Gateways (SWG) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."On the outside, the main differentiation is because Lookout ingest. They have ingested basically all of the apps for the last ten years and all the versions of all the apps, and we have that in a corporate database that allows us to do very large-scale machine learning and analysis on that data set. That's not something that any of the competitors really have the capability to do because they don't have access to the data set. A lot of the apps you can no longer get them because that version of the app is five or six years old, and it just doesn't exist anywhere anymore, except within our infrastructure. So, the ability to have that very rich dataset and learn from that dataset is a real differentiator."
"The protection offered by the product is the most valuable feature. It detects vulnerabilities or traps on our users' phones and then prompts them to clean up their devices. Tools we used previously would only discover, which required us to gather information on the backend, so Lookout is a welcome upgrade."
"The solution is stable."
"The most valuable features are the antivirus as a whole, the anti-malware, and all of the protection features that scan our enterprise devices."
"It is valuable to be able to block whole categories or groups at one time."
"The cyber security features they offer are most trusted"
"The web security is great."
"The Symantec antivirus suite and the proxy component are the most valuable feature."
"The most valuable feature is the caching."
"The content that we are getting is very good. Content caching is also supported."
"The tool's most valuable features are content-to-content filtration and SCCM protection."
"What I found most valuable in Symantec Proxy is that it doesn't have any limitations. It also has a simple configuration, with only one window pane, unlike Zscaler, which has multiple window panes. Deploying the agent is also more straightforward in Symantec Proxy."
"Symantec Proxy’s technical support is very good."
"It is easy to use, and it is stable and scalable. You don't need a large team for deployment and maintenance."
"The solution is scalable."
"From the analysis that we've done, they do seem to be maybe a step behind in trying to enter the market with a new solution. But when they do pick up, they do come out with some good products."
"We just submitted an enhancement request reflecting the main area we want to see improvement in; the APIs. Currently, we're able to build dashboards, but it's somewhat backward because we use our MDM API to create them. Lookout should provide API to customers so we can query our data and use it in our cloud, and this is the only outstanding area for improvement with the product right now."
"The stability depends on the service from where you access it. Because sometimes, the place you are in, you have Gateway. You don't have Gateway. The gateway is overutilized. At the end, you need to go through their gateways. And this is the key point here. You have a tracking point. If it's not well orchestrated, and it scales up as you add more to the existing team, you will suffer"
"Lookout was moving into the SSE space. And so their work on SecureWeb Gateway and SD-WAN is still sort of evolving."
"Setup is not that difficult, but it really requires proper technical training."
"The licensing could be better."
"The solution is not supported well because it is legacy."
"Marketing needs improvement in Symantec Proxy, as it needs to catch up in sales here in the Asia Pacific region. Symantec Proxy licensing renewal also needs improvement."
"The platform's pricing needs improvement."
"The deployment is quite difficult."
"The initial setup is actually quite complex to install because our users don't have admin rights on the boxes and there's no remote install option by an administrator."
"Prior to the Broadcom purchase, every appliance was application based, but now they have one ISG device and on top of it multiple applications are running. It has a single point of failure. If your device goes down, all of the applications would be down."
"Support response time and case resolution could be improved."
"Technical support is an area that requires some improvement."
"The initial setup can be somewhat complex, and deploying the system can take some time."
Cisco ScanSafe Web Security SaaS is ranked 29th in Secure Web Gateways (SWG) with 3 reviews while Symantec Proxy is ranked 15th in Secure Web Gateways (SWG) with 18 reviews. Cisco ScanSafe Web Security SaaS is rated 7.4, while Symantec Proxy is rated 7.2. The top reviewer of Cisco ScanSafe Web Security SaaS writes "Easy to implement with good security and scanning". On the other hand, the top reviewer of Symantec Proxy writes "A user-friendly solution with good technical support". Cisco ScanSafe Web Security SaaS is most compared with Cisco Umbrella, whereas Symantec Proxy is most compared with Forcepoint Secure Web Gateway, Skyhigh Security, Netskope Next Gen Secure Web Gateway, McAfee Web Gateway Cloud Service and Zscaler Internet Access. See our Cisco ScanSafe Web Security SaaS vs. Symantec Proxy report.
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