We performed a comparison between Cisco Umbrella and Trend Micro Web Security based on real PeerSpot user reviews.
Find out in this report how the two Secure Web Gateways (SWG) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The protection offered by the product is the most valuable feature. It detects vulnerabilities or traps on our users' phones and then prompts them to clean up their devices. Tools we used previously would only discover, which required us to gather information on the backend, so Lookout is a welcome upgrade."
"On the outside, the main differentiation is because Lookout ingest. They have ingested basically all of the apps for the last ten years and all the versions of all the apps, and we have that in a corporate database that allows us to do very large-scale machine learning and analysis on that data set. That's not something that any of the competitors really have the capability to do because they don't have access to the data set. A lot of the apps you can no longer get them because that version of the app is five or six years old, and it just doesn't exist anywhere anymore, except within our infrastructure. So, the ability to have that very rich dataset and learn from that dataset is a real differentiator."
"The most valuable features are the antivirus as a whole, the anti-malware, and all of the protection features that scan our enterprise devices."
"The solution is stable."
"Meraki features and cloud-based functionality are advanced and easy to manage centrally."
"Improves security through DNS visibility, which can block malware, phishing, C&C, etc."
"Using this solution has meant that we've needed to make fewer firewall changes."
"We've found it to be stable and good for our customers."
"What we like most is security and how easy it is to integrate with other appliances."
"It will protect, give you more robustness, and faster responses, compared to any firewalls or any of the proxy web servers."
"The most valuable feature for us is the DNS-based protection."
"The most valuable feature is the ability to filter malware sites that could infect clients or allow them to download infected files."
"The product's installation phase was easy."
"The solution's technical support team is responsive."
"We find the advanced license for the DLP to be particularly useful with this product."
"It's secure and useful from an administrative point of view, with controllable login monitoring and so on."
"I feel that it is a user-friendly product that provides quick response to users."
"The most valuable feature of Trend Micro Web Security stems from the fact that it is neither a cheap nor an expensive tool."
"The most valuable feature is machine learning, which automatically monitors the activity on the machine."
"It's a stable solution."
"Lookout was moving into the SSE space. And so their work on SecureWeb Gateway and SD-WAN is still sort of evolving."
"The stability depends on the service from where you access it. Because sometimes, the place you are in, you have Gateway. You don't have Gateway. The gateway is overutilized. At the end, you need to go through their gateways. And this is the key point here. You have a tracking point. If it's not well orchestrated, and it scales up as you add more to the existing team, you will suffer"
"From the analysis that we've done, they do seem to be maybe a step behind in trying to enter the market with a new solution. But when they do pick up, they do come out with some good products."
"We just submitted an enhancement request reflecting the main area we want to see improvement in; the APIs. Currently, we're able to build dashboards, but it's somewhat backward because we use our MDM API to create them. Lookout should provide API to customers so we can query our data and use it in our cloud, and this is the only outstanding area for improvement with the product right now."
"The locks and management could be better. The product is fairly new, and it may take some time to get all the features up and running."
"The integration with other solutions is a little complex. If you want to integrate with something like ArcSight or LogRhythm or Splunk, you need to do a lot of configuration. There are no easy ways to implement it."
"We faced an issue regarding virtual appliances (VAs) during deployment. They could improve the quality and management of the virtual appliances offered right now. You can't see much because it is a Linux machine, and they have customized it. You don't have any route access to the machine, only seeing limited things in it. When we opened a ticket, they didn't know much about VAs themselves. So, that is where it is lacking right now. I know this will improve in the long run."
"It has happened in the past that Cisco Umbrella has denied us access to secure websites."
"Although Cisco Umbrella has an excellent global network footprint, there is still room for improvement and growth in this area. Additionally, there are bandwidth limitations associated with the connectors that need to be addressed. To be a viable solution for larger offices, Cisco Umbrella must continue to expand and improve its capabilities in these areas."
"In my experience with Umbrella support, sometimes the response times take a bit more time than we would like... sometimes, if you go through email, it can take quite a while to get a response."
"I would like them to make some videos, practical videos, the kind with steps that people can use to learn and deploy"
"If I want to see which users access a website, I need an Active Directory registered on Umbrella's cloud."
"The stability of the product is an area of concern where improvements are required."
"The system should generate reports when an attack has been stopped, contained, or removed."
"The solution's scalability could be better."
"Setup isn't very straightforward. You must have a certified technical engineer."
"There are multiple ways Web Security could improve, such as usability and web access to several programming modes."
"The installation is a little bit complex."
"I would like to see better scalability and better performance."
"The product's scalability is an area of concern where improvements are required."
Cisco Umbrella is ranked 1st in Secure Web Gateways (SWG) with 108 reviews while Trend Micro Web Security is ranked 17th in Secure Web Gateways (SWG) with 13 reviews. Cisco Umbrella is rated 8.8, while Trend Micro Web Security is rated 7.8. The top reviewer of Cisco Umbrella writes "Protects endpoints wherever they are, always pushing people to the right locations to avoid malicious intent". On the other hand, the top reviewer of Trend Micro Web Security writes "Though a tool suitable for medium-sized businesses, it needs to work on its price model". Cisco Umbrella is most compared with Zscaler Internet Access, Microsoft Defender for Cloud Apps, Prisma Access by Palo Alto Networks, Palo Alto Networks DNS Security and Fortinet FortiGate SWG, whereas Trend Micro Web Security is most compared with Zscaler Internet Access, Symantec Proxy, Forcepoint Secure Web Gateway, Fortinet FortiProxy and Infoblox Advanced DNS Protection. See our Cisco Umbrella vs. Trend Micro Web Security report.
See our list of best Secure Web Gateways (SWG) vendors and best Internet Security vendors.
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