We performed a comparison between Cisco Umbrella and Zscaler CASB based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: According to user feedback, Cisco Umbrella is the preferred choice when compared to Zscaler CASB. This is due to its comprehensive features, ease of use, strong integration with other products, and positive customer service. Cisco Umbrella offers granular customization options for DNS blocking, content filtering, and single-pane-of-glass management. While Zscaler CASB is appreciated for its zero trust feature and competitive pricing, it does not match the level of features and integration offered by Cisco Umbrella.
"The most valuable features are the antivirus as a whole, the anti-malware, and all of the protection features that scan our enterprise devices."
"The solution is stable."
"The protection offered by the product is the most valuable feature. It detects vulnerabilities or traps on our users' phones and then prompts them to clean up their devices. Tools we used previously would only discover, which required us to gather information on the backend, so Lookout is a welcome upgrade."
"On the outside, the main differentiation is because Lookout ingest. They have ingested basically all of the apps for the last ten years and all the versions of all the apps, and we have that in a corporate database that allows us to do very large-scale machine learning and analysis on that data set. That's not something that any of the competitors really have the capability to do because they don't have access to the data set. A lot of the apps you can no longer get them because that version of the app is five or six years old, and it just doesn't exist anywhere anymore, except within our infrastructure. So, the ability to have that very rich dataset and learn from that dataset is a real differentiator."
"Helps block personal email accounts."
"Cisco's technical support is pretty good. When a solution is available, they will find it. On a scale from one to ten with ten being the best, I'd rate Cisco's technical support at nine."
"Meraki features and cloud-based functionality are advanced and easy to manage centrally."
"By using Cisco Umbrella, you are sure of inspecting all the traffic. Whenever the user machine is connected to your network, it is inspected. That's the best thing. It means you are sure that nothing is being exported or imported without your choice. That is the best feature."
"The most valuable feature is the ability to filter malware sites that could infect clients or allow them to download infected files."
"It is user-friendly. It is easy to manage the solution."
"Provides dependable DNS monitoring of external devices."
"One of the most important features is the security posture check which Umbrella offers when a user accesses any website. That is one of the most unique features that it offers."
"The tool's scalability is good."
"Zscaler CASB's latency and architecture are excellent."
"It has been helpful in maintaining our infrastructure. The granular level control it offers allows us to set application policies per application for each user."
"The most valuable features of Zscaler CASB are API integration and DLP."
"Overall, the solution does a pretty good job at web filtering."
"Has a good zero trust feature."
"The stability depends on the service from where you access it. Because sometimes, the place you are in, you have Gateway. You don't have Gateway. The gateway is overutilized. At the end, you need to go through their gateways. And this is the key point here. You have a tracking point. If it's not well orchestrated, and it scales up as you add more to the existing team, you will suffer"
"From the analysis that we've done, they do seem to be maybe a step behind in trying to enter the market with a new solution. But when they do pick up, they do come out with some good products."
"Lookout was moving into the SSE space. And so their work on SecureWeb Gateway and SD-WAN is still sort of evolving."
"We just submitted an enhancement request reflecting the main area we want to see improvement in; the APIs. Currently, we're able to build dashboards, but it's somewhat backward because we use our MDM API to create them. Lookout should provide API to customers so we can query our data and use it in our cloud, and this is the only outstanding area for improvement with the product right now."
"Something on our end that might make it better is alerting going to our ticketing system. It's not something that we have discussed, but that would be a proactive option for us to provide a learning experience for the staff."
"In my experience with Umbrella support, sometimes the response times take a bit more time than we would like... sometimes, if you go through email, it can take quite a while to get a response."
"The locks and management could be better. The product is fairly new, and it may take some time to get all the features up and running."
"Cisco Umbrella should introduce an on-premises device."
"Data reporting could be improved."
"I would like to see a graphical representation of the entire network."
"The reporting could be improved by way of the information that's displayed. For example, when you pull a report, it shows an internal employee going to many websites, but you can spin that right down by saying a lot of it is being cached."
"It would be useful if they had a malware protection engine running inside their own VM."
"User management can be improved."
"The pre-defined dictionaries could be improved."
"It needs to offer SSO, single sign-on, and items of that nature."
"Zscaler CASB breaks down at times."
"The solution's granularity should be improved because it has limited granular options to control, visible, allow, block, delay, and receive."
"Zscaler CASB should include integrations with other SaaS applications."
Cisco Umbrella is ranked 1st in Cloud Access Security Brokers (CASB) with 108 reviews while Zscaler CASB is ranked 10th in Cloud Access Security Brokers (CASB) with 6 reviews. Cisco Umbrella is rated 8.8, while Zscaler CASB is rated 7.6. The top reviewer of Cisco Umbrella writes "Protects endpoints wherever they are, always pushing people to the right locations to avoid malicious intent". On the other hand, the top reviewer of Zscaler CASB writes "A stable solution that provides API integration and DLP, but lacks integrations with other SaaS applications". Cisco Umbrella is most compared with Zscaler Internet Access, Microsoft Defender for Cloud Apps, Prisma Access by Palo Alto Networks, Palo Alto Networks DNS Security and Fortinet FortiGate SWG, whereas Zscaler CASB is most compared with Skyhigh Security, Microsoft Defender for Cloud Apps, ThreatLocker Elevation Control, Prisma Access by Palo Alto Networks and Ivanti Application Control. See our Cisco Umbrella vs. Zscaler CASB report.
See our list of best Cloud Access Security Brokers (CASB) vendors.
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