Cisco Webex Experience Management vs FullStory comparison

Cisco Webex Experience Management is a comprehensive solution designed to help organizations enhance customer experiences. Its primary use case is to collect and analyze customer feedback across various touchpoints, such as surveys, social media, and online reviews.

The most valuable functionality of Cisco Webex Experience Management is its ability to provide real-time insights and actionable recommendations. It leverages advanced analytics and AI to identify trends, sentiments, and customer preferences. This enables organizations to make data-driven decisions and improve their products, services, and overall customer satisfaction.

By capturing and analyzing customer feedback, Cisco Webex Experience Management helps organizations understand their customers better. It allows them to identify areas of improvement, address customer pain points, and deliver personalized experiences. This ultimately leads to increased customer loyalty, higher customer retention rates, and improved brand reputation.

Moreover, Cisco Webex Experience Management enables organizations to engage with customers proactively. It provides tools for targeted surveys, sentiment analysis, and social media monitoring. This helps organizations identify potential issues before they escalate and allows them to respond promptly, ensuring customer satisfaction.

Meet FullStory, the app that captures all your customer experience data in one powerful, easy-to-use platform. Our tiny script unlocks pixel-perfect session playback, automatic insights, funnel analytics, and robust search and segmentation – empowering everyone in your organization to help build the best online experience for your customers.

FullStory takes a fundamentally different approach to understanding your customer experience. One tiny script unlocks pixel-perfect playback, automatic insights, funnel analytics, and robust search and segmentation – all without the need to manually tag your site’s code.

FullStory’s playback perfectly captures even the gnarliest single-page apps built on any JavaScript framework. They’re not just videos either, our playbacks are fully-working recreation of your site, code and all, so they look great on any size screen and no detail is ever lost, no matter how tiny. A/B testing? Dynamic URLs? No problem. Our recordings present a 100% faithful recreation of the site as your customer experienced it.

Plus, we capture the entire DOM and all assets, mutations and customer actions. That’s way more than any other playback or CX tool. Every click, keypress, page transition and more, all automatically indexed (without the need for manual tagging) so you can search on anything at anytime.

By capturing more customer experience data than any other solution in one powerful, easy-to-use platform, FullStory is able to empower everyone in an organization to help build the best online experience for their customers.