We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The risk of lost password and forbidden access to resources has been drastically reduced which increased the security level for the entire company,"
"Its' quite stable."
"The technical support for this solution is very good. If I was to rate it on a scale of one to five, I would give it a five."
"When we started with RPA, there was a requirement that every credential and the bots themselves be protected through the PAM system. From the get-go, we've had CyberArk in the middle... We've got a pretty robust RPA implementation with our PAM platform. Users, bots, the credentials — everything is managed via our PAM solution."
"CyberArk is a very stable product and it's a stable product because it has a simple design and a simple architecture that allows you to leverage the economies of scale across the base of your infrastructure that you already have implemented. It doesn't really introduce any new complex pieces of infrastructure that would make it that much more difficult to scale."
"This is a complete solution that can detect cyber attacks well."
"The Password Upload Utility tool makes it easier when setting up a Safe that contains multiple accounts and has cut down the amount of time that it takes to complete the task."
"Their legacy of more than 20 years is very valuable. It brings a lot of stability to the product and a wide variety of integration with the ecosystem. Because of these factors, it has also been very successful in deployment. So, the legacy and integration with other technologies make the PAM platform very stable and strong. In terms of features, most of the other vendors are still focusing just on the privileged access management or session recording, but CyberArk has incorporated artificial intelligence to make PAM a more proactive system. They have implemented threat analytics into this, and there is also a lot of focus on domain controller production, Windows Server protection, and stuff like that. They have also further advanced it with the security on the cloud and DevOps systems. They have a bundle licensing model, which really helps. They don't have a complex licensing model. Even though in our market, people say CyberArk is expensive as compared to some of the other products, but in terms of overall value and as a bundling solution, it is an affordable and highly scalable product."
"Keeper was user-friendly."
"What I like the most is the fact that I can just mark anything and it is automatically copied into the clipboard."
"I like a couple of things about this solution. Being able to share passwords with other people is valuable. You can see if the information is out on the dark web and whether you have weak passwords and the last time they were changed. You could also have the 2FA or MFA codes embedded in the application so that you don't have to use your phone or any other 2FA device, which is something very important."
"The ability to autofill the login credentials has saved me a lot of time in my day to day computing."
"Currently, in Secure Connect, an end user is required to enter account information manually, and cannot save any of this information for future use."
"There is a bit of a learning curve, but it's a pretty complex solution."
"We found a lot of errors during the initial setup. They should work to improve the implementation experience and to remove errors from the process."
"CyberArk has to continue to evolve with that threat landscape to make sure that they're still protecting those credentials that are owned by those that have privileged accounts in the firms."
"The one place where we found that this product really needs to improve is the cloud. Simple integrations don't exist, even today. We don't have anything specific on CyberArk for managing, SaaS products, SaaS vendors, SaaS credentials. I understand it's a vendor-based thing and that they have to coordinate with the other vendors to be able to do that, and there are integrations coming. But these are the major places where CyberArk definitely needs to invest some more time."
"It needs better documentation with more examples for the configuration files and API/REST integration"
"The product could be easier to use. More work needs to be done on this aspect; it is not good enough yet. It also takes up a lot of server space. Sometimes we need to use up to seven servers."
"We don't often contact technical support, but when we do it, the response could be faster and better."
"The organization of items needs improvement. For example, when I log onto the cloud version as well, everything is shown on my folder. It is hard to differentiate between files and documents in my list of items I have stored inside."
"I would love it if you didn't have to re-authenticate when you start up a new browser."
"Room for improvement in my eyes would be being able to share my credit cards and other types of information. The only thing they really share is passwords, and you can only do it with one password at a time. When you're trying to share it out or trying to remove it from being shared, you can't do multiple selections."
"Pricing is quite high and it could be improved."
"The price of this solution is quite reasonable."
"The solution is very expensive and requires a license. We pay for an enterprise license."
"I believe that this solution is priced well. It's the market leader and I think that it's the best solution."
"The price of CyberArk support could be a little bit less. Otherwise, pricing is fine."
"Overall, its pricing is really good. The main difference from all the other vendors is that they have one package that covers all the functionality and modules of the basic PAM, except the add-on modules like adware and server protection. It also doesn't include the licenses for domain controller protection or maybe an API call-related feature. For the basic privileged access management, the bundle pricing is really good, but when it comes to an agent-based solution for advanced cyber protection or application identity managers, it is expensive. Services are also very expensive if you hire the services team from CyberArk, but these guys are really good. For a couple of large banking projects, we had an experience with them. The banks wanted to have things quickly and efficiently, so we had to hire them. If we take four weeks, these guys can do everything on a weekend. They charge quite a big sum of money, but they know the system well."
"They have two types of licensing: purchase and subscription. You have to pay for each admin user, such as Microsoft admin, mail admin, database admin, etc."
"Before we bought it, they were licensing each function individually, which got complicated and very expensive. When we decided to buy it, it was much more straightforward and still quite expensive, but it brings a lot of value and risk reduction to the organization."
"Its price is reasonable."
"We chose their optional annual subscription; I believe we paid monthly — I thought it was a good deal."
"The pricing is available on the vendor's website."
CyberArk is the trusted expert in privileged access management and a global leader Identity Security. Designed from the ground up with a focus on security, CyberArk has developed a powerful, modular technology platform that provides the industry's most comprehensive Privileged Account Security Solution.
Keeper Security is transforming the way businesses and individuals protect their passwords and sensitive digital assets to significantly reduce cyber theft. As the leading password manager and digital vault, Keeper helps millions of people and thousands of businesses substantially mitigate the risk of a data breach. Keeper is SOC 2 Certified and utilizes best-in-class encryption to safeguard its customers. Keeper protects industry-leading companies including Sony, Chipotle, and The University of Alabama at Birmingham. Keeper partners with global OEMs and mobile operators to preload Keeper on smartphones and tablets. Learn more at https://keepersecurity.com.
CyberArk Privileged Access Manager is ranked 1st in Privileged Access Management (PAM) with 17 reviews while Keeper is ranked 5th in Enterprise Password Managers with 4 reviews. CyberArk Privileged Access Manager is rated 8.4, while Keeper is rated 8.8. The top reviewer of CyberArk Privileged Access Manager writes "Its architecture is much more secure compared to competitors ". On the other hand, the top reviewer of Keeper writes "Reasonable price, stable and scalable, and allows us to share passwords with other people and have the 2FA or MFA codes embedded in the application". CyberArk Privileged Access Manager is most compared with SailPoint IdentityIQ, Thycotic Secret Server, BeyondTrust Endpoint Privilege Management, Azure Active Directory and Cisco ISE (Identity Services Engine), whereas Keeper is most compared with LastPass Business, CyberArk Enterprise Password Vault, Thycotic Secret Server, HashiCorp Vault and RoboForm For Business.
We monitor all Privileged Access Management (PAM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.