We performed a comparison between Darktrace and IRONSCALES based on real PeerSpot user reviews.
Find out in this report how the two Email Security solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."At the moment we are satisfied with this product. It's a stable, scalable, and resilient solution for us."
"The basic features are okay and I'm satisfied with the Defender."
"Since we have started using the solution, there have been fewer compromises."
"The most valuable feature of Microsoft Defender for Office 365 is the ease of use."
"Microsoft Defender for Office 365 has improved my organization's security. It makes it easier to manage the infrastructure without the help of third-party applications."
"Microsoft Defender for Office 365 helps people to work remotely. It is a secure solution. We don't need to use our company's computers or get VPN connections to the networks. I can control how they share screens and what they send to the devices. It keeps our organizations confidential and sensitive information safe."
"It also gives the vulnerability status according to the versions you have selected. Let's say you have Google Chrome. It mentions the versions it has, and it updates. Within two hours of an update, it is reflected in the dashboard. That's really nice to have."
"The initial setup is straightforward. You just add the license, click it, and then you can set up the rules. It is quite simple."
"In terms of features, the data or information they collect and unsupervised machine learning are very valuable. Its unsupervised machine learning has reduced our team's effort. Both Darktrace and Vectra work on unsupervised machine learning that learns the behavior or develops a profile on its own, which allows our security team to do some other tasks rather than spending time on Darktrace or Vectra. Because of unsupervised machine learning, its detection capability is quite good. Along with that, if we utilize the integration feature properly, the automated incident response capability of Darktrace is quite useful."
"I find it very good in the way that they show the past events, including the attack history."
"The active threat dashboard is the most valuable feature of this solution."
"I have used multiple solutions, but its graphical user interface is quite interesting and quite descriptive. There are a lot of video animations, and we can easily see how the data is transferred between various points. That's something really interesting. It is also quite easy to understand for a new user."
"It is very easy to work with Darktrace once you know how it works and the type of permissions that you need to get related to the security over a network. The interface is awesome. I'm sure that you have seen Ironman, and you know Jarvis, the computer of Tony Stark. The interface of Darktrace is very similar, and you can see in 3D, like a hologram, the whole network, traffic, and all the traces inside the network. The interface is awesome, and it provides a lot of information. At least for us, it is very easy to handle this interface, get the reports, and do the interpretation of those reports. Darktrace also provides mobile monitoring. With an app on your mobile phone, you can view the information live, which is very useful for area directors and field engineers. Darktrace can be also correlated with any type of big data solution, such as Splunk."
"The most valuable feature of this solution is that it does not require human intervention to eliminate a threat."
"It provides a comprehensive, detailed view of network activity and whatever is happening inside it."
"The most valuable feature is that it works autonomously."
"The stability is good."
"The biggest benefit is that we get fewer phishing and spam emails, so using IRONSCALES has made our environment much safer."
"AI-driven phishing detection and incident remediation are valuable. It saves time from having to do manual analysis and investigation, and we also get alerts for phishing emails."
"The report function through Gmail is probably the most valuable feature. The next most valuable features are simulation and training."
"The fact that it is set-and-forget is valuable. Once you turn it on, you very rarely have to micromanage it, whereas, with a lot of spam filters, you have to go in very often."
"I would say the most valuable feature is what they call Themis. It's like a virtual analyst that uses the decisions that system admins make to generate a score for whether an email is legitimate, spam, or phishing. It gets better based on the decisions that we make over time. The automation piece is great as well. The integrated approach of email security combined with employee awareness training is excellent."
"For what was being offered with IRONSCALES, I feel like we got an incredible deal."
"There is buzz around phishing awareness training. When I make a campaign, all of a sudden people in our organization are talking, thinking, and wondering about it. Therefore, it keeps people on their toes. That is perfect because it does exactly what we want it to do."
"There's room for improvement regarding the time frame for retrieving emails."
"We need a separate license and we don't know how to get the license that is required."
"The company should focus on adding threats that the solution is currently unable to detect."
"Several simulation options are available within 365, and the phishing simulation could be better."
"The GUI is sometimes slow to fetch the device report and could be improved."
"In one of the reports I can get the exact place where a vulnerable file resides. But for that, I need to explicitly go into the device and check. If they could include that file part in the report, without my having to go to the device itself, that would help."
"The UI needs to be more user-friendly."
"Too many false positives and lacks an accurate capability to detect malicious SharePoint sites."
"Darktrace does not have any capabilities to configure."
"There aren't so many third-party vendor platforms natively integrated with the platform."
"It can have more integration with orchestration or event management solutions. They can provide more knowledge or research information for analysts for investigating cases and detecting anomalies in networks."
"It could build in integrations for some complementary products, but it has an assistant plugin so this is not really a big deal."
"I did not use the AI features because they should make it more user-friendly which would be a benefit. Additionally, the solution could integrate with more SIEM or SOAR tools."
"Darktrace needs to automate the reports of false positives, botnets and everything."
"I was under impression that Darktrace's automatic blocking would be an out-of-the-box feature, but we had to integrate it with our firewall to get it to block automatically. The salesperson should be upfront and explain that you need to integrate it with your network. I would also like to see more reporting on risk. Banks in my region want to see at a glance the risk level of various assets."
"The interface and dashboards could be improved for ease-of-use."
"I would love to see the indication of compromise and how the solution utilizes open source resources. It would be good to see that included in the paid versions. It would be a small addition but add a lot of value for clients."
"The integration with Google Suite needs to be better. it's something they can work on."
"IRONSCALES should bundle more features together instead of separating them and charging additional licensing fees."
"Even though they have been continuously improving it, it is not 100% there. We have had a few incidents where legitimate emails were getting blocked, and we had to manually remove those emails from quarantine. It is 90% effective or accurate because, on rare occasions, some emails from customers were not getting delivered. In one or two instances, their emails got blocked by IRONSCALES, and we had to manually remove the emails from quarantine. I would like them to improve their algorithm to avoid flagging genuine emails as malicious. I would also like to be able to whitelist certain email addresses. I'd love to be able to whitelist a particular customer."
"In addition to integrated training, they should also have personalized training that you don't have to do as part of a phishing campaign or a simulation."
"The only thing that I could say is that some of the reporting features could be better."
"Its UI could be improved. My pet peeve with a lot of these cloud-based systems is that a lot of times, the interface for the management is a little clunky. If you live and breathe IRONSCALES all day long, you'll obviously know where everything is just from muscle memory, but the system is not designed for people to be in it all day long. You're only supposed to occasionally look at it. When things get moved around, it is not necessarily that intuitive. I'm an IT guy, and I can pretty much take the worst UI and figure it out, but the menus and the options in the interface could be a little cleaner graphically. If you have a quick problem that you want to resolve, it takes a little bit of digging in the admin console, whereas it should take a few clicks up front."
"I would like it if IRONSCALES had some sort of reminder mechanism, meaning IRONSCALES knows if a user completed the training or not. As long as it hasn't been completed, it keeps reminding every so often, alerts the manager, etc. Right now, it is all in the hands of the employee, and not all of them continue the process, which is a shame."
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Darktrace is ranked 11th in Email Security with 65 reviews while IRONSCALES is ranked 3rd in Secure Email Gateway (SEG) with 11 reviews. Darktrace is rated 8.2, while IRONSCALES is rated 9.2. The top reviewer of Darktrace writes "Great autonomous support, offers an easy setup, and has responsive support". On the other hand, the top reviewer of IRONSCALES writes "It has an easy installation that can be done in a matter of minutes". Darktrace is most compared with CrowdStrike Falcon, Vectra AI, SentinelOne Singularity Complete, Cortex XDR by Palo Alto Networks and Cisco Secure Network Analytics, whereas IRONSCALES is most compared with Avanan, Sublime Security, Perception Point Advanced Email Security and Cisco Secure Email. See our Darktrace vs. IRONSCALES report.
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