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Datamatics TruCap+ vs Jacada Intelligent Agent Engagement comparison

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Buyer's Guide
Robotic Process Automation (RPA)
April 2024
Executive Summary

We performed a comparison between Datamatics TruCap+ and Jacada Intelligent Agent Engagement based on real PeerSpot user reviews.

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To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: April 2024).
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768,740 professionals have used our research since 2012.
Featured Review
IqbalSiddique
Comes with API services and data analytics features but needs to improve stability
Biswajit Mohanty
Suitable for a small-scale business but not evolved enough for a large enterprise
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The tool's most valuable features are API services and data analytics."

More Datamatics TruCap+ Pros →

"The initial setup was fairly straightforward."

More Jacada Intelligent Agent Engagement Pros →

Cons
"Datamatics TruCap+ needs to improve its stability."

More Datamatics TruCap+ Cons →

"They need to create a workflow system."

More Jacada Intelligent Agent Engagement Cons →

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Questions from the Community
What do you like most about Datamatics TruCap+?
Top Answer:The tool's most valuable features are API services and data analytics.
What needs improvement with Datamatics TruCap+?
Top Answer:Datamatics TruCap+ needs to improve its stability.
What is your primary use case for Datamatics TruCap+?
Top Answer:We use the product for API and interface collections.
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Earn 20 points

Ranking
11th
out of 58 in Intelligent Document Processing (IDP)
Views
74
Comparisons
33
Reviews
1
Average Words per Review
175
Rating
9.0
44th
out of 81 in Robotic Process Automation (RPA)
Views
109
Comparisons
57
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
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Datamatics
Jacada
Overview

Datamatics TruCap+ is an intelligent data capture solution powered by Artificial Intelligence (AI) and fuzzy logic. It helps in intelligent data capture from various unstructured documents with over 99% accuracy. Its ability to continuously auto-learn using AI/ML algorithms and inputs provided by users; combined with ability to predict confidence level of the captured data; makes it a truly intelligent data capture solution. It is compatible with all legacy as well as modern ERP systems. TruCap+ is highly modular, configurable, and customizable and can be deployed on-premise as well as on-cloud. With over 90% of the data generated by businesses being in unstructured form; TruCap+ is the ideal solution to take forward your digital transformation journey.

Datamatics TruCap - https://trubot.datamatics.com/

While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.

Sample Customers
ARI Global Fleet Management, Ashapura Minechem Ltd, Blue Star, BUPA, Memphis Area Transit Authority (MATA)
Humana, Turk Telekom, Leumi Card
Buyer's Guide
Robotic Process Automation (RPA)
April 2024
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Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA). Updated: April 2024.
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768,740 professionals have used our research since 2012.

Datamatics TruCap+ is ranked 11th in Intelligent Document Processing (IDP) with 1 review while Jacada Intelligent Agent Engagement is ranked 44th in Robotic Process Automation (RPA). Datamatics TruCap+ is rated 9.0, while Jacada Intelligent Agent Engagement is rated 7.0. The top reviewer of Datamatics TruCap+ writes "Comes with API services and data analytics features but needs to improve stability ". On the other hand, the top reviewer of Jacada Intelligent Agent Engagement writes "Suitable for a small-scale business but not evolved enough for a large enterprise". Datamatics TruCap+ is most compared with UiPath Document Understanding, whereas Jacada Intelligent Agent Engagement is most compared with UiPath.

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We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.