Dell Unity XT vs HPE 3PAR StoreServ comparison

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Executive Summary

We performed a comparison between Dell Unity XT and HPE 3PAR StoreServ based on real PeerSpot user reviews.

Find out in this report how the two All-Flash Storage solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Dell Unity XT vs. HPE 3PAR StoreServ Report (Updated: March 2024).
763,955 professionals have used our research since 2012.
Q&A Highlights
Question: Any advice re Dell PowerMax? We are looking at Unity and PowerMax, and also HPE.
Answer: The PowerMax NVMe is the high-end storage fromDellEMC it can provide up to 10M IOPS, however, if you need less, you can go with the new Unity XT which is going to have NVMe as well. The new Unity XT is going to be ready for order in June 2019.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The deduplication in the array combined with its snap technologies allows the product to be remotely/manually controlled or scheduled.""It helps to simplify storage. For most of our customers, when they move to Pure Storage, storage becomes an afterthought.""Before we used Pure Storage it took 93 days of employees who run the database to back up and restore databases. The scale of deployment basically went from several days to a few minutes.""Technical support has been amazing.""We're getting good performance, and the compression ratio is also very good in Pure Storage FlashArray.""The connections are a lot faster than what we had in the past. One InfiniBand does what we did on all of our Fibre Channels.""With Pure Storage, we don't see any latency or IOPS. It has been a very seamless integration.""Performance, dedupe, and that it works well with database workloads are its most valuable features."

More Pure Storage FlashArray Pros →

"All-flash array eliminates all the overhead of tiering and a lot of the data structuring overhead involved.""The all-flash feature is really boosting up the VMware. It is helping our virtual machines to perform better.""The flash aspects of the Unity make it incredibly fast. The fact that you get that much storage directly on what is basically a 3U box to us, that density has been really useful.""The most valuable feature is the performance. It's still an all-flash array at a good price point.""It is very stable.""VMware integration makes the life of our engineers easier, as we are almost 100% virtualized and this feature is used on a daily basis.""The most valuable feature of Dell Unity XT is the GUI, it is very good. End users can manage using it. Additionally, the documentation is of high quality and it integrates well.""It is nice the way ESRS works with remote support, being able to remote in and take a look at problems proactively."

More Dell Unity XT Pros →

"The solution is stable.""The initial setup was straightforward.""The remote copy group failover is very useful and has helped us.""I found it easy to deploy and simple to configure the storage.""The new StoreServ Management Console (SSMC) tool is more user-friendly.""HPE 3PAR has all the common storage features like cell provisioning and deduplication. Usually the solution is chosen by the customer as they have a preference, or the setup is already in their environment.""Scalability is incredible. We have a single server cabinet today, but we can grow it to as many cabinets as we need.""It has helped with more than just serving data, but also with recovery."

More HPE 3PAR StoreServ Pros →

Cons
"We do have an issue with the vCenter integration. Pure Storage says it has a lot of free space, but vCenter says its completely full. This is because their dedupes are saved as space, but Vcenter still detects the disk as completely full. So, we do have an issue with that.""The file functionality could be better.""It is not possible to create a cluster on top of multiple arrays.""A three wave application or multi wave application synchronization would be an improvement.""In the next release of the solution I would like to see Vormetric native block encryption.""I would like to see more detailed reporting on the data. However, it would be nice to know what are the exact VMs usage after deduplication and/or what that VMs actual latency and bandwidth is, outside of VMware.""I would like a feature to integrate with external or cloud solutions. For example, if I want to use this storage for a backup from the cloud, I want to have integration with the cloud vendors, such as Microsoft, Oracles, or Amazon. It could be available as an API to allow seamless integration. Additionally, the solution could improve by having native integration with a cloud provider, such as VMware or Microsoft, this would reduce the need to use third-party solutions to complete the task.""The scalability of the solution is not as good as it probably could be."

More Pure Storage FlashArray Cons →

"Licensing costs could be reduced.""It's very frustrating that it's not backward-compatible with the previous platforms, so it's a struggle for a lot of our customers.""More integration with VMware would always be helpful, plugins that go directly into the vSphere management. A single pane of glass is always beneficial.""The upgrade process needs improvement. I should be able to swap it out, with zero downtime, with another array, down the road. I don't think Dell EMC has anything in the roadmap for this product line. I just don't want to have to deal with that anymore and all of our customers are pretty much the same.""We've also encountered an issue when it comes to migrating to compressed LANs on the Unity, and during the Storage vMotion. It appears that the compression algorithm is overwhelmed, and when it becomes overwhelmed it just stops compressing and writes the raw data to the destination. We later copied internally another Storage vMotion to another compressed LAN and achieved much higher compressions on that internal copy. It would be really nice if there was a way to automatically throttle, as a part of a Storage vMotion, to say, "I want to gain the maximum benefits from the compression algorithm, so throttle back the Storage vMotion to implement 100 percent compression."""I haven't seen the roadmap for this solution.""The pricing is a bit high. We'd like it to come down.""We've got massive issues at the moment with IBM AIX. It's not stable. We have a lot of disk errors, production crashes sometimes."

More Dell Unity XT Cons →

"File Persona can be better. I don't use File Persona because it has many problems with my environment. The antivirus that it has is not compatible with File Persona, and that's a big issue with File Persona. 3PAR is not as good as Dell when making a file in the storage. 3PAR for a block is very good, but when comparing row capacity, I get 14% capacity with 3PAR, but with Dell, I get 60% capacity.""The price is a little bit high.""An area of improvement for this solution is an increase in the bandwidth as well as an upgrade of the storage functionality and capabilities. The storage needs to be expandable for future-proofing.""Feature-wise, with the InfoSight additions, there is a lot of the stuff missing in the intelligent interface. As they grow and push, a lot of it will not tie into Hyper-V.""Integration with some cloud services would be nice... We would like to be able to provision from the 3PAR and decide whether or not we are going to provision onsite or the cloud.""There is a slight difference between what we expected and what was delivered.""The initial setup was easy. However, we get stuck on preconditions. We were not aware of some of the preconditions.""HPE 3PAR StoreServ has limited flexibility in building replication solutions. There are limitations to the number of IOPS the system can do. It's not bad as it is doing its job. However, for the application, if you need a toolbox, you can build everything concerning periodic replication modes of synchronous or asynchronous three-site, four-site, with supported cascading which requires you to buy an IBM product. It also takes a few hours to one day to upgrade the system and sometimes; it takes more time because, in some HPE 3PAR StoreServ 20000 Storage, you have an eight-node system. If you do an upgrade, you do it node by node and every node might take more than an hour."

More HPE 3PAR StoreServ Cons →

Pricing and Cost Advice
  • "We feel that the pricing is fair and the licensing process was easy for both."
  • "There is always room for negotiation."
  • "The price was slightly higher than others, but competitive, if you consider all the other features that you get from it."
  • "It is a more expensive solution, but it is worth it. You are getting what you paid for."
  • "For pricing, you have to take into account their performance on deduplication and compression in a $/GB comparison."
  • "We have seen a reduction in total cost of ownership (TCO)."
  • "It is a cheaper solution."
  • "Pure Storage is all-flash, so this sometimes tends to make it a bit more expensive in the beginning."
  • More Pure Storage FlashArray Pricing and Cost Advice →

  • "The price is good for commercial grade storage arrays."
  • "This unit is one of the cheapest storage all-flash arrays in the market and it does well for what it is intended. It can be combined for both file and block storage."
  • "Licensing is easy since all the software is included."
  • "This product is cheaper than the EMC VNX solution. It is good for small businesses."
  • "It is shipped with all licensed, included for this product range, no need to buy additional licenses"
  • "The only improvement would be a lower cost per unit/disks, however on the whole we are very pleased with this product."
  • "For costing, you have to have a budget in mind because SANs can be fairly expensive and EMC offers a wide range of products."
  • "The pricing was quite okay compared to others. We probably got it cheaper because we were the first ones out of the gate, but I would say that it's good value for the money."
  • More Dell Unity XT Pricing and Cost Advice →

  • "It's very reliable and it was cost competitive with other arrays at the time that we purchased it."
  • "The main issue with 3PAR right now is its cost problem. Right now, there are some other storage cabinets that can do what 3PAR can do. Now, they can do it as well with a more revised budget."
  • "To be more competitive, as customer, we need a more aggressive price that includes all the licenses available."
  • "Nowadays, from a storage point of view, there are so many vendors in the market. So cost is one of the factors that pushed us to go with HPE 3PAR. Cost-wise they're pretty competitive."
  • "As a school, we always have​ low budgets. We are a nonprofit organization. We do not have too much budget, so we care about prices, discounts, and especially about the product quality. The last 16 years, we have been an HPE customer. We are very much happy with HPE products."
  • "It is fairly inexpensive to scale."
  • "Budget wise, 3PAR is a lot of money compared to other solutions, but what is in the 3PAR integration that customers are getting now from the Nimble and InfoSight acquisitions, it is worthwhile."
  • "For the price that we were able to acquire it, we have seen it give us the performance and stability that we require to run our enterprise."
  • More HPE 3PAR StoreServ Pricing and Cost Advice →

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    Answers from the Community
    Anonymous User
    it_user991506 - PeerSpot reviewerit_user991506 (Engineer / Architect at a tech services company with 10,001+ employees)
    Consultant

    I have used all, EMC, and HPE 3Par, VNX, Unity, etc. All are OK. But for long term Flash Storage, I would take a look at Hitachi F Series. Best reliability hands down and they provide non-disruptive migrations, no server downtime, no scheduling with users, etc. NDM makes Hitachi a no brainer.

    Chetan Woodun - PeerSpot reviewerChetan Woodun
    Real User

    Many insightful answers already provided.

    I would just add the following based on my experience. With so many employees an located in different places, its important for you to list the issues being encountered with the present setup, in addition of the need to upgrade, of course :

    - Latency -if being experienced generally or specifically to a location as this may indicate a network issue and this is better solved before the upgrade to new storage in order not to disappoint users

    -Type of need : analytics/ Big data, classical operational transactions, archiving - in this case you may go for Tiering ( that is have NVMe as the top Tier and SSD as Tier 2). Users are normally demanding but given the costs in a time of budgetary cuts, better offer them different Tiers with front end ones data residing on the better Tier

    - Finally, also make sure you have some well structured storage network as you don't want some big fat slow Database VMs located in one of your data centers impacting on the performance of your leaner VMs provisioned on NVMe.

    ValereFEUGWANG - PeerSpot reviewerValereFEUGWANG
    Real User

    Hello Robert,
    What you need to know is in the world of storage infrastructure all the constructor offers a portfolio group by categories like Entry Level Storage, Midrange Storage, Enterprise storage
    PowerMax is an enterprise storage on the DELL EMC portfolio
    Enterprise storage is usually used for Mission critical Application where the availability required is 99,9999%. With enterprise storage you can manage approximatively 15Millions of IOPS which are very important when you want to take decision to consolidation storage.
    Personally, if you cannot expect to reach Millions of IOPS I recommend to go to DELL EMC Unity XT, otherwise move forward to Power Max
    PowerMax offer many features like SLO for categories of Application (Diamond, Gold, Silver)
     Diamond latency < 1ms
     Gold Latency >1ms
     Silver Latency >10ms, <20ms
    You have also FastVP to move Hot Data to the fastest TIER storage
    Physically PowerMax use a Virtual matrix to interconnect all the Engine which can reach 8 depending of the model
    Midrange storage use only two controller and provide you and availability of 99,999%
    Unity XT is better than HPE MSA or 3PAR
    If you want other informations you can contact me

    it_user1117725 - PeerSpot reviewerit_user1117725 (Works at a tech services company with 201-500 employees)
    User

    Does PowerMax have storage virtualization for external storage as part of the package?

    Questions from the Community
    Top Answer:Both are great platforms, but if you are considering all flash solutions, I would recommend you to consider Pure… more »
    Top Answer:We consume less physical storage because of the solution’s deduplication and compression.
    Top Answer:We have customers who use a three-year or five-year license. We also have customers who use Evergreen.
    Top Answer:I saw that you have doubts about what you chose. I have a lot of experience with the constructor, honestly I can… more »
    Top Answer:They’re both great solutions and I’ve used both EMC is being VERY aggressive on pricing which may be the undoing of… more »
    Top Answer:First of all the decision should be taken looking at similar products in terms of capacity and performance I will show… more »
    Top Answer:HPE Primera has many great features but one of the best is that it is very easy to deploy. From an overall perspective… more »
    Top Answer:HPE 3PAR StoreServ is an enterprise storage that is mainly deployed in enterprise scenarios like banking and insurance.
    Top Answer:The solution has two parts: software and hardware, and you need to buy licenses for some features.
    Comparisons
    Also Known As
    EMC Unity, Dell EMC Unity
    HPE 3PAR Flash Storage, InServ, Storeserv, 3PAR Flash Storage, HP Enterprise Storage, 3PAR Flash Array, HP 3PAR Flash Storage
    Learn More
    Overview

    Pure Storage FlashArray is the world’s first enterprise-class storage array that runs exclusively on the nonvolatile memory express (NVMe) protocol for memory access and storage. It represents a totally state-of-the-art type of storage technology. It offers users shared accelerated storage that delivers cutting-edge features in the realms of performance, simplicity, and consolidation. Pure Storage is fresh and modern today and will be for the next decade. Without forklift upgrades or planned downtime, Pure Storage takes the work out of storage ownership and delivers unprecedented customer satisfaction.

    Pure Storage FlashArray is built with simplicity and reliability in mind. The solution can be implemented and optimized in hours, as opposed to other similar solutions that can take days. It has no moving parts, which removes areas where it could potentially be vulnerable to suffering errors. It is highly stable and gives users the ability to manage system shutdowns in a way that  prevents data loss.

    Benefits of Pure Storage FlashArray

    Some of the benefits of using Pure Storage FlashArray include:

    • A much higher level of speed than similar pieces of technology. Pure Storage FlashArray maximizes the speed at which data can be transferred while at the same time minimizing system latencies that might slow the transfer down. Additionally, it offers users quick memory read and data access speeds.

    • A higher bang for your buck in terms of the storage capabilities you get for the money you pay. They are smaller in size than more standard storage technologies, but they offer flash memory, which enables users to store larger amounts of data than the current standard.

    Reviews from Real Users

    Pure Storage FlashArray is a highly effective piece of storage technology which stands out among its competitors for a number of reasons. Two major ones are its overall robustness and the value that it offers by way of its reliability and ease of use. It provides users with many valuable features that allow them to maximize what they can do with this solution. Pure Storage FlashArray’s reliability and ease of use make it a highly valuable solution. 

    PeerSpot user Prabakaran K., a technical consultant at Injazat Data Systems, notes the robustness of this solution when he writes, "FlashArray has many valuable features. It's very user-friendly and it has high availability, so there is comparatively less downtime. During maintenance, there is no shutdown procedure, so you can directly power off the Array and manage the shutdown process without any data loss, which is a unique feature. Managing replication and data migration is also very easy."

    PeerSpot user Jason D., a cloud solutions architect at a tech services company, notes three features that make this solution valuable when he writes, "We've had different types of storage, and three things of this solution are valuable. The first one is its outstanding performance. The second one is its stability. In the about three years that we've had it, we've had component failures, but we never had a service interruption or any data loss. The third one, which is really critical, is that it is super easy to use in terms of provisioning, storage, and managing the arrays. I'm able to maintain a multi-site environment with a couple of dozen arrays with a single mid-level storage admin."

    Dell EMC Unity XT is one of the best all-flash storage arrays on the market today. Dell EMC Unity XT arrays are designed for performance, optimized for efficiency, and built for a multi-cloud world. In addition, they support digital transformation, enabling businesses to reach the full potential of their data capital quickly and easily. Dell EMC Unity’s All-Flash and Hybrid Flash storage platforms provide the performance, efficiency, enterprise-class software, and virtualization integrations required for running a wide range of virtualized applications.

    Dell EMC Unity XT Features

    Dell EMC Unity XT has many valuable key features, including:

    • Unified storage flexibility: With Dell EMC Unity XT you can consolidate separate storage platforms into a single Unity XT unified storage system via a simple and intuitive (HTML5) management GUI that also connects you to CloudIQ.

    • All-inclusive data protection: Dell EMC Unity XT offers a reliable way to protect application data with all-inclusive data protection services, including snapshots, data-at-rest drive encryption, replication, thin clones, and dynamic pools.

    • Software-defined solutions: Dell EMC Unity XT provides software-defined storage and HA for on-prem and in the cloud solutions.

    • Multi-cloud alignment: With Dell EMC Unity XT you have the ability to build and manage an effective data-first multi-cloud strategy. It allows you to consolidate public and private cloud resources that align with your business goals.

    • Metro node: This feature enables automated business continuity with zero RPO and RTO. It also provides greater flexibility through multi-platform support and replication to any array and has zero performance impact on the storage array.

    • Scalable file system: Dell EMC Unity XT is built with a robust 256TBu file system. The UFS64 file system includes up to 256 independent VMDK clones, 16 thin clones, space efficient snapshots with a simple space reclaim and low IO impact, file system shrink that can reclaim free blocks, simplified Quotas for User, and much more.

    • DevOps integrations: Dell EMC Unity XT supports the Container Storage Interface (CSI) plugin to run Kubernetes workloads.

    Dell EMC Unity XT Benefits

    Some of the benefits of using Dell EMC Unity XT include:

    • High-speed data access
    • Low latency
    • Dual-active controller architecture
    • Multi-cloud
    • Intuitive user interface
    • Cost efficient
    • Solid performance

    Reviews from Real Users

    Below are some reviews and helpful feedback written by Dell EMC Unity XT users.

    A Systems Engineering Manager at a manufacturing company says, "It is definitely one of the most robust, solid, well-performing products that I have dealt with. It is set it and forget it, which is pretty amazing." He also mentions, “We can do both block and file storage on one unit without purchasing a separate device.”

    Peter S., Senior Technical Specialist at a healthcare company, states, “The most valuable feature is reliability. At the end of the day, it just runs. This solution is easy to work with and easy to maintain.”

    PeerSpot user Melvin T., Senior Systems Engineer at Prosperity Bank, explains that the solution is “easy to use and we can add LUNs or space without interruption to end-users. We're able to access it from just about anywhere, as long as we have access to a browser. That feature is really neat because sometimes we will go to a different data center or a different site, and if we need to access it to see a LUN or to see any type of storage, we can do that. That's one of the big takeaways with Unity."

    HPE 3PAR StoreServ is an AI-driven storage solution that prevents issues before they occur by learning and adjusting in real time. The solution offers a tier-1 all-flash foundation for mission-critical workloads. HPE 3PAR StoreServ was designed with more than 3M IOPS and consistent sub-ms latency. It aims to transform midrange and enterprise deployments with solutions that scale from a few TBs to more than 20PBs. In addition, the solution is built to modernize data centers and is made to handle unpredictable workloads effortlessly. By implementing HPE 3PAR StoreServ, you gain automated and rapid provisioning, hardware-accelerated deduplication and compression, and a multi-tenant design.

    HPE 3PAR StoreServ Features

    HPE 3PAR StoreServ has many valuable key features. Some of the most useful ones include:

    • Flexibility: With HPE 3PAR StoreServ, you can easily deploy highly configurable, scale-out storage for multi-tenant workloads.
    • Always-on availability for your data: HPE 3PAR StoreServ includes an always-on resilient storage infrastructure for your hypervisors and applications. In addition, with Peer Persistence, your virtual machines (VMs), hosts, and data can move freely across data centers rather than being constrained by their physical boundaries.
    • Fast, scalable performance: HPE 3PAR StoreServ enables you to accelerate consistent mixed-workload performance and also provides necessary QoS levels that are optimized for your highest priority applications.
    • Performance insights: HPE 3PAR StoreServ helps you gain performance insights in real time, and anticipate as well as prevent issues across the infrastructure stack by utilizing cross-stack analytics.
    • Flash optimized data protection: With tier-1 data services, multi-tenant security, and copy data management, you can avoid downtime.
    • Seamless data mobility: HPE 3PAR StoreServ makes it possible for you to not only experience converged data protection, but also experience seamless data mobility services, at flash speed, from the edge to the cloud.

    HPE 3PAR StoreServ Benefits

    There are many benefits to implementing HPE 3PAR StoreServ. Some of the biggest advantages the solution offers include:

    • Easy to manage. The web interface to manage the units is a great asset and one that makes managing storage easy.
    • User-friendly GUI
    • Exceptionally fast and well-managed replication

    • Low latency
    • Hybrid storage gives you the ability to assign different roles to different types of storage arrays inside one enclosure
    • Both file-level and block-level replication

    Reviews from Real Users

    Below are some reviews and helpful feedback written by PeerSpot users currently using the HPE 3PAR StoreServ solution.

    A SAN Consultant at a tech services company says, “One of the features that I like the most is the data replication element. The reason I like it is due to the fact that it's pretty clean on replicating data over to a second site. The product stands on its own in heavy enterprise environments. It's easy to make changes without affecting the environment. The solution is very easy to use. The product is very robust and offers very good performance.”

    A Storage Manager at a financial services firm mentions, "There are a lot of screens for easy management where you can change some settings. But after a few years, the important settings were better after an upgrade, and all the vendors have other ways to upgrade their systems."

    A Senior IT Infrastructure & Data Center Operation Engineer at Ministry of Communications and Information Technology (MCIT) comments, “The adaptive optimization is the biggest feature in 3PAR. 3PAR is very usable with thin volume because it detects zeros while writing. Every time I tell the hypervisor to make the full provisioning, it makes the volume as simple provisioning in 3PAR, not full provisioning.”

    Sample Customers
    Nielsen, Lamar Advertising, LinkedIn, Betfair, UT-Dallas
    Draper, Rio Grande Pacific, Royal Victoria Regional Health Centre
    Just Energy, Latisys, team AG, DreamWorks, BlueShore Financial, Erasmus MC
    Top Industries
    REVIEWERS
    Financial Services Firm19%
    Healthcare Company12%
    Manufacturing Company10%
    Computer Software Company8%
    VISITORS READING REVIEWS
    Educational Organization32%
    Computer Software Company12%
    Manufacturing Company8%
    Financial Services Firm8%
    REVIEWERS
    Financial Services Firm18%
    Healthcare Company13%
    Manufacturing Company11%
    Energy/Utilities Company6%
    VISITORS READING REVIEWS
    Educational Organization64%
    Computer Software Company6%
    Manufacturing Company4%
    Government3%
    REVIEWERS
    Financial Services Firm19%
    Healthcare Company9%
    Manufacturing Company9%
    Energy/Utilities Company6%
    VISITORS READING REVIEWS
    Educational Organization80%
    Computer Software Company4%
    Manufacturing Company2%
    Government2%
    Company Size
    REVIEWERS
    Small Business27%
    Midsize Enterprise16%
    Large Enterprise57%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise41%
    Large Enterprise42%
    REVIEWERS
    Small Business30%
    Midsize Enterprise24%
    Large Enterprise46%
    VISITORS READING REVIEWS
    Small Business10%
    Midsize Enterprise69%
    Large Enterprise21%
    REVIEWERS
    Small Business22%
    Midsize Enterprise23%
    Large Enterprise55%
    VISITORS READING REVIEWS
    Small Business5%
    Midsize Enterprise83%
    Large Enterprise12%
    Buyer's Guide
    Dell Unity XT vs. HPE 3PAR StoreServ
    March 2024
    Find out what your peers are saying about Dell Unity XT vs. HPE 3PAR StoreServ and other solutions. Updated: March 2024.
    763,955 professionals have used our research since 2012.

    Dell Unity XT is ranked 4th in All-Flash Storage with 29 reviews while HPE 3PAR StoreServ is ranked 10th in All-Flash Storage with 12 reviews. Dell Unity XT is rated 8.4, while HPE 3PAR StoreServ is rated 8.6. The top reviewer of Dell Unity XT writes "Price / Quality ratio is good and since OE 5.03 code the array family reached a rather good maturity level". On the other hand, the top reviewer of HPE 3PAR StoreServ writes "Reliable with a good user interface and helpful support". Dell Unity XT is most compared with Dell PowerStore, NetApp AFF, HPE Nimble Storage, IBM FlashSystem and VMware vSAN, whereas HPE 3PAR StoreServ is most compared with HPE Primera, HPE Nimble Storage, NetApp AFF, HPE StorageWorks MSA and HPE StoreOnce. See our Dell Unity XT vs. HPE 3PAR StoreServ report.

    See our list of best All-Flash Storage vendors.

    We monitor all All-Flash Storage reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.