We performed a comparison between Device42 and OpenText Universal Discovery and Universal CMDB based on real PeerSpot user reviews.
Find out in this report how the two Configuration Management Databases solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution has some very good relational capabilities that show us how certain devices relate to each other and how some of our environment actually works together."
"The topology layout is the most valuable feature."
"The most valuable feature was the ability to look up the different assets and see the different attributes that each one has, as well as being able to compare them to other assets."
"A big plus for Device42 was the auto-discovery. With it, we have updated devices, updated systems, and up-to-date systems."
"The most valuable part is the ease of use. There's no training involved. It's pretty simple and straightforward."
"The IP address tracking [is valuable]... We have a lot of different devices and some of them have many IP addresses, so keeping track of which ones are assigned where is very critical for putting new devices on the network and giving them new addresses. All of our devices are statically assigned, so if we don't keep good records then we could accidentally assign a duplicate, which would cause problems on the network."
"They've also just created some new interactive dashboards. CEOs can see and interact with the data rather than scrolling through endless Excel worksheets to find what they need."
"We use the automatic IT asset discovery for different things, like VMware discovery and SNMP discovery for network devices. It helps us to keep hardware information up to date in Device42, and the VMware discovery helps us to keep virtual device inventory up to date... We are sure to have 100 percent of our devices in Device42. Not more, not less."
"The auto-discovery feature is great."
"It scales easily with future expansion."
"The most valuable feature of this solution is the discovery."
"Precision, trustworthiness, reconciliation, and user-friendly presentation are the key features I value most."
"The product is easy to set up."
"It can discover various pieces from hardware, software, custom applications, and tie them together to create a map using ASM."
"It can discover almost everything and creates relationship among discovered CIs, along with creating topology modeling."
"The only thing which I have noticed so far that is not good is that we had an issue with some reporting from the tool, reporting we had to export. We couldn't do it in the way we wanted to, so we tried to reach out to their support but it took pretty long until we understood how we can manage the reports. We still haven't received a complete explanation of what we need to do and how to do it."
"For the iPhone, the device diagram cannot be downloaded. You have to go to each device and download the device diagram for that device. E.g., suppose there are a 1000 or 2000 servers. You cannot go to each server or device to download a device diagram for each device. There should be a one-click solution for downloading all device diagrams."
"The reporting could be better. The Insights+ component is an improvement, but they even admit it isn't the greatest. The documentation on their website could also be improved, but Device42 is constantly changing, so the documentation would have to change almost daily."
"If I want to delete an asset from a cabinet it does take a while. And if I'm doing it in bulk — say, for example, if we have one cabinet that has 20 servers in — if I want to remove all 20 servers, I have to do them individually, which is a bit time-consuming. If there were a way that I could just bulk-remove everything from there, that would definitely save some time."
"Mapping items wasn't as intuitive as importing in Device42, so this is an area for improvement."
"Since I was focused on deploying connectors and getting all the servers to be scanned, one of the biggest pains was when a job would fail, then the output (logging) was poor. For example, "Why did it fail?" In these cases, you get a generic error. It doesn't point you in the right direction and tell you why you got the error, which is really annoying. There have been times I asked, "Is there somewhere I can see a better log as to why is this failing?" That would be a really nice improvement."
"Configuring rPDUs in the data center for Device42 required us to add multiple discovery jobs. The rPDUs were referred to the ISPDUs and daisy-chained. They would automatically assign a unique SMP port, but Device42 didn't allow SMP ranges, so we had to create a discovery job for each rPDU individually. We submitted a feature request to mitigate that."
"It would be nice for the agent to have an installer versus a single file across multiple systems."
"The page loading is very slow."
"The implementation could be simplified."
"Making it simpler to set up and understand would be a big improvement."
"When we work in an environment, the production environment continuously changes and at that time we should have knowledge about the new server (node). However, the auto-discovery part should automatically discover the new CI (node/servers) in an environment and inform the IT person."
"Improve the GUI and documentation."
More OpenText Universal Discovery and Universal CMDB Pricing and Cost Advice →
Device42 is ranked 2nd in Configuration Management Databases with 25 reviews while OpenText Universal Discovery and Universal CMDB is ranked 4th in Configuration Management Databases with 11 reviews. Device42 is rated 8.4, while OpenText Universal Discovery and Universal CMDB is rated 8.0. The top reviewer of Device42 writes "Good reporting and discovery capabilities, and helpful for understanding device dependencies and asset management". On the other hand, the top reviewer of OpenText Universal Discovery and Universal CMDB writes "Secure with a quick setup and helpful support". Device42 is most compared with ServiceNow, ServiceNow CMDB, JIRA Service Management, Infoblox IPAM and BMC Helix Discovery, whereas OpenText Universal Discovery and Universal CMDB is most compared with ServiceNow CMDB. See our Device42 vs. OpenText Universal Discovery and Universal CMDB report.
See our list of best Configuration Management Databases vendors.
We monitor all Configuration Management Databases reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.