We performed a comparison between OpenText Universal Discovery and Universal CMDB and ServiceNow CMDB based on real PeerSpot user reviews.
Find out in this report how the two Configuration Management Databases solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The auto-discovery feature is great."
"The product is easy to set up."
"It can discover various pieces from hardware, software, custom applications, and tie them together to create a map using ASM."
"Precision, trustworthiness, reconciliation, and user-friendly presentation are the key features I value most."
"It scales easily with future expansion."
"It can discover almost everything and creates relationship among discovered CIs, along with creating topology modeling."
"The most valuable feature of this solution is the discovery."
"ServiceNow CMDB is fully integrated and complete. ServiceNow has modules for everything an IT service company needs, and it's flexible."
"The CMDB for us is fed by our discovery tools, and it lets us be able to track the changes that we make to any incidents or escalation points that we have associated with a CI."
"It is a dependable source of data. If I want to understand what technologies are used to deliver certain business outcomes, this is what I would use. I can know that this particular server is being used to deliver this business application or business service."
"ServiceNow excels in integration and is considered the best tool in the market for this purpose."
"CMDB provides a centralized repository for your assets and support representatives throughout the organization."
"We were previously using spreadsheets to keep track of everything. ServiceNow CMDB has enabled us to consolidate all this information into one place, which helps with audits and reporting. It also improves visibility."
"One important element is automation. We can back up and manage multiple configurations. It also enables password self-service."
"We can use ServiceNow CMDB to create more tables that can provide granular information."
"When we work in an environment, the production environment continuously changes and at that time we should have knowledge about the new server (node). However, the auto-discovery part should automatically discover the new CI (node/servers) in an environment and inform the IT person."
"The implementation could be simplified."
"The page loading is very slow."
"Improve the GUI and documentation."
"Making it simpler to set up and understand would be a big improvement."
"An area for improvement in ServiceNow is the reporting because there are reporting features that would be better when done within the platform, rather than having to buy the performance analytics model. There is so much difference between the dashboarding that you can do from the platform versus what's on the performance analytics model. Some of the features currently available within performance analytics would be good to have within the platform because sometimes, customers will say that the tool is okay, but it's not enough, so you'll need to go with the performance analytics model, and that's costly."
"When running large queries within the system, it does have a tendency to bog down the system. This is something that should be improved. I would also like to see the HAM Pro module beefed up a little bit and integrated better into the SAM Pro module, which seems to be pretty much on the roadmap. Its pricing is pretty complicated and always fluctuating. Its pricing should be improved."
"You need to perform additional planning because their recommendation is not to add columns to the core tables."
"The discovery process and service mapping could be improved."
"We would like the solution to be made more easily scalable in future updates."
"Integration is complicated and requires advance scripting and customization to complete it. It would be good to have the ability to customize the UI."
"I don't think it's a failure of Service Now or something that they don't offer, but I haven't seen any training modules."
"It depends on the implementation, but the out-of-the-box product tends to be fixed on the support people. From a linear standpoint, I would like to see a certain number of fields on a table and a related list to describe the support personnel."
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OpenText Universal Discovery and Universal CMDB is ranked 4th in Configuration Management Databases with 11 reviews while ServiceNow CMDB is ranked 1st in Configuration Management Databases with 31 reviews. OpenText Universal Discovery and Universal CMDB is rated 8.0, while ServiceNow CMDB is rated 8.6. The top reviewer of OpenText Universal Discovery and Universal CMDB writes "Secure with a quick setup and helpful support". On the other hand, the top reviewer of ServiceNow CMDB writes "It has helped us consolidate information, improving reporting and visibility". OpenText Universal Discovery and Universal CMDB is most compared with , whereas ServiceNow CMDB is most compared with BMC Atrium CMDB, Device42 and IBM Tivoli CMDB. See our OpenText Universal Discovery and Universal CMDB vs. ServiceNow CMDB report.
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