Device42 Reviews

Device42 is the #1 ranked solution of our top Configuration Management Databases tools. It's rated 4.4 out of 5 stars, and is most commonly compared to ServiceNow - Device42 vs ServiceNow

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Jeremy Rammalaere
Real User
Corporate Information Technology Manager at Supply Point
Feb 20 2020

What is most valuable?

Just having this solution at all has been really solid for us. If I had to pick one part of it, it would be a toss-up between the IP address tracking and the password… more »

How has it helped my organization?

We had all the information in a mix of spreadsheets, homegrown applications, and databases, and then we moved it all into Device42. For example, we had one system that was… more »

What needs improvement?

One thing I have brought up with their product team, and we opened up a case and a feature request for it, is having a requisition-style system in the software. Right now… more »

What's my experience with pricing, setup cost, and licensing?

Their pricing model is very poor. For instance, software licensing, at one point in the distant past, was a standard feature. At some point they broke it out as a… more »

Which solution did I use previously and why did I switch?

We were using spreadsheets and we had a couple of homegrown databases. We weren't using any commercial product prior to a Device42. We came across the solution because we… more »

What other advice do I have?

It's all pretty easy to use and you'll get out of it what you put into it. We try to make sure our information is accurate and up to date and we periodically do audit… more »

Which other solutions did I evaluate?

We've looked at a few different products. One of them was called Sunbird and there was something by HPE that we might have looked at a long time ago. Sunbird did not have… more »
Yasin Shaikh
Real User
Systems Manager at Coventry University
Feb 24 2020

What is most valuable?

One of the most valuable features is its ability to auto-discover a lot of the infrastructure, without having to manually put everything in. The auto-discovery is brilliant. You can have it scheduled… more »

How has it helped my organization?

When we're doing patch management or when we're reviewing kit (end-of-life), it gives us the ability to manage the data center from a desk. Before we had Device42, we'd have spreadsheets or somebody… more »

What needs improvement?

Room for improvement would be in the discovery. Although the discovery it does is really good, there are certain elements that could be better in terms of a deeper discovery. An example would be… more »

What's my experience with pricing, setup cost, and licensing?

We pay annually for our licenses, which includes core, the Application Dependency module, and software discovery.

What other advice do I have?

The biggest lesson I would take from using the solution is to have an understanding of your infrastructure so you can better plan how you implement Device42. As with anything, there are obviously… more »

Which other solutions did I evaluate?

We evaluated two or three other options on the market. At the time, we chose Device42 because of its effectiveness in actually discovering the infrastructure. The second reason was the cost and the… more »
Learn what your peers think about Device42. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
438,441 professionals have used our research since 2012.
Giovanni Schiano-Moriello
Real User
IT Business Analyst at a university with 5,001-10,000 employees
Jul 27 2020

What is most valuable?

* The password management feature * Data center management and tracking * Room management * Application Dependency Mapping * Automated asset tracking and inventory Any successful IT department needs… more »

How has it helped my organization?

Device42 instantly improved password management because we didn't have a solid solution for that. Upon installing it, I saw that was one of the little hidden gems of functionality for this. Instead of… more »

What needs improvement?

The solution’s automatic IT asset discovery and inventory functionality functions pretty well. There could be some improvement if there were some automated scripts to get it off the ground. I know it… more »

Which solution did I use previously and why did I switch?

We used different solutions from different platforms. Some of them only fulfilled one specific portion of what Device42 would fulfill. They were coming from all over the place. E.g., we were using… more »

What other advice do I have?

There are pros and cons to the solution’s agentless approach to asset discovery. Without agents, the benefit is that you don't have to manage an agent, update it, install it, and go through the… more »

Which other solutions did I evaluate?

Our IT lead evaluated this.
Chad Crider
Real User
Lead DevOps Engineer at a financial services firm with 5,001-10,000 employees
Feb 26 2020

What is most valuable?

The most valuable feature would be the scanning stuff: the discovery. It has a lot of different hardware that it can talk to, providing a lot of good information. The way the solution’s automatic IT… more »

How has it helped my organization?

I know they're using Device42 to prep for moving stuff to the cloud. I'm not aware if they've used that data to move an app to the cloud yet. I think we are still learning the product and figuring how… more »

What needs improvement?

Since I was focused on deploying connectors and getting all the servers to be scanned, one of the biggest pains was when a job would fail, then the output (logging) was poor. For example, "Why did it… more »

Which solution did I use previously and why did I switch?

Previously, it was just a black hole. People guessing they knew what talked to what. There was no centralized tool for bringing it altogether. We primarily chose to go with Device42 because we needed… more »

What other advice do I have?

The environment is a lot more complicated than I thought. It is like, "Wow, there are so many more servers, devices, and things talking to things." I have been in corporate enterprise environments for… more »

Which other solutions did I evaluate?

I believe that they evaluated one or two other options.
Francois Sureau
Real User
Manager, Hosting Operations at a tech vendor with 10,001+ employees
Jul 27 2020

What is most valuable?

We use asset management and program management. For some implementations, we also use the software management. We use the automatic IT asset discovery for different things, like VMware discovery and… more »

How has it helped my organization?

Device42 is a source of trust for many things in our company, like IP addresses. In the past, we tried to have IP addresses centralized in an Excel spreadsheet, but now we have built automation to get… more »

What needs improvement?

Device42 is a main part of our processes. We need reliability, not only in terms of the data but with the solution itself. It's really difficult when we have 10 minutes of Device42 downtime because… more »

What's my experience with pricing, setup cost, and licensing?

We pay $100,000 per year. There are no costs in addition to the standard licensing fees.

Which solution did I use previously and why did I switch?

Before we used Device42 we had nothing except Excel sheets. We began our asset management with Device42.

What other advice do I have?

The biggest lesson we have learned from using this solution is that if we want to have clear asset management, we need to have the same processes, policies, and rules in each part of our organization… more »
Francisco Laborda
Real User
Network Engineer at Despegar.com
Feb 26 2020

What is most valuable?

The most valuable feature is the part that enables us to draw or build our rack and represent all the devices and interactively click on a physical device to "see" inside it. We can see the virtual… more »

How has it helped my organization?

We were working with Excel sheets and they were not automatic and were difficult to administrate and update. It required manual work every time we needed to add new hardware or new virtuals. With the… more »

What needs improvement?

While the automatic IT asset discovery is great, the first time using it can be confusing when you are configuring the SNMP. I don't remember for sure but I don't think it said "SNMP community," it… more »

What's my experience with pricing, setup cost, and licensing?

For our budget it's okay. It's not an expensive tool, although we are not used to paying for software because we are using a lot of open-source software. But within our networking budget, we needed an… more »

What other advice do I have?

Test it. You may discover that tools that you hadn't thought about. As I said, we tested it only for the IPAM, but we saw that we also needed the hardware inventory. If you do a PoC, you may discover… more »

Which other solutions did I evaluate?

We evaluated KiwiTech, but only for IPAM. We also checked out some free tools. The main advantage of Device42 was the ability to have IPAM and another solution in the same tool. The rest of the… more »
Real User
DC Lead Engineer at a financial services firm with 5,001-10,000 employees
Feb 26 2020

What is most valuable?

I think the auto-discovery is very good. It works well. I don't use it too much myself, but from the feedback I get from other teams — they use it a lot — it seems to work really well. From what I understand it's very comprehensive because… more »

How has it helped my organization?

Before Device42, the company didn't have any kind of asset management software at all. So if there were to be a fire in an office, for example, and we would want to make a claim on insurance, we would have had no idea what, exactly, we had… more »

What needs improvement?

The overall speed could be improved. Sometimes it's very slow to do certain functions. General navigation is quick but if I want to delete an asset from a cabinet it does take a while. And if I'm doing it in bulk — say, for example, if we… more »

What other advice do I have?

Be very thorough with it. Make sure you put in everything you need to put in and make sure the auto-discover function works properly. The biggest lesson I've learned from using Device42 is the importance of keeping it up to date and taking… more »

Which other solutions did I evaluate?

Before Device42 we trialed dcTrack for a little bit, but it was over-complicated in terms of usability. You would really need to do a training course on how to use it properly, whereas Device42 is a lot more user-friendly. So we ended up… more »
Real User
Sr. System Engineer at a tech services company with 201-500 employees
Mar 18 2020

What is most valuable?

The auto-discovery and API are big values for us. We like these features because: * They make requests easy against the Device42 system. * They are an open standard that… more »

How has it helped my organization?

When all data centers have been added, it will be a success at this time. It is a time saving tool because we can connect all our other tools to Device42, which gives them… more »

What needs improvement?

I tried in the beginning to use the agentless discovery. I had a few problems. There was an employee before me who started with Device42 in 2018. I came to the company in… more »

What's my experience with pricing, setup cost, and licensing?

On a yearly basis, our licensing is $10,000. However, our license is now nearly full with devices. We need the next bigger license with 5,000 devices, which will cost us… more »

Which solution did I use previously and why did I switch?

Our tool before was Rectangles, which is an open source tool. The usability is a bit old but people like to work with it. However, everything in this tool is created… more »

What other advice do I have?

Overall, I am happy with tool because we have a big infrastructure across the world with a lot of different devices. We have a lot of service, virtualization, hardware… more »

Which other solutions did I evaluate?

We evaluated a few other tools, even open source tools. Big pluses for Device42 were the price was clear and the features received. The problem with using other vendor… more »
See 5 More Device42 Reviews

What is Device42?

Device42 makes IT decision making easier. With accurate, automatic inventory tracking powered by automatic discovery, Device42 is your go-to for everything from day-to-day ITSM to IPAM to encrypted secret storage, DCIM rack modeling, migration planning, and more!

Say Hello! to Automated Data Center Management

Say goodbye to spreadsheets and manual drawings which are, at best, inefficient and quickly outdated. Device42 auto-generates accurate infrastructure and inter-dependency diagrams making data center management faster, easier, and more accurate.

  • Gain – Gain accurate infrastructure visibility — know what you have, where it’s located, how it’s connected, and who owns it.
  • Beyond – Go beyond just the physical — gain visibility into blades, virtual machines, cloud instances, and the applications running on them.
  • Support – Support and document the entire lifecycle from purchase order to retirement.
  • Infrastructure – Device42’s comprehensive infrastructure management enables more informed decision making.

Know Exactly What is Running, and Where, with Deep Application Mapping

  • Mapping – Powerful application mapping tools relate data from various sources.
  • Related – Auto-discovered data is related with imported and input data.
  • Components – Dependency flow diagrams relating application components are automatically generated.
  • Visualize – IT managers can visualize the application’s different parts and interdependencies.
  • Charts – Automatically-generated impact charts show the relationships between applications, hardware components, and facilities.

Transform IT Anarchy into IT Organization

Access real-time configuration data to understand where resources are and how those resources are being consumed. Support future capacity and growth planning.

  • IP Address – Get the next available IP address (eliminate ping and pray).
  • Capacity – Locate racks with enough space and power capacity to house new servers.
  • Affected – Determine which users are affected by scheduled and unscheduled outages.
  • Supported – Know if a server/OS is still supported, and where to find it.
  • Accurate – Maintain accurate server-switch port connections.
  • Manage – Accurately manage rack power and cooling capacities.
  • Device – Know device interdependencies and their service relationships.

Efficiently Manage Growth and Consolidation with Powerful Capacity Planning Tools

  • Rack – Find available rack capacity with heat maps colored by available units.
  • Power – Ensure power availability at a glance with overlaid color bars.
  • Find – Quickly find space, outlets, and power capacity for new equipment with “What-If” scenarios.
  • Connections – Visually ensure all your machines are redundantly connected.
  • Hardware – Easily identify any hardware without redundancy.
  • View – View power consumption, temperature, and humidity over time.
  • Data Center – Locate data center hot spots and eliminate problem areas.
  • Reports – Comprehensive reporting includes abundant pre-configured reports or easily create your own.
  • Change – Instantly report change history, contracts, rack space availability, and much more.
  • Consolidate – Remove the guesswork — know if you have room to grow, or power and cooling capacity to consolidate.

Dramatically Reduce Data Entry

Increase data center staff productivity. By minimizing or eliminating redundant and low-value data entry, IT staff can spend more time on high-value business initiatives.

  • Automatic – Device42's autodiscovery, import tools, and 3rd-party integrations do a vast majority of the hard work for you.
  • API – All the documentation you could ever want on our open API is available at http://api.device42.com.
  • Powerful – Device42’s open and powerful REST API is thoroughly documented, easy to use, and extremely powerful —enabling input and output of data to and from external sources with features like .XLS API imports.
  • Better Place – Freedom from excessive data entry means you can focus on building the next cool thing and making the world a better place!

Enhance IT Service Management

Device42 integrates with many popular 3rd-party tools and imports from almost anywhere!

  • Input – No need to input the same data into multiple systems!
  • Information – Enhance the information in your ticketing system with data from Device42.
  • ITSM App – Out-of-the-box integrations with popular ITSM applications such as JIRA, Confluence, ServiceNow, and Zendesk.
  • Automation – Out-of-the-box integrations with automation platforms like Rundeck, Puppet, and Chef.
  • CMDB Providers – Import data from other CMDB providers like Aperature, Microsoft SCCM, Solarwinds, OpenDCIM, Racktables, Rackmonkey
  • Anywhere – Import from spreadsheets, Visio docs, and anywhere else you can get a .csv file.

Effectively Manage Asset Life Cycles

Make the most out of your budget. Track software and support entitlements, and full hardware asset lifecycles.

  • Purchases – Record purchases.
  • Lifecycle – Asset lifecycle tracking from the day of purchase to the day it’s retired.
  • Contract – Associate a service contract with the actual asset it applies to.
  • QR Code – Automatically generate a smartphone-readable QR code for physical inventory.
  • Planning – Improve planning with accurate financial data for budgeting and auditing.
  • Proactive – Proactively manage contracts and maintenance renewals with powerful reporting and renewal notices.
  • Track Well – Track software licensing and ensure compliance.
  • Eliminate – Eliminate waste and save money.

Resolve Technical Issues Faster

  • Services – Improve your IT service delivery with accurate and actionable data.
  • Flexible – Device42 will discover and correlate relationships between physical, logical, and virtual environments – providing a powerful tool for problem solving.
  • Ticket Makes – Attaching the actual device to a ticket makes confusion about which device is being referenced a thing of the past.
  • Locate Device – Locating the device has never been easier when it’s attached to a ticket; click the device and get all the relevant details from Device42.
  • Emergency – The next time a data center emergency arises, save the day in style!

Centrally Manage Shared Accounts and Passwords

  • Find – Take control of who has access to what systems
  • Ensure – Ensure that data center teams have the information they need, when they need it
  • Very Fast – Quickly map service accounts and secrets to devices and applications
  • Powerful Control – Protect account and password information with granular access controls
  • Locate – Track password views, expiration dates, and password changes
  • Happiness – And yes…keep the auditors happy, happy, happy!
Device42 customers

Computershare, Concur, Doosan, Fitch Ratings Inc., Fujitsu, HomeAway, Jasper Wireless, Mercedes-Benz, Square, Twitch, UCSB, Zayo Group Inc.

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