We performed a comparison between DX SaaS and DX Unified Infrastructure Management based on real PeerSpot user reviews.
Find out what your peers are saying about Nexthink, Lakeside Software, Riverbed and others in Digital Experience Monitoring (DEM)."Actionable insight is the most valuable feature."
"DX allows you to customize and gives you a high degree of control."
"It supports numerous platforms."
"MultiWAN and Balance service"
"It is easy to implement but requires good planning."
"Great out-of-the-box capability."
"Monitoring infrastructure and business applications are the most valuable features."
"I definitely appreciate the flexibility and ease of use. We've been using UIM for almost three years now. It's pretty much point and click, very easy to use. And we've had no problems scaling it to our own environment."
"Scalability and flexibility. The product can grow with your infrastructure so you don't have to install other products. Just add components. It's very simple."
"It gives us visibility inside applications. It helps us to dig down and find the root cause of any issue within the network."
"The benefit is easy installation. Thus, the model approach of the product and out-of-the-box probes, which deliver direct value."
"DX SaaS is a latecomer to the APM market. Some things that are straightforward in Dynatrace are complicated in DX. For example, upgrading the agents is a seamless process in Dynatrace, but it's a pain in DX SaaS. You should be able to upgrade in the Application Command Center. However, it is not working correctly."
"The ability to scale presents a challenge as the cost of handling vast amounts of data in the cloud must be taken into account."
"Old user interface and dashboards could be improved."
"We had to do some work to make what was more of a business class solution work at an enterprise level."
"Within this product there are individual probes, and each of these probes doesn't always necessarily output the same kind of information into our database. So when we try to collect what's called QoS data, from one probe we might get a ton of information, lots of good stuff that we can use in our database, but then from another probe, we might not get so much or we might not be able to pull the things that we want to."
"I'm very happy with DX Unified Infrastructure Management, but what could be improved is its user interface because currently, it has many wide spaces. All the information you need is in DX Unified Infrastructure Management, and it's a reliable tool, and though that's more important than the gaps in the user interface being smaller or wider, those gaps still need some improvement. I know the team is working on it. My company had some backend problems with DX Unified Infrastructure Management in the past that have now been solved. The setup for the tool also needs improvement because it's complex. Another room for improvement in DX Unified Infrastructure Management is its technical support because it's sometimes not as knowledgeable or responsive. What I'm suggesting to be added to the tool is an open-standard ELK Elastic-based database where you can put in all data, so that you can use the data in other systems as well."
"How we can get more native information from CA's solutions."
"We've had issues with pulling reports."
"Currently lacks a mobile application which would be helpful."
"There is also room for improvement in the reporting. It is not really good enough, according to our customers. So what we now usually do is use Power BI to get them the kinds of reports they want."
"It would be good to implement views showing the aggregated status graphically."
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DX SaaS is ranked 10th in Digital Experience Monitoring (DEM) with 3 reviews while DX Unified Infrastructure Management is ranked 29th in IT Infrastructure Monitoring with 120 reviews. DX SaaS is rated 6.6, while DX Unified Infrastructure Management is rated 8.2. The top reviewer of DX SaaS writes "It's highly customizable but lacks many features of available in competing solutions". On the other hand, the top reviewer of DX Unified Infrastructure Management writes "Easy to set up, simple to use, and offers great technical support". DX SaaS is most compared with Zabbix, Nagios XI and Dynatrace, whereas DX Unified Infrastructure Management is most compared with DX Spectrum, SCOM, ManageEngine OpManager, SolarWinds Server and Application Monitor and Zabbix.
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