We performed a comparison between DX SaaS and ServiceNow Cloud Observability based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It supports numerous platforms."
"DX allows you to customize and gives you a high degree of control."
"Actionable insight is the most valuable feature."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
"The UI is very intuitive."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"DX SaaS is a latecomer to the APM market. Some things that are straightforward in Dynatrace are complicated in DX. For example, upgrading the agents is a seamless process in Dynatrace, but it's a pain in DX SaaS. You should be able to upgrade in the Application Command Center. However, it is not working correctly."
"The ability to scale presents a challenge as the cost of handling vast amounts of data in the cloud must be taken into account."
"Old user interface and dashboards could be improved."
"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
"The dashboard and graphics must be improved."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
DX SaaS is ranked 49th in Application Performance Monitoring (APM) and Observability with 3 reviews while ServiceNow Cloud Observability is ranked 48th in Application Performance Monitoring (APM) and Observability with 3 reviews. DX SaaS is rated 6.6, while ServiceNow Cloud Observability is rated 7.4. The top reviewer of DX SaaS writes "It's highly customizable but lacks many features of available in competing solutions". On the other hand, the top reviewer of ServiceNow Cloud Observability writes "Provides effective observability and offers robust alerting and monitoring capabilities". DX SaaS is most compared with DX Unified Infrastructure Management, Zabbix, Nagios XI and Dynatrace, whereas ServiceNow Cloud Observability is most compared with Grafana, New Relic, Dynatrace, Datadog and Elastic Observability. See our DX SaaS vs. ServiceNow Cloud Observability report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
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