We performed a comparison between Dynatrace and HeadSpin based on real PeerSpot user reviews.
Find out in this report how the two Mobile APM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Our customers are now able to control their infrastructure with a single tool, and can easily check the connections with all components."
"Since we moved to OneAgent, we are much quicker to address live incidents and problems that occur in our systems."
"The PurePath feature enables you to see the path from click to database query."
"Dynatrace alerts are based on deviations from the reference metrics which are constantly collected."
"We're able to tell them which calls, which methods, which interface were the problem."
"Reduced incidents, as alert monitoring aids in quicker resolution of events."
"Of the entire stack, DC RUM and DT SaaS are definitely the most asked for in our offering catalog."
"The most valuable function is the ability to replay a customer session."
"The most valuable features of the product are the performance parameters it gives us."
"The most valuable feature is that this is the first connected intelligence all-in-one platform."
"The most valuable feature of HeadSpin it's the integration with other solutions. It is great. I can search for an element or do a quick debugging on the application right on HeadSpin. It's very useful."
"The technical support is really helpful because we can set up direct calls with them if we want to. We can use Zoom or Google Meet to interact with them directly, and if there is an issue in our system, they will help us by reproducing the issue in their machines and trying to figure out a solution. The support is really smooth, and we like that they're very supportive."
"The initial setup of HeadSpin was very easy and user-friendly. It was easy to configure and write a script."
"It has an interesting feature called AV box testing. A lot of companies that are in the OTT segment don't really understand what their streaming is like. They can't test for streaming quality. There are restrictions where you cannot simulate live streaming. For example, on Netflix, you can't simulate how a movie is being streamed on a remote device. That's why HeadSpin has got this AV box testing feature. It is a patented feature. They send an AV box to your location, and you can test live streaming, which is something that no other company does."
"With Linux or Windows, it automatically takes care of everything, so there's no need for you to do any manual config changes. But when it comes to AIX - because I implemented it two weeks back - you have to go back to kind of an AppMon approach, where you instrument agents for .NET applications. So if Dynatrace could make those changes and make it automated, that would be one of the biggest action items."
"They could also, develop an observability platform where you could have the ability to inject events, locks, and traces."
"Its needs to focus more on open source areas, like Apache umbrella products and availability motioning areas."
"We would also like to see all the good data in a single view across multiple tools, so that access to integration is critical."
"The thing that is preventing us from moving forward with Dynatrace right now is that we can't tag our customer traffic with a customizable tag. All of our students have a unique identifier and in AppMon we tag that and we can search by it very easily and it's very useful. But in Dynatrace, you can't yet customize and find people like that, so that's really preventing us. I heard that it's being worked on but I'm not sure when it's coming out."
"I would like Dynatrace to be more flexible and user-friendly."
"Documentation could be improved. E.g., you don't know how to properly use Dynatrace because documentation is almost lacking behind the features being deployed."
"The integration between the web monitoring of Dynatrace and OneAgent. "
"Support and pricing could be improved."
"HeadSpin could improve on the user interface because it is very poor. The checks that are done on the iOS devices are very difficult, but for Android, it runs great. For all iOS devices, the user interface and how it interacts with the device are very poor."
"If you want to do some testing or check the devices manually or check the application in a particular device manually, it is really laggy. That's a disappointment because sometimes we would like to do manual testing when our local devices are not available."
"Sometimes, devices go offline and some features are not functioning on some devices, specifically on iOS."
"They should automate their onboarding. A lot of things are still manual. They can create a video assistant or something like that to completely automate the entire process."
"HeadSpin needs to improve the hardware. With the mobile, the battery life reduces and must be continuously charged."
Dynatrace is ranked 1st in Mobile APM with 340 reviews while HeadSpin is ranked 6th in Mobile APM with 6 reviews. Dynatrace is rated 8.8, while HeadSpin is rated 8.0. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of HeadSpin writes "It fulfills everything from automation to manual performance". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas HeadSpin is most compared with Perfecto, Sauce Labs, BrowserStack, pCloudy and Tricentis Tosca. See our Dynatrace vs. HeadSpin report.
See our list of best Mobile APM vendors.
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