Dynatrace Reviews

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Real User
Platform Engineer at a financial services firm with 10,001+ employees
Feb 22 2018

What is most valuable?

It is different for me than other users. I like the PurePaths dashlet the most. This is mostly because (and I can count a handful at times where this has not been this scenario) as soon I open the PurePaths dashlet and sort by response… more»

What needs improvement?

I would love to see a better data export, because AppMon's charting capabilities leaves a lot to be desired. The dashboarding capabilities leaves a lot to be desired. There are a lot of times, for example, at my last company, they wanted… more»

What's my experience with pricing, setup cost, and licensing?

Just go with Dynatrace. Just start with Dynatrace. Do not go into AppMon. Start with Dynatrace, because AppMon is going to give you so much extra stuff that 99% of your user base will not need it, including yourself. You don't need AppMon… more»

Which solution did I use previously and why did I switch?

I have previously used siloed monitoring tools. I have used SiteScope. My current company uses ITCAM. They are okay. They get the job done. At my previous employment, we used SiteScope and that was quite literally the way that I thought… more»

What other advice do I have?

I started in the PDP program at Dynatrace. That was when they were still Compuware. Then they became Dynatrace, and I went to a different company, now I am at PNC. I have done the exact same thing for several years in different places. In… more»
Real User
Supervisor Of Event Management And Monitoring at a insurance company with 1,001-5,000 employees
Feb 21 2018

What is most valuable?

Dashboards is one, troubleshooting is another. I come from the monitoring perspective, so the ability to triage quickly is important, and the ability to alert and tell people where the problem is, that's what I really like about the product.

How has it helped my organization?

Right now in an AppMon, when you have DevOps teams looking to see where transactions are going through from business transactions, and they want to set up measurements to see how things are. And dashboards - dashboards are extremely important now. Thresholds are important. After today, at the… more»

What needs improvement?

I haven't had a chance to go through all of it, but I would like to see the ability, from an administrative standpoint, for it to collect statistics. I want to be able to see the servers that the agents are installed on. I want it to be able to start doing collections for me by platform: How many… more»

What other advice do I have?

I'm excited because I like the AI piece. I want to get rid of the thresholds piece. That's part of the excitement as to where we are going to go, because a lot of the conversation occurs when you have to say, "What's the real threshold based on the applications that we have?" We have over 500… more»
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KeithRobertson
Real User
Senior Manager APM Team at a financial services firm with 10,001+ employees
Feb 13 2018

What is most valuable?

* End-to-end visibility of the applications, since we have them instrumented. Understanding where the hotspots are in the applications. * Quick Fault Domain Isolations: When people are having a… more»

How has it helped my organization?

Mean time to resolution is probably the biggest improvement. Also, operational awareness is probably one I haven't touched on too much. I think in the past a lot of teams really didn't have a… more»

What needs improvement?

Over the last year, one of the things we've had a challenge with is, we've used AppMon for so long, people are quite comfortable with it. We had a pilot of Dynatrace SaaS up and running for about a… more»

Which solution did I use previously and why did I switch?

Five years ago, Wily Introscope was in place for a lot of our WebSphere infrastructure. At the time, we were actually looking at it more as an infrastructure tool. The guys supporting WAS, whether it… more»

What other advice do I have?

When it comes to the nature of digital complexity, the role of AI - when it comes to IT's ability to scale in the cloud and manage performance properly - is huge. We saw it when moving to Dynatrace… more»

Which other solutions did I evaluate?

We did a bake-off against some of the competitors at the time, and it was pretty clear Dynatrace was the best fit for our organization. I know AppDynamics was one of the other ones we were evaluating… more»
Danielle Keeling
Real User
Enterprise Monitoring Architect
Feb 15 2018

What is most valuable?

For me the service workflow and the dashboards are the most valuable features, simply because I can know what’s going on in my infrastructure within five minutes, versus two hours.

How has it helped my organization?

It increases productivity first of all, and it makes our troubleshooting efforts more efficient. We don’t do the war-room thing, I hate the war-room thing. A lot of the time, when there’s an issue… more»

What needs improvement?

Can it talk to me? But seriously, the additional feature I would like to see: I did like the old dashboards, the legacy 6.3 for example; the way we were able to do the dashboarding in the client. I… more»

Which solution did I use previously and why did I switch?

AppDynamics, and I’ve also worked with New Relic and I’ve also worked with Wily, which was horrible. I used to work for the government and we used use CA Wily at the Pennsylvania Higher Education… more»

What other advice do I have?

In terms of AI, I love the base-lining Dynatrace provides us. It baselines the application over a seven-day period; we have it at the default of seven days. The artificial intelligence is so amazing… more»

Which other solutions did I evaluate?

I know they looked at AppDynamics, I know they looked at New Relic. There’s this new company called Datadog that they’ve been looking at. It’s nowhere near the functionality that Dynatrace offers.
Venkatesh Harikrishnan
Real User
Technical Team Manager at a manufacturing company with 1,001-5,000 employees
Feb 07 2018

What is most valuable?

The most valuable feature of the solution is the visibility. It creates visibility - from when the user starts interacting with our application - all the way back to our database calls, our network… more»

How has it helped my organization?

Once we started adopting this tool, it become an integral part of our business goals. As an industrial manufacturing company, the big investment and the interest area for us is to have our presence in… more»

What needs improvement?

From the Dynatrace SaaS platform, they talk about the APIs. The approach they take is, "We create the APIs, you use them however you want." I like it, that gives us flexibility. But at the same time… more»

Which solution did I use previously and why did I switch?

We were referred by one of our vendors. It was more like an architectural review service that we had engaged. When they came out and reviewed our architecture, they made a lot of recommendations on… more»

What other advice do I have?

Regarding the role of AI when it comes to IT's ability to scale into the cloud, and monitor performance management issues, the way I look at AI is this. When we started this journey three years back… more»

Which other solutions did I evaluate?

We went automatically with the referral to Dynatrace. We already had enterprise APM solutions available, so they started competing with the Dynatrace. From time to time, we still evaluate other… more»
James Cousins
Real User
IT Delivery Manager at a financial services firm with 1,001-5,000 employees
Feb 08 2018

What is most valuable?

Being able to identify the blind spots. Before, we had lots of monitoring, but it was all very manual. It was literally taking server logs and dumping them somewhere and someone had to manually go… more»

How has it helped my organization?

We have had a few instances where we found small problems. They may or may not have been a full site-outage, but they certainly would have had some kind of customer impact. We only put the tool in a… more»

What needs improvement?

I think the one that's coming soon, the customer playback and the session replay. Notwithstanding the challenge we might have around GDPR, and the collection of data - which worries me - what we have… more»

Which solution did I use previously and why did I switch?

This is our first APM tool. We haven't been around that long. I look after a system called Virgin Money Giving, and we haven't been around that long - seven or eight years. It's a really successful… more»

What other advice do I have?

We we haven't really gotten anywhere near the area of AI and IT's ability to scale up the cloud and monitor performance management issues. Having been through sessions here, at the Perform 2018… more»

Which other solutions did I evaluate?

We did look at other tooling, but Dynatrace suits us as a solution. It was the simplicity. Obviously we had heard lots about AppMon, but we went straight into the full Dynatrace solution. The… more»
James Cotton
Real User
Lead Performance Engineer at a retailer with 10,001+ employees
Feb 20 2018

What is most valuable?

The most valuable things that we have seen are the user experience and capturing what the users are doing inside the browser, and being able to equate that back to the business and telling them how much of their company is doing what. Also… more»

How has it helped my organization?

Before we had the tool we had no visibility into the user experience and capturing what was going on inside the browser. We utilized tags so we knew how many times people were doing certain things, but we did not know how the performance… more»

What needs improvement?

Stability and scalability have been issues right now. My understanding going forward, and I am cautiously optimistic, is that we will not have these problems anymore. I would really like for that to be the case. We are a large company. We… more»

Which solution did I use previously and why did I switch?

I have used Wiley, though not at this company. We used to use AppDynamics. We did a PoC for CA Wiley. Before we brought in Dynatrace, we did a PoC with all of them. We just got rid of AppDynamics (out of our environment). They did not allow… more»

What other advice do I have?

Look at your audience. Who is the audience that is going to be consuming your data? If it is going to be primarily developers then you want to be able to push this out through the business, there is no other solution. If you want your… more»
Real User
Senior Director at a financial services firm with 10,001+ employees
Feb 19 2018

What is most valuable?

* The threshold alerting is what makes the difference. * The PurePath stuff for deep dive analysis on problems. That is massive as far as having a benefit. The dashboard is eye candy, because it's just a screen. It looks nice but the… more»

How has it helped my organization?

We have substantially lowered incidents in our organization. It is hard to really measure it exactly from a percentage of how many have been lowered. As a general statement, there is no question that the number of incidents and the duration… more»

What needs improvement?

I do not know everything that is in the hopper. What I am about to say could already be in the hopper. I am learning more about so called 7.1, be it SaaS or AppMon. Setting up the thresholds and alerting, it is complicated to understand… more»

Which solution did I use previously and why did I switch?

We have used siloed monitoring tools in the past. A lot of products have obviously been around for years, even before Dynatrace. Typically, they are technology or topology specific. You have got a certain operating system or environment… more»

What other advice do I have?

I would definitely recommend Dynatrace. I would say not to be fearful and embrace it. It is a combination of personal comfort level in your staff, so I would probably recommend you start with a medium to low profile application and just… more»
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