Dynatrace is highlighted for its advanced AI capabilities and real-time insights, users appreciate its broad technology support and user-friendly interface, while Prisma Cloud is praised for its comprehensive security features and cost savings, users value its ease of use and proactive threat detection. Dynatrace users suggest improving the UI and integration capabilities, Prisma Cloud users point out the need for better documentation and training resources. Both solutions offer competitive pricing and excellent customer service.
The summary above is based on 129 interviews we conducted recently with Dynatrace and Prisma Cloud by Palo Alto Networks users. To access the review's full transcripts, download our report.
"The technical support has always been responsive."
"It has given visibility to how an end user utilizes and experiences our service offerings."
"The alerting mechanism where you get millions of dependencies analyzed, in one alert or "problem" as Dynatrace calls it."
"We have improved performance by 50% and determined conflicts in the application to eliminate errors."
"Our company gets quick response times and qualified responses from technical support, so that is good."
"It is easy to see what areas you want to alert on and catch."
"The solution is multi-tenant and based in Big data technology."
"It gives you a great level of detail into whatever the issue is: Using troubleshooting and getting to the root cause."
"The most valuable features of Prisma Cloud are its cloud security posture management and cloud workload protection capabilities."
"The runtime mechanism on the solution is very useful. It's got very good network mapping between containers. If you have more than one container, you can create a content data link between them."
"CSPM is the most valuable feature."
"The solution gives us a lot of visibility across all of our cloud solutions."
"The policies that come prepackaged in the tool have been very valuable to us. They're accurate and they provide good guidance as to why the policy was created, as well as how to remediate anything that violates the policy."
"Prisma Cloud's most important feature is its auto-remediation."
"The most valuable feature is its cloud security posture management."
"Integration is very easy. And because it supports security that spans multi- and hybrid-cloud environments, it's very easy to use."
"Needs more compatibility of platforms out-of-the-box."
"The scalability is there, but it is a headache when you do a lot of stuff and when you need to compare a lot of servers and do a lot of things. The scalability is very difficult to maintain."
"It's not really user friendly. You need to go through a certain type of training."
"I would like more flexible data export functions and APIs. The end user experience data is very useful to the solutions team to determine actual system usage and misuse. Flexible, easier data APIs would allow us to export the data more easily to other analytics platforms to enable this analysis as well as enable storage of this data for longer term analysis since DynaTrace only holds user data for 35 days."
"Dynatrace must reduce the required resources for on-premise, because they are too high."
"Its price, for sure, should be improved. Its price is quite high. Other than the price, there are always improvements to be made as technologies change. When we move into cloud-based technologies, Dynatrace will also have to adapt so that they can monitor those as well. It should have the adaptability to quickly transform to monitor those new technologies."
"Custom reporting is still missing."
"We need extended support for some of the agents, the one-agent technologies under Managed. We've got some old legacy platforms that don't have one-agent support yet."
"Some of the usability within the Compute functionality needs improvement. I think when Palo Alto added on the Twistlock functionality, they added a Compute tab on the left side of the navigation. Some of the navigation is just a little dense. There is a lot of navigation where there is a tab and dropdowns. So, just improving some of the navigation where there is just a very dense amount of buttons and drop-down menus, that is probably the only thing, which comes from having a lot of features. Because there are a lot of buttons, just navigating around the platform can be a little challenging for new users."
"They need to make the settings more flexible to fit our internal policies about data. We didn't want developers to see some data, but we wanted them to have access to the console because it was going to help them... It was a pain to have to set up the access to some languages and some data."
"The Palo Alto support needs to improve."
"When there are updates, whether daily, weekly, or monthly, it needs configuration or permission adjustments. There is no automation for that, which is too bad."
"The UI could be improved."
"We are encountering issues with the new permissions required for AWS integration with Prisma."
"There needs to be a mechanism that allows me to manually configure compliance more easily."
"The innovation side of the solution could be more efficient and more detailed."
More Prisma Cloud by Palo Alto Networks Pricing and Cost Advice →
Dynatrace is ranked 2nd in Application Performance Monitoring (APM) and Observability with 340 reviews while Prisma Cloud by Palo Alto Networks is ranked 1st in Cloud Security Posture Management (CSPM) with 83 reviews. Dynatrace is rated 8.8, while Prisma Cloud by Palo Alto Networks is rated 8.4. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of Prisma Cloud by Palo Alto Networks writes "The dashboard is very user-friendly and can be used to generate custom RQL based on user requirements". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas Prisma Cloud by Palo Alto Networks is most compared with Wiz, Microsoft Defender for Cloud, Aqua Cloud Security Platform, AWS Security Hub and CrowdStrike Falcon Cloud Security.
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