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Infraon Desk vs LiveChat comparison

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Infraon Desk
Read 2 Infraon Desk reviews
167 views|72 comparisons
100% willing to recommend
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LiveChat
Read 6 LiveChat reviews
182 views|148 comparisons
100% willing to recommend
Buyer's Guide
Help Desk Software
May 2024
Executive Summary

We performed a comparison between Infraon Desk and LiveChat based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: May 2024).
Download the complete report
769,630 professionals have used our research since 2012.
Featured Review
Reviewer972345
Helps us monitor customer ticket SLAs and enables us to understand why SLAs are missed and to improve our processes...
What we have is not exactly the platform that is sold in the market. We did some customization to it, based on our processes, that permit our... Read more →
Anonymous User
We cannot monitor it 24/7, so the ability to leave a message if we are not on helps us capture those interactions.
Every company searches for ways to have authentic conversations with there clients, especially those prompted by the client. Also, people don’t... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "The pricing model is very competitive."
  • "The price of this solution is reasonable and it was well within my budget."

    • More Infraon Desk Pricing and Cost Advice →

    Information Not Available
    Ranking
    39th
    out of 59 in Help Desk Software
    Views
    167
    Comparisons
    72
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    34th
    out of 59 in Help Desk Software
    Views
    182
    Comparisons
    148
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Buyer's Guide
    Help Desk Software
    May 2024
    Download Free Report
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: May 2024.
    DOWNLOAD NOW
    769,630 professionals have used our research since 2012.
    Comparisons
    Also Known As
    Everest Service Manager
    chat.io
    Learn More
    EverestIMS
    LiveChat
    Overview

    With its light-weight codes, Infraon DESK can not only integrate with any existing tools in your datacenter, but also act as an Umbrella Manager for managing all your supporting IT tools on a single unified dashboard.

    Premium live chat software with help desk features.

    Used by businesses to provide amazing customer service, increase online conversion and improve sales results.

    LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.

    Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.

    Give it a try at https://www.livechatinc.com

    Sample Customers
    Airtel, BSNL, Cloudnine, D-Vois, Geojit, Indian telco
    Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Computer Software Company14%
    Manufacturing Company14%
    Financial Services Firm10%
    Outsourcing Company10%
    Company Size
    No Data Available
    REVIEWERS
    Small Business88%
    Midsize Enterprise13%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise13%
    Large Enterprise62%
    Buyer's Guide
    Help Desk Software
    May 2024
    Download Free Report
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: May 2024.
    DOWNLOAD NOW
    769,630 professionals have used our research since 2012.

    Infraon Desk is ranked 39th in Help Desk Software while LiveChat is ranked 34th in Help Desk Software. Infraon Desk is rated 7.6, while LiveChat is rated 9.8. The top reviewer of Infraon Desk writes "Helps us monitor customer ticket SLAs and enables us to understand why SLAs are missed and to improve our processes as a result". On the other hand, the top reviewer of LiveChat writes "We cannot monitor it 24/7, so the ability to leave a message if we are not on helps us capture those interactions". Infraon Desk is most compared with , whereas LiveChat is most compared with .

    See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.