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Genesys PureConnect vs OnviForce Workforce Optimization comparison

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Buyer's Guide
Workforce Engagement Management
May 2024
Executive Summary

We performed a comparison between Genesys PureConnect and OnviForce Workforce Optimization based on real PeerSpot user reviews.

Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management.
To learn more, read our detailed Workforce Engagement Management Report (Updated: May 2024).
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770,292 professionals have used our research since 2012.
Featured Review
Mohamed-Saber
Provides great functionality
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Questions from the Community
What do you like most about Genesys PureConnect?
Top Answer:Can integrate with a lot of gateways in voice.
What needs improvement with Genesys PureConnect?
Top Answer:As of now, they are doing great in all areas and they keep improving their services
What is your primary use case for Genesys PureConnect?
Top Answer:There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction.
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Earn 20 points

Ranking
3rd
out of 34 in Workforce Engagement Management
Views
963
Comparisons
850
Reviews
1
Average Words per Review
192
Rating
9.0
17th
out of 34 in Workforce Engagement Management
Views
26
Comparisons
11
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Interactive Intelligence Customer Interaction Center, CIC
OnviCenter, OnviSource OnviCenter
Learn More
Genesys
OnviSource
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Overview

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

OnviCenter is a consolidated infrastructure powering a unified, comprehensive suite of software and products; delivering advanced Workforce Optimization, Workflow Automation and Workforce Management; unified functionality for contact centers and back office operations.

Sample Customers
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Microsoft, Concerto Software, Intel, HP, Panasonic, Aculab, Aurix, PIKA Technologies
Top Industries
VISITORS READING REVIEWS
Computer Software Company18%
Financial Services Firm12%
Manufacturing Company8%
Insurance Company7%
No Data Available
Company Size
VISITORS READING REVIEWS
Small Business19%
Midsize Enterprise12%
Large Enterprise69%
No Data Available
Buyer's Guide
Workforce Engagement Management
May 2024
Download Free Report
Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management. Updated: May 2024.
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770,292 professionals have used our research since 2012.

Genesys PureConnect is ranked 3rd in Workforce Engagement Management with 1 review while OnviForce Workforce Optimization is ranked 17th in Workforce Engagement Management. Genesys PureConnect is rated 9.0, while OnviForce Workforce Optimization is rated 0.0. The top reviewer of Genesys PureConnect writes "Provides great functionality". On the other hand, Genesys PureConnect is most compared with Genesys Cloud CX, Cisco Jabber, NICE CXone, Kamailio SIP Server and Calabrio ONE, whereas OnviForce Workforce Optimization is most compared with .

See our list of best Workforce Engagement Management vendors.

We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.