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Featured Review
Find out what your peers are saying about SAP, Salesforce, Adobe and others in eCommerce Platforms. Updated: November 2021.
554,529 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The most valuable solution is that it allows you to adapt it according to the customer's needs."

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"We use Sana Commerce with Microsoft Dynamics on the back end and the native ERP integration works well. The fact that no third-party integrations are needed between our Sana Commerce web store and Microsoft Dynamics is important. It's one less thing to worry about when it comes to troubleshooting.""The big benefit with Sana is our ability to interface with Microsoft Dynamics.""The most valuable feature is the direct ERP integration, as it allows us to provide product availability and specific pricing in real-time. Customers can also order themselves in real-time.""I found it surprisingly easy from both the admin side and the customer side. The admin side has a limited set of features, but they are very well explained. They are very simple to understand. It is very easy to find out what every feature does. It is not really complicated. Sana provides an online university where you can learn everything that you need about it. When we needed to check a new feature or validate how something works, we found solid online information on their website. If there was anything that we couldn't find, or if we really couldn't understand how exactly something was working, their support was always very quick. So, it is quite easy.""This product is highly customizable. We use the standard system but we have extended it quite a bit."

More Sana Commerce Pros »

Cons
"The product catalog is an area that needs improvement."

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"We also didn't realize this going into it, but there is an RQS (requirements gathering) phase, which takes about a month. After that, there is a development phase that takes another month. There are also testing and go-live. If you want to introduce any new features or functionality, it's at least a three to four-month process, possibly more, because of the way their structure works. Everything has to be customized. They are resource-challenged as well.""The performance can be improved. Sometimes, the system is really slow because of the ERP integration. I'm not sure whether this is a problem with Sana Commerce or the ERP system but overall, it could be faster. When it comes to usability, if it takes too much time to load, then it's not the best.""I'd rate their customer service a nine out of 10. I think they're in demand and a little overloaded on work. Sometimes it takes a little bit of time for them to get to our work.""There could also be more support about everything that is related to website management, which is not strictly related to the B2B tool. These are the things like knowing about GDPR regulations, knowing about digital consents, and in general, all the laws that go with having a website. Sometimes, we would have liked more support in that area.""One problem that we encounter is that it's difficult to upgrade as a result of making a large number of customer-specific adaptations."

More Sana Commerce Cons »

Pricing and Cost Advice
"For our companies and our users, the price is quite high."

More HCL Digital Commerce Pricing and Cost Advice »

"When we got version 9.2, it was a good price. Everything is moving to the subscription-based cloud model, and that's probably a little high when you look at the lifetime cost.""Sana's pricing is fair. It could be more competitive. It's not so much the licensing cost, it's the additional development.""They have a policy of a price per legal entity. So, if you are a company that operates in one country, that is, if you're just an American company, or you're just a Spanish company or just a British company, then that probably makes sense. We are a global company, and we have operations in 20 to 30 different countries. So, we are interested in implementing Sana in potentially 20 to 30 countries. Right now, the pricing model of Sana has a limitation. They are almost asking for the same price for the new country when in many cases, a new country will just be a new small rollout. That's because it is the same solution that gets implemented everywhere. So, to me, it is not the same price if you are maintaining 10 Sanas that are looking exactly the same and are working exactly the same in 10 different countries. To me, these should not cost 10 times more than one. They don't yet have a good grasp of how to manage global companies like ours. That is something we are talking to them about, and we are in discussions with them about. So, hopefully, they will learn.""Support costs are in addition to the standard licensing fees, and they vary per month, based on how much we use them. It is not very expensive."

More Sana Commerce Pricing and Cost Advice »

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Questions from the Community
Top Answer: The most valuable solution is that it allows you to adapt it according to the customer's needs.
Top Answer: For our companies and our users, the price is quite high. They are looking for other solutions.
Top Answer: The product catalog is an area that needs improvement. It is forcing us to look and test other solutions. For example, when the customer has already implemented SAP and they want to get more from the… more »
Top Answer: I found it surprisingly easy from both the admin side and the customer side. The admin side has a limited set of features, but they are very well explained. They are very simple to understand. It is… more »
Top Answer: They have a policy of a price per legal entity. So, if you are a company that operates in one country, that is, if you're just an American company, or you're just a Spanish company or just a British… more »
Top Answer: Their support should have more in-depth knowledge about different ERP solutions that they connect to. There could also be more support about everything that is related to website management, which is… more »
Ranking
13th
out of 49 in eCommerce Platforms
Views
661
Comparisons
459
Reviews
0
Average Words per Review
369
Rating
N/A
6th
out of 49 in eCommerce Platforms
Views
324
Comparisons
194
Reviews
5
Average Words per Review
2,114
Rating
8.2
Comparisons
Also Known As
IBM Digital Commerce, IBM WebSphere Commerce
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Overview
IBM Digital Commerce provides advanced commerce capabilities to help you quickly and easily create an engaging brand experience across every customer touch point. Using IBM, you can improve your business with personalized customer engagement, optimized shopping and order management and fulfillment across channels. This helps you accelerate time to market, improve customer engagement and drive revenue growth.

Sana Commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers who depend on them.

How? By making your SAP or Microsoft Dynamics ERP and e-commerce work as one. This eliminates the system silos, unnecessary complexities and compromises caused by mainstream e-commerce solutions. Instead, our approach unlocks 3 key benefits that enable you to build lasting relationships with your customers:

  • Total customer convenience: Empower your customers with personalized self-service and complete transparency.
  • Reliability without compromise: Eliminate errors and delays for an experience your customers can always rely on.
  • Constant evolution: Quickly and easily adapt your business to meet and exceed your customers’ evolving expectations.

Sana Commerce is a certified SAP and Microsoft Gold partner, backed by a strong global partner network and recognized by leading industry experts.

Want to know if we can meet your B2B needs? Contact us for a personalized demo.

Offer
Learn more about HCL Digital Commerce
Learn more about Sana Commerce
Sample Customers
CEWE, J.J. Keller, Shop.ca, 360training.com, Bon-Ton, HH Gregg, Dahl Sverige AB, Terranova, Lindt
Akzo Nobel B.V., Atkins, Century Martial Arts, Forbo Flooring Systems, Michelin Group, Ravensburger AG Learn more about our customers.
Top Industries
VISITORS READING REVIEWS
Computer Software Company32%
Comms Service Provider23%
Energy/Utilities Company7%
Media Company6%
VISITORS READING REVIEWS
Computer Software Company49%
Comms Service Provider16%
Educational Organization7%
Wholesaler/Distributor6%
Find out what your peers are saying about SAP, Salesforce, Adobe and others in eCommerce Platforms. Updated: November 2021.
554,529 professionals have used our research since 2012.

HCL Digital Commerce is ranked 13th in eCommerce Platforms with 1 review while Sana Commerce is ranked 6th in eCommerce Platforms with 5 reviews. HCL Digital Commerce is rated 0.0, while Sana Commerce is rated 8.2. The top reviewer of HCL Digital Commerce writes "Adaptable, stable with good support, but the integration needs improvement". On the other hand, the top reviewer of Sana Commerce writes "Reduced the customer care team's time, got us new customers, and required no third-party integrations". HCL Digital Commerce is most compared with Magento, Salesforce Commerce Cloud, SAP Hybris Commerce, Oracle ATG and Shopify, whereas Sana Commerce is most compared with Magento, SAP Hybris Commerce and Shopify.

See our list of best eCommerce Platforms vendors.

We monitor all eCommerce Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.