We performed a comparison between HCL Digital Commerce and Salesforce Commerce Cloud based on real PeerSpot user reviews.
Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable solution is that it allows you to adapt it according to the customer's needs."
"Has all the modules needed for an order management solution."
"It is a very mature product. It has a lot of features. It can also be very easily customized in order to reach goals or features that are not available, but mainly the fact that it's a very mature platform with all major features that are normally required by the clients is most valuable."
"The solution gives very detailed information to track the progress of the opportunities, like the status of the opportunity and for how long you’ve been in touch with the customer for this opportunity."
"The filters are very useful, and easy to customize. it's very easy to operate."
"I have found the list creation and dashboard customization features valuable."
"I find the reports to be the solution's most valuable feature."
"The solution is quite stable."
"Salesforce offers the best features and functionality, which are developed and refined over many years to provide a highly customized e-commerce experience."
"Commerce Cloud's best features include sales service and cloud marketing."
"I wouldn't say they have artificial intelligence, as it's not really AI, however, the data analysis that they provide to you is good."
"Lacks option to purchase individual modules."
"Another area of improvement is the user-friendliness of the back office stuff. This issue is still valid, and it is still a problem, but I know they are currently working on it."
"The product catalog is an area that needs improvement."
"In the next release, Commerce Cloud should add CRM dashboards."
"Pricing is a disadvantage because it is expensive."
"Salesforce's technical support is not as good as Elastic Path."
"The performance of the solution has room for improvement. We sometimes experience some delays."
"In terms of application performance, it could be a bit quicker."
"The connection with Marketing Cloud should be improved."
"The solution is expensive."
"The solution should have more and faster reporting, as well as better performance."
HCL Digital Commerce is ranked 6th in eCommerce Platforms with 5 reviews while Salesforce Commerce Cloud is ranked 1st in eCommerce Platforms with 27 reviews. HCL Digital Commerce is rated 8.6, while Salesforce Commerce Cloud is rated 7.8. The top reviewer of HCL Digital Commerce writes "A mature and easily customizable product with a lot of features". On the other hand, the top reviewer of Salesforce Commerce Cloud writes "User-friendly UI, stable, and scalable". HCL Digital Commerce is most compared with SAP Hybris Commerce, Adobe Commerce, Bigcommerce, Oracle ATG and Shopify, whereas Salesforce Commerce Cloud is most compared with SAP Hybris Commerce, Adobe Commerce, Oracle ATG, Shopify and Aptos Retail. See our HCL Digital Commerce vs. Salesforce Commerce Cloud report.
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