We performed a comparison between HeadSpin and New Relic based on real PeerSpot user reviews.
Find out in this report how the two Mobile APM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of HeadSpin it's the integration with other solutions. It is great. I can search for an element or do a quick debugging on the application right on HeadSpin. It's very useful."
"The most valuable feature is that this is the first connected intelligence all-in-one platform."
"It has an interesting feature called AV box testing. A lot of companies that are in the OTT segment don't really understand what their streaming is like. They can't test for streaming quality. There are restrictions where you cannot simulate live streaming. For example, on Netflix, you can't simulate how a movie is being streamed on a remote device. That's why HeadSpin has got this AV box testing feature. It is a patented feature. They send an AV box to your location, and you can test live streaming, which is something that no other company does."
"The initial setup of HeadSpin was very easy and user-friendly. It was easy to configure and write a script."
"The technical support is really helpful because we can set up direct calls with them if we want to. We can use Zoom or Google Meet to interact with them directly, and if there is an issue in our system, they will help us by reproducing the issue in their machines and trying to figure out a solution. The support is really smooth, and we like that they're very supportive."
"The most valuable features of the product are the performance parameters it gives us."
"The tool's most valuable features were APM and core reliability. We get alerts whenever an anomaly is detected. The solution is very friendly."
"The most valuable features are the dashboards and tracing."
"It allows the restriction of privileges and control of users."
"The best feature of New Relic is its simple look and feel, making it easier to use than other tools."
"It is a software solution as a service, so I don't have to manage it on-premise."
"The versatility of the solution is its most valuable feature."
"The most valuable feature is application monitoring."
"As New Relic is already integrated with Drupal, we can get our projects done with best practice and with the best value that we believe in."
"HeadSpin needs to improve the hardware. With the mobile, the battery life reduces and must be continuously charged."
"Sometimes, devices go offline and some features are not functioning on some devices, specifically on iOS."
"They should automate their onboarding. A lot of things are still manual. They can create a video assistant or something like that to completely automate the entire process."
"HeadSpin could improve on the user interface because it is very poor. The checks that are done on the iOS devices are very difficult, but for Android, it runs great. For all iOS devices, the user interface and how it interacts with the device are very poor."
"If you want to do some testing or check the devices manually or check the application in a particular device manually, it is really laggy. That's a disappointment because sometimes we would like to do manual testing when our local devices are not available."
"Support and pricing could be improved."
"They could improve the education process and how people understand that these tools are very technical. Right now, if someone was to pick it up from day one, it is a very steep learning curve."
"We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health."
"The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process."
"The connectivity between legacy and newer cloud applications is not great."
"The price needs improvement."
"They don't have an opportunity to share the dashboard with the public. If you want to share it with stakeholders or people outside the organization who just want to have a look at a couple of metrics, you can't do that without onboarding them to the product itself."
"Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres."
"It is complicated, especially in how you interpret the data that it provides. If it had a bit more canned, out-of-the-box features, especially some of the reporting features, that would be more useful."
HeadSpin is ranked 6th in Mobile APM with 6 reviews while New Relic is ranked 2nd in Mobile APM with 151 reviews. HeadSpin is rated 8.0, while New Relic is rated 8.6. The top reviewer of HeadSpin writes "It fulfills everything from automation to manual performance". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". HeadSpin is most compared with Perfecto, Sauce Labs, BrowserStack and pCloudy, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor. See our HeadSpin vs. New Relic report.
See our list of best Mobile APM vendors.
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