We performed a comparison between Interactive Intelligence and Zoho CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Interactive Intelligence is quite user friendly."
"The social media integration is excellent."
"The camera feature is valuable because it provides a look and feel."
"I like Zoho CRM's automatic lead assignment and automated workflows."
"I like the solution's reminder feature which is helpful for big projects. There are many tasks that run at the same time. The reminder feature makes things easy for me since I use Zoho's mobile version as well."
"The best thing about Zoho CRM is that it is integrated with other Zoho applications."
"Zoho CRM has been a really good product. From a basic CRM perspective, we use it to maintain the details of our company's customers."
"The user interface, especially the dashboard, offers good navigation."
"The most valuable features are the lead, opportunity and task management as well as dashboard creation, reporting, contact management and campaigns."
"Zoho CRM handles the entire customer relationship management, from lead generation to workflows, reports, and lead qualification."
"The problem with this current system is that the support is not great."
"The initial setup can be a bit difficult."
"Since Zoho CRM is not made for the enterprise kind of company, its stability for enterprise businesses could be improved."
"The tool is hard for people who have worked with Microsoft Office for a long time."
"I would like to see more integrations and customization options in the next release."
"Support could be more knowledgeable."
"They should provide an option to customize modules."
"What needs improvement in Zoho CRM is the UI. It needs to be more user-friendly. I like Salesforce better than Zoho CRM in terms of the UI, so if Zoho CRM can make some UI changes, that would make the tool better."
"The process of creating reports is not very user-friendly - it takes time, and it's confusing."
"It is hard to modify information around a customer. You need to pay for the features and the tool needs to improve it."
Interactive Intelligence is ranked 29th in CRM with 2 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. Interactive Intelligence is rated 9.0, while Zoho CRM is rated 8.0. The top reviewer of Interactive Intelligence writes "Reliable with very good social media integration and easy to use". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Interactive Intelligence is most compared with Genesys Cloud CX, whereas Zoho CRM is most compared with SAP CRM, monday.com, Bitrix24, Microsoft Dynamics CRM and LeadSquared. See our Interactive Intelligence vs. Zoho CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
