Compare Microsoft Dynamics CRM vs. Zoho CRM

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Microsoft Dynamics CRM Logo
3,894 views|3,253 comparisons
Zoho CRM Logo
648 views|527 comparisons
Top Review
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
"It's kind of pricey. It's about $50 or $60 per user."

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Questions from the Community
Top Answer: The initial setup is pretty straightforward.
Top Answer: I've had a relatively good experience using the resolution. I'm not sure if there are any negative aspects of it. If there was a bit more automation, specifically for marketing tasks, that would be… more »
Top Answer: We primarily use the CRM for our leads and opportunities, and our client data.
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Ranking
1st
out of 66 in CRM
Views
3,894
Comparisons
3,253
Reviews
1
Average Words per Review
557
Rating
9.0
13th
out of 66 in CRM
Views
648
Comparisons
527
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Dynamics CRM, MS Dynamics CRM
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Overview

Dynamics CRM is Microsoft's leading Customer Relationship Management solution. This solution allows organizations to nurture their relationships with their customers, to engage with these customers in the best way possible at all the right times, and to match customers to the correct products and services.

Dynamics CRM is one of the most effective sales and marketing tools around, because of its innovative and social-driven technology. The tool allows marketers and salespeople to communicate, interact and service customers in a smarter, personalized, and more insightful manner. And best of all is that this can all be done from any device, as Dynamics CRM is mobile-based, cloud-based and available on-premise. The tool also integrates with social media platforms, allowing for full social media capabilities and reporting.

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Offer
Learn more about Microsoft Dynamics CRM
Learn more about Zoho CRM
Sample Customers
Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult
Top Industries
VISITORS READING REVIEWS
Computer Software Company32%
Comms Service Provider19%
Government8%
Energy/Utilities Company5%
VISITORS READING REVIEWS
Comms Service Provider32%
Computer Software Company27%
Energy/Utilities Company5%
Performing Arts5%
Company Size
REVIEWERS
Small Business58%
Midsize Enterprise25%
Large Enterprise17%
REVIEWERS
Small Business86%
Large Enterprise14%

Microsoft Dynamics CRM is ranked 1st in CRM with 2 reviews while Zoho CRM is ranked 13th in CRM. Microsoft Dynamics CRM is rated 9.6, while Zoho CRM is rated 0.0. The top reviewer of Microsoft Dynamics CRM writes "A straightforward setup, good pricing, and great technical support". On the other hand, Microsoft Dynamics CRM is most compared with SAP CRM, ServiceNow, Salesforce Service Cloud, Siebel CRM and Salesforce Marketing Cloud, whereas Zoho CRM is most compared with LeadSquared, Freshsales, Pipedrive, Presence Technology and JungleWorks Bulbul.

See our list of best CRM vendors and best Sales Force Automation vendors.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.