Anonymous UserManager at a computer software company
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"Incident management and service request management features are the most valuable."
"The two most valuable features are the portal and reporting."
"The administrative side of it could be a little more intuitive. This is the side that you use to do customizations. It is very customizable, but it could be a bit more intuitive and user-friendly. Their support can also be better in terms of response time. Currently, their response time is a little slow."
"It needs better integration with other tools like Jira."
"The price is approximately $70 per agent, per month."
Deliver outstanding IT support services to employees and customers.
TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom industries. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients.
With an emphasis on streamlined collaboration among teams and built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions.
Founded in 2009, TeamSupport is headquartered in Dallas, Texas. Learn more at TeamSupport.com.
Ivanti Service Desk is ranked 25th in Help Desk Software with 1 review while TeamSupport is ranked 26th in Help Desk Software with 1 review. Ivanti Service Desk is rated 8.0, while TeamSupport is rated 7.0. The top reviewer of Ivanti Service Desk writes "Good stability, good scalability, and useful for incident management and service request management". On the other hand, the top reviewer of TeamSupport writes "Stable, easy to install, and cost effective, but it needs better integration and data management". Ivanti Service Desk is most compared with ServiceNow, JIRA Service Management, Cherwell Service Management and Agiloft ITSM ITIL Service Desk Suite, whereas TeamSupport is most compared with .
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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.