Compare Ivanti Service Desk vs. TeamSupport

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Top Review
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: September 2021.
536,114 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"Incident management and service request management features are the most valuable."

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"The two most valuable features are the portal and reporting."

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Cons
"The administrative side of it could be a little more intuitive. This is the side that you use to do customizations. It is very customizable, but it could be a bit more intuitive and user-friendly. Their support can also be better in terms of response time. Currently, their response time is a little slow."

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"It needs better integration with other tools like Jira."

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Pricing and Cost Advice
Information Not Available
"The price is approximately $70 per agent, per month."

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Questions from the Community
Top Answer: Incident management and service request management features are the most valuable.
Top Answer: The administrative side of it could be a little more intuitive. This is the side that you use to do customizations. It is very customizable, but it could be a bit more intuitive and user-friendly… more »
Top Answer: We use it to manage our help desk.
Top Answer: The two most valuable features are the portal and reporting.
Top Answer: The price is approximately $70 per agent, per month.
Top Answer: It needs better integration with other tools like Jira. Better reporting and better data management are also needed. I believe the way they're structured is the flat file. So it'd be better if they… more »
Ranking
25th
out of 55 in Help Desk Software
Views
290
Comparisons
217
Reviews
1
Average Words per Review
331
Rating
8.0
26th
out of 55 in Help Desk Software
Views
96
Comparisons
51
Reviews
1
Average Words per Review
628
Rating
7.0
Comparisons
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Overview

Deliver outstanding IT support services to employees and customers.

TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom industries. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients. 

With an emphasis on streamlined collaboration among teams and built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions.  

Founded in 2009, TeamSupport is headquartered in Dallas, Texas. Learn more at TeamSupport.com.

Offer
Learn more about Ivanti Service Desk
Learn more about TeamSupport
Sample Customers
MBDA, Coates Hire, Perth & Kinross Council, Oil States International Inc., London Borough of Lambeth, Avon IM&T Consortium, Diagonal Consulting
Nokia, American Lung Association, Fujifilm, NBA, Comcast
Top Industries
VISITORS READING REVIEWS
Computer Software Company29%
Comms Service Provider24%
Healthcare Company6%
Financial Services Firm5%
No Data Available
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: September 2021.
536,114 professionals have used our research since 2012.

Ivanti Service Desk is ranked 25th in Help Desk Software with 1 review while TeamSupport is ranked 26th in Help Desk Software with 1 review. Ivanti Service Desk is rated 8.0, while TeamSupport is rated 7.0. The top reviewer of Ivanti Service Desk writes "Good stability, good scalability, and useful for incident management and service request management". On the other hand, the top reviewer of TeamSupport writes "Stable, easy to install, and cost effective, but it needs better integration and data management". Ivanti Service Desk is most compared with ServiceNow, JIRA Service Management, Cherwell Service Management and Agiloft ITSM ITIL Service Desk Suite, whereas TeamSupport is most compared with .

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