Compare Jacada WorkSpace vs. NICE Workforce Optimization

Jacada WorkSpace is ranked 8th in Workforce Engagement Management while NICE Workforce Optimization is ranked 6th in Workforce Engagement Management. Jacada WorkSpace is rated 0, while NICE Workforce Optimization is rated 0. On the other hand, Jacada WorkSpace is most compared with Pega Robotic Process Automation, whereas NICE Workforce Optimization is most compared with Verint Workforce Engagement Cloud, Aspect Workforce Optimization and Calabrio WFM, Calabrio Workforce Management.
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Also Known As
WorkSpaceNICE SmartCenter, SmartCenter
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Jacada
NICE
Overview
With workspace.com you can create a traceability matrix with the touch of a button, quickly verify the fulfillment of requirements, catalog stakeholder feedback, publish documentation, convert requirements to test cases, manage change requests and much more. Workspace.com is available online and on-premise. A free version is available. Signup today.NICE Workforce Optimization empowers your employees with tools that provide insight into their performance and make them stakeholders in the organization's success. It Shows them how they can directly impact the company's performance and their career path, as well as influence their schedule and other contact center processes. NICE WFO is comprised of tightly integrated solutions, enabling organizations to improve agent productivity, identify performance gaps, deliver targeted coaching, and effectively forecast workloads and schedule staff. Adaptive WFO technology is an integral part of the solution suite which uses analytics-based modeling to dynamically personalize contact center processes, such as scheduling, coaching, training, evaluations, and motivational incentives, at an individual agent level.
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Learn more about Jacada WorkSpace
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Sample Customers
Telefonica, Kabel Deutschland, Lillian VernonHarte-Hanks Inc.
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