Compare JIRA Service Desk vs. Symphony SUMMIT IT Management Suite

Cancel
You must select at least 2 products to compare!
Most Helpful Review
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: February 2021.
463,678 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
"But about the plugins, I found one plug-in — its name is Actionable Metric I think — and it is $3000. That is very expensive for users in Iran.""Actually in Iran we don't have copyright or intellectual property, so we can use JIRA for free.""It's not really expensive, especially when you compare to ServiceNow or other solutions, and it's not expensive to maintain.""The pricing is very competitive and I think that it is okay.""We may upgrade the license that we have. The license that we currently have is good for 500 agents, and it's not full yet.""The pricing is free for us because we are an associate partner for the product."

More JIRA Service Desk Pricing and Cost Advice »

Information Not Available
report
Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.
463,678 professionals have used our research since 2012.
Questions from the Community
Top Answer: Having the ability to post attachments and easily review documents via an integrated read-only viewer would enhance user productivity and compliance.
Ask a question

Earn 20 points

Ranking
2nd
out of 54 in Help Desk Software
Views
8,787
Comparisons
7,140
Reviews
18
Average Words per Review
550
Rating
7.8
30th
out of 54 in Help Desk Software
Views
1,023
Comparisons
889
Reviews
0
Average Words per Review
0
Rating
N/A
Popular Comparisons
Also Known As
Summus IT Management Suite
Learn More
Overview
JIRA Service Desk is service management software that connects IT to your business through fast, accountable resolution of customer requests. Built on Atlassians JIRA workflow engine, JIRA Service Desk offers a collaborative, agile platform and knowledge base thats low cost, easy to set up and scale, highly flexible, and features a powerfully-simple user experience. Redefine what IT means for your business with JIRA Service Desk.
Symphony SUMMIT is an enterprise class IT Operations Management platform which provides integrated, intelligent and innovative solutions across Service, Asset, Availability and Project Management. The ITIL 2011 certified solution, also featured by Gartner as a 'Cool Vendor' helps CIOs and service providers manage the cost and complexity of their IT Operations and increase competitive edge. Leveraging latest technology trends like Operational Intelligence, Analytics and Automation to deliver best-in-class solutions to global customers under a single platform, SUMMIT is an easy-to-use & deploy solution and is delivered as SaaS over Cloud or SaaS On-premises. The solution also provides tight integration across IT Operation functions delivering better efficiencies and higher ROI to CIO organizations. The SUMMIT Platform offers key differentiators to IT Operations Management including Operational Intelligence, Gamification, Runbook Automation, Application Control, Mobility Integration and Endpoint compliance monitoring and enforcement. Our Products: IT Service Management Software Asset Management Software Project Management Software Availability Management Software
Offer
Learn more about JIRA Service Desk
Learn more about Symphony SUMMIT IT Management Suite
Sample Customers
mgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE Canada
Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla
Top Industries
REVIEWERS
Computer Software Company38%
Retailer25%
Transportation Company13%
Insurance Company13%
VISITORS READING REVIEWS
Computer Software Company28%
Comms Service Provider22%
Financial Services Firm7%
Government7%
VISITORS READING REVIEWS
Computer Software Company57%
Comms Service Provider16%
Financial Services Firm9%
Non Profit7%
Company Size
REVIEWERS
Small Business61%
Midsize Enterprise13%
Large Enterprise26%
No Data Available
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: February 2021.
463,678 professionals have used our research since 2012.

JIRA Service Desk is ranked 2nd in Help Desk Software with 18 reviews while Symphony SUMMIT IT Management Suite is ranked 30th in Help Desk Software. JIRA Service Desk is rated 7.8, while Symphony SUMMIT IT Management Suite is rated 0.0. The top reviewer of JIRA Service Desk writes "An excellent solution for tracking customer service issues and tracking technical support issues". On the other hand, JIRA Service Desk is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Remedyforce, IBM Maximo and Zendesk Guide, whereas Symphony SUMMIT IT Management Suite is most compared with ServiceNow, BMC Remedy Asset Management, BMC Helix ITSM, SolarWinds NPM and SolarWinds Server and Application Monitor.

See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.