MohammadRanjbarIT Manager at Razi Insurance
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"But about the plugins, I found one plug-in — its name is Actionable Metric I think — and it is $3000. That is very expensive for users in Iran."
"Actually in Iran we don't have copyright or intellectual property, so we can use JIRA for free."
"It's not really expensive, especially when you compare to ServiceNow or other solutions, and it's not expensive to maintain."
"The pricing is very competitive and I think that it is okay."
"We may upgrade the license that we have. The license that we currently have is good for 500 agents, and it's not full yet."
"The pricing is free for us because we are an associate partner for the product."
Earn 20 points
JIRA Service Desk is ranked 2nd in Help Desk Software with 18 reviews while Symphony SUMMIT IT Management Suite is ranked 30th in Help Desk Software. JIRA Service Desk is rated 7.8, while Symphony SUMMIT IT Management Suite is rated 0.0. The top reviewer of JIRA Service Desk writes "An excellent solution for tracking customer service issues and tracking technical support issues". On the other hand, JIRA Service Desk is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Remedyforce, IBM Maximo and Zendesk Guide, whereas Symphony SUMMIT IT Management Suite is most compared with ServiceNow, BMC Remedy Asset Management, BMC Helix ITSM, SolarWinds NPM and SolarWinds Server and Application Monitor.
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