JIRA Service Desk vs. UserVoice

As of June 2019, JIRA Service Desk is ranked 6th in IT Service Management (ITSM) with 4 reviews vs UserVoice which is ranked 10th in Social CRM. The top reviewer of JIRA Service Desk writes "Transparency of the system helps both internal and external persons involved". JIRA Service Desk is most compared with ServiceNow, ManageEngine ServiceDesk Plus and Freshdesk. UserVoice is most compared with .
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JIRA Service Desk Logo
13,807 views|6,310 comparisons
UserVoice Logo
902 views|105 comparisons
Most Helpful Review
Use UserVoice? Share your opinion.
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in IT Service Management (ITSM). Updated: May 2019.
346,972 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
Costs are about $50 per user per year. JIRA is sold in user tiers of 25, 50, 100, 250, 500, 2000, 10,000, and unlimited users. It is bad when you have 51 users then the price is based on that 100 user tier. Users at 100 will be the most cost effective.JIRA Service Desk has different pricing as it is based on agents. On average, the price is about $300 per agent.Do not forget to calculate add-on costs. These cost a percentage of the JIRA purchasing costs and are based on the number of JIRA users.Buying a software solution is only a half part of the solution (or even less). You need to optimize usage of the software by hiring professionals who will help you to make the most of the software, especially in the beginning.I would suggest to always buy licenses through an Atlassian partner, so you can also rely on their expertise.

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346,972 professionals have used our research since 2012.
Ranking
Views
13,807
Comparisons
6,310
Reviews
3
Average Words per Review
378
Avg. Rating
9.0
10th
out of 27 in Social CRM
Views
902
Comparisons
105
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 28% of the time.
Compared 7% of the time.
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Atlassian
UserVoice
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Overview
JIRA Service Desk is service management software that connects IT to your business through fast, accountable resolution of customer requests. Built on Atlassians JIRA workflow engine, JIRA Service Desk offers a collaborative, agile platform and knowledge base thats low cost, easy to set up and scale, highly flexible, and features a powerfully-simple user experience. Redefine what IT means for your business with JIRA Service Desk.From scalable support with automated answers to common questions and support ticketing, to staying on top of churn (and drive word-of-mouth referrals) with satisfaction surveys, to in-depth product feedback we'll give you all the tools to fully engage and understand your users. Everything you need to build a healthy SaaS or mobile app business. It only takes a few minutes to embed a UserVoice widget, or mobile SDK, into your app giving you have a comprehensive solution for anything your users can throw at you.
Offer
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Sample Customers
mgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE CanadaPicCollage, FullContact, Bing Ads, zynga, Microsoft, Zillow, hootsuite, Sephora
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in IT Service Management (ITSM). Updated: May 2019.
346,972 professionals have used our research since 2012.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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