We performed a comparison between JIRA Service Management and vRealize Business for Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."It makes the IT department more transparent and helps the employees."
"We get software developed faster."
"One of the best features is that I can share tickets with team members, at which point any team member is able to pick one up and work on it."
"I'm mainly working in the ITSM module of JIRA Service Management, and the integration between the system incident and how you can link all the records to the change makes it quite powerful."
"Great to be able to create customized forms."
"Jira gets the basics right in terms of the product backlog and a scrum board teams can use to manage sprint backlogs."
"In Jira Service Management, the most beneficial features are process improvement, workflows, and escalations."
"Service Management is great if you're an Atlassian shop already using JIRA for the development team and you want another tool for help desk ticketing. When it's all under the same umbrella, I can easily take a ticket from the help desk and move it to the development team. You can't beat that integration between two products."
"The flexibility is the product's most valuable feature."
"The product provides excellent daily reports."
"The most valuable feature is that it has a very easy and adaptive look and feel, compared with some other cloud solutions."
"It doesn't take long to develop an automation blueprint. You need about half an hour, and then you can install or deploy it on several systems. That was our first great advantage in the project because we urgently needed to deploy across many different systems."
"The tool helps us to monitor the services provided to customers as a cloud provider. The product is a monitoring solution that helps customers pay for their utilization of services."
"I like the integration with other applications or vendors."
"The most valuable feature is that it allows us to compare the billing between the clouds."
"The most valuable feature is the metering capability."
"I feel that Atlassian isn't really interested in fixing everything because if they did, the partners that are developing the fixes and features would not have a place in the market."
"The documentation needs improving, it's difficult to find specific procedures."
"The reporting function of this solution, particularly the filters in the portal, could be improved."
"The queries are weak and lack advanced functionality. You can do rudimentary queries, but you can't aggregate. You can't filter for a lot of things that would be useful, so you need to use plugins to write writing advanced queries. I run into problems when working with different organizations because they always have restrictions on what kind of plugins they allow."
"If I need a new feature, JIRA requires me to pay for all users when only specific people use that add-on. I should not have to pay for everyone, so this is an area for improvement."
"The search function could be improved. We have to search a certain way. There is no generic search; it is more object-oriented search."
"JIRA Service could benefit from improvements to its voice support."
"Integration could be improved."
"I would like to have an easy way of modifying the reference data that is used for the purposes of estimating the total billing."
"The product needs some investment in configuration. I would like to see better and more optimized configuration in the tool's future releases."
"I would like it if they could provide their customers with more qualified support."
"If you haven't established a vSphere cluster and you only have a single server to integrate, you can't deploy any service."
"It's not always easy to find the information you need. You must have a lot of technical experience to find the right location for what you're implementing within the program."
"The knowledge base is not available for the engineers, which is something that needs to be improved."
"There are some kinks to resolve with the Web GUI user interface, as it freezes at times."
"The pricing model is complicated and would be more predictable if it were simplified."
JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews while vRealize Business for Cloud is ranked 12th in Cloud Cost Management with 10 reviews. JIRA Service Management is rated 8.2, while vRealize Business for Cloud is rated 8.4. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of vRealize Business for Cloud writes "Complete solution for automation, orchestration, and end-to-end lifecycle management". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and PagerDuty Operations Cloud, whereas vRealize Business for Cloud is most compared with VMware Aria Operations, VMware Aria Automation and VMware Aria Cost powered by CloudHealth.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
