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JIRA Service Management Logo
8,816 views|7,340 comparisons
Moveworks Logo
1,062 views|830 comparisons
Featured Review
Find out what your peers are saying about ServiceNow, Atera, Atlassian and others in IT Service Management (ITSM). Updated: November 2021.
554,148 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
"We may upgrade the license that we have. The license that we currently have is good for 500 agents, and it's not full yet.""Right now, there are only two of us who are both agents on the help desk and developers. We might be on the free version because we're less than three agents or users. I'm looking at Zephyr tests, which have a $10 a month flat rate, so right now, it is $10 a month. There are lots of add-ons. They do a free version, a standard version, and a premium version. In the last company, we started on $50 a month. By the time I left, we were paying $4,500 a month. That was mainly because we had 100 users on Confluence. I bought an add-on for Jira software for which we had 10 users, and that was $5 per user per month. It was costing me $500 a month, whereas it should only be $50 a month. I don't know if licensing fee has changed. I'd like our whole company to use it, but the big problem is the licensing because the Confluence side is what is really useful, but if I add 30 users to Confluence and then buy an extension for Jira software, I've got to pay for 30 licenses, even though I've only got two users in Jira software. It is the one big disadvantage of cloud software. You always have to pay for the number of seats regardless of which product you are on. This will probably severely limit how many people would use it because I'm not going to start paying $10 per user per month for a Jira software add-on when there are only two people using it.""I am using the free version, but my clients are paying for it. When they start, they evaluate it for 30 days, and after seeing the value, they move to its paid version.""It's not really expensive, especially when you compare to ServiceNow or other solutions, and it's not expensive to maintain.""For the people like us, the lower the price, the better. But when compared to other competitors, I think it's Jira's price is okay.""The pricing is free for us because we are an associate partner for the product.""The pricing is very competitive and I think that it is okay.""We need a license because we have a higher number than the free part."

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Questions from the Community
Top Answer: Hi,  There are no ITSM  tools that are HIPAA compliant as per my knowledge. The tools need to be tuned and configured to be compliant with Standards for Privacy of Individually Identifiable Health… more »
Top Answer: The links between the help desk and Jira issues and between Confluence and Jira issues are most valuable. I can write requirements in Confluence and link them to user stories in Jira and test cases. I… more »
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Ranking
Views
8,816
Comparisons
7,340
Reviews
16
Average Words per Review
552
Rating
8.0
1st
out of 18 in AI-Powered Chatbots
Views
1,062
Comparisons
830
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
JIRA Service Desk
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Overview

Jira Service Management empowers teams with everything they need to get started fast. Check out capabilities for ITSM practices like request, incident, problem, change, and configuration management.

Moveworks is a cloud-based AI platform purpose-built for large enterprises that solves one, big, frustrating problem: Resolving employees'​ IT support issues. Instead of tracking issues, we use advanced AI to solve them, instantly and automatically—with no human intervention.

Offer
Learn more about JIRA Service Management
Learn more about Moveworks
Sample Customers
mgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE Canada
slack, equinix, appdynamics, nutanix, broadcom, autodesk, medallia, freedom
Top Industries
REVIEWERS
Computer Software Company33%
Comms Service Provider20%
Retailer13%
Transportation Company7%
VISITORS READING REVIEWS
Computer Software Company28%
Comms Service Provider20%
Government8%
Financial Services Firm7%
VISITORS READING REVIEWS
Computer Software Company18%
Comms Service Provider11%
Financial Services Firm10%
Manufacturing Company7%
Company Size
REVIEWERS
Small Business52%
Midsize Enterprise13%
Large Enterprise35%
No Data Available
Find out what your peers are saying about ServiceNow, Atera, Atlassian and others in IT Service Management (ITSM). Updated: November 2021.
554,148 professionals have used our research since 2012.

JIRA Service Management is ranked 3rd in IT Service Management (ITSM) with 16 reviews while Moveworks is ranked 1st in AI-Powered Chatbots. JIRA Service Management is rated 8.0, while Moveworks is rated 0.0. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Zendesk Guide, PagerDuty and BMC Helix ITSM, whereas Moveworks is most compared with ServiceNow, Aisera AI Service Desk, Zendesk Guide and Freshservice.

We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.