We performed a comparison between JIRA Service Management and NinjaOne based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Service Management is great if you're an Atlassian shop already using JIRA for the development team and you want another tool for help desk ticketing. When it's all under the same umbrella, I can easily take a ticket from the help desk and move it to the development team. You can't beat that integration between two products."
"Its integration is most valuable. It is pretty open for integration."
"Two features I like about Jira are its ticketing system and its compatibility with Confluence. Also, the Knowledge Base is one of the more valuable features that would really benefit us."
"We use JIRA Service Management for tracking purposes, planning, and execution."
"The most valuable feature of JIRA Service Management is a plugin we are using for the front end for simple user forms."
"I think one of the most valuable things is that it's all integrated."
"The customer portal with connection with our knowledge base has been most valuable."
"The most valuable feature of this solution is that it is user-friendly."
"NinjaOne has a feature where we can create custom scripts that we can run on devices remotely."
"We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues."
"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."
"The most relevant feature is the monitoring, which provides built-in tools for sending commands."
"It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently."
"Good at managing updates and for remote support."
"The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good."
"The installation is easy, it only took two minutes."
"Every time there's a problem with JIRA Service Management, you have to have a look at how to solve it, and there's always a feature request or the feature request on the solution is too large and the development cycles are too slow."
"The performance in cloud service management could be improved."
"JIRA Service could benefit from improvements to its voice support."
"There should be better connections with access management. They should improve the connectivity."
"There is no notification regarding language upgrades."
"The solution should be more formalized. It could be more user-friendly."
"The customizations in Jira could be improved by being simplified. They are currently very complex."
"It would be useful to be ale to link tickets across different gantt charts in Jira and Confluence."
"I want NinjaOne to improve the reports."
"NinjaOne's reporting module is cumbersome."
"The graphical user interface could be improved."
"NinjaOne's dashboard could be easier to use."
"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."
"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."
"I would like to see more scripts for PowerShell commands."
"The solution could improve by optimizing the internet connection being used."
JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews while NinjaOne is ranked 7th in IT Service Management (ITSM) with 14 reviews. JIRA Service Management is rated 8.2, while NinjaOne is rated 8.0. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of NinjaOne writes "A tool that helps with a lot of configurations and creates automation processes that work perfectly". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and PagerDuty Operations Cloud, whereas NinjaOne is most compared with Atera, N-able N-central, Microsoft Configuration Manager, LogMeIn Central and ConnectWise Automate. See our JIRA Service Management vs. NinjaOne report.
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