We performed a comparison between JIRA Service Management and TeamSupport based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."What I really like about this solution, is how it manages the queues, the tickets and the routing."
"It's easy to set up the solution."
"In Jira Service Management, the most beneficial features are process improvement, workflows, and escalations."
"There are two things that I value very much about this product. One is the service levels management – the SLA agreement management part of it – and knowledge management."
"Auditing team uses this solution to track audit findings and follow-up."
"We have an Agile environment and using Jira makes it easy to adhere to Agile best practices."
"I like the history, the dimensioning, and how I can configure a space based on my preferences or the project circumstances."
"The stability of JIRA Service Management is good."
"The two most valuable features are the portal and reporting."
"It would be useful to be ale to link tickets across different gantt charts in Jira and Confluence."
"The product does not have the capability to sort queued tickets by product. This would be useful in making workflows more efficient."
"JIRA Service Management could include more AI features."
"The initial setup of JIRA Service Management can be complex for new users. There is a lot of configuration."
"The solution should be more formalized. It could be more user-friendly."
"It has change management and incident management, but CMDB is not there. It's also not as user-friendly as ServiceNow."
"The reporting function of this solution, particularly the filters in the portal, could be improved."
"Jira Service Management should be more user-friendly."
"It needs better integration with other tools like Jira."
Earn 20 points
JIRA Service Management is ranked 2nd in Help Desk Software with 73 reviews while TeamSupport is ranked 42nd in Help Desk Software. JIRA Service Management is rated 8.2, while TeamSupport is rated 7.0. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of TeamSupport writes "Stable, easy to install, and cost effective, but it needs better integration and data management". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Freshdesk, BMC Helix ITSM and PagerDuty Operations Cloud, whereas TeamSupport is most compared with . See our JIRA Service Management vs. TeamSupport report.
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