KANA Enterprise vs. Oracle Service Cloud

KANA Enterprise is ranked 29th in CRM vs Oracle Service Cloud which is ranked 2nd in CRM with 9 reviews. The top reviewer of Oracle Service Cloud writes "Provides a complete view of end users though all channels and base marketing". KANA Enterprise is most compared with Salesforce Sales Cloud, SAP CRM and Pega CRM. Oracle Service Cloud is most compared with Siebel CRM, Microsoft Dynamics CRM and Salesforce Service Cloud.
Cancel
You must select at least 2 products to compare!
+Add products to compare
Most Helpful Review
Use KANA Enterprise? Share your opinion.
Find out what your peers are saying about Salesforce, Oracle, Microsoft and others in CRM.
295,322 professionals have used our research since 2012.

Quotes From Members Comparing KANA Enterprise vs. Oracle Service Cloud

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
report
Use our free recommendation engine to learn which CRM solutions are best for your needs.
295,322 professionals have used our research since 2012.
Ranking
RANKING
Views
516
Comparisons
278
Reviews
0
Followers
63
Avg. Rating
N/A
Views
3,022
Comparisons
1,430
Reviews
8
Followers
248
Avg. Rating
8.8
Top Comparisons
Top Comparisons
Compared 20% of the time.
Compared 16% of the time.
See more KANA Enterprise competitors »
Compared 20% of the time.
See more Oracle Service Cloud competitors »
Also Known As
Also Known AsOracle RightNow
Website/Video
Website/VideoVerint
Oracle
Overview
Overview
Information Not Available

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

OFFER
Learn more about KANA Enterprise
Request Demo

Learn more about Oracle Service Cloud.

Sample Customers
Sample CustomersAlbelli, Carphone Warehouse, Conrad Electronic Benelux, Sears, Cheshire West and Chester Council, Tilburg University, North Ayrshire Council, Falkirk Council, City of San Francisco, City of MinneapolisPacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
Find out what your peers are saying about Salesforce, Oracle, Microsoft and others in CRM.
Download now
295,322 professionals have used our research since 2012.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

Sign Up with Email