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Kana Express [EOL] vs NetSuite CRM+ comparison

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Kana Express [EOL]

views| comparisons
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NetSuite CRM+

Read 4 NetSuite CRM+ reviews
357 views|217 comparisons
66% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
CRM
March 2024
Executive Summary

We performed a comparison between Kana Express [EOL] and NetSuite CRM+ based on real PeerSpot user reviews.

Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM.
To learn more, read our detailed CRM Report (Updated: March 2024).
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Featured Review
Use Kana Express [EOL]?
Venkat Sudni
It's a highly scalable cloud-based solution that helps us manage field support requests, but it needs more automation
NetSuite CRM+ helps us provide customer support and track schedules for field service.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "Compared to other tools, you have to pay for the NetSuite CRM+ module itself. You will pay a recurring fee regardless of how many users you have, then you will pay a fee per user, per month. Its cost is not a licensing cost per user, but a module cost and a user cost."
  • "It ultimately depends on the features and functionalities required for your specific use case."

    • More NetSuite CRM+ Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about NetSuite CRM+?
    Top Answer:The feature that has been most effective in improving sales performance is its alignment with the ordering team.
    Read all 4 answers   →
    What is your experience regarding pricing and costs for NetSuite CRM+?
    Top Answer:In terms of competitiveness, both NetSuite and HubSpot may offer different pricing tiers and packages to cater to various budgets and preferences. HubSpot tends to be less expensive than other… more »
    Read all 3 answers   →
    What needs improvement with NetSuite CRM+?
    Top Answer:The product or service could be improved by incorporating AI functionality to provide intuitive assistance. There may be room for enhancement in tracking historical contacts from a sales perspective… more »
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    Ranking
    Unranked
    In CRM
    35th
    out of 169 in CRM
    Views
    357
    Comparisons
    217
    Reviews
    3
    Average Words per Review
    277
    Rating
    7.0
    Comparisons
    Also Known As
    Trinicom
    Learn More
    Verint
    NetSuite
    Overview
    Verint Express is a customer service software for medium-sized organizations, which can be delivered both via the cloud and on-premise. The software solution offers you always and everywhere access to the functions you need to optimally serve your customers through all service channels.
    NetSuite CRM+ delivers powerful Customer Relationship Management (CRM) capabilities, including Sales Force Automation (SFA), marketing automation, customer support and service, ecommerce and flexible customization, all in a single cloud CRM solution. And unlike typical CRM solutions, NetSuite CRM+ includes powerful sales performance management, order management and partner management.
    Sample Customers
    Tilburg University, DAS, Windesheim, VRT Belgium, SUSA Student Employment Agency, Sunweb, POD MI, Cendris, Bindinc, Tele Ticket Service, GVB Amsterdam, Conrad Electronic Benelux
    2Pure, Accuvant, Adtegrity, Advantage Sign Supply, Bonneville Environmental Foundation, CallidusCloud, Capitol Coffee Systems, Cardinal Path
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Educational Organization13%
    Computer Software Company10%
    University10%
    Real Estate/Law Firm9%
    Company Size
    No Data Available
    VISITORS READING REVIEWS
    Small Business37%
    Midsize Enterprise10%
    Large Enterprise53%
    Buyer's Guide
    CRM
    March 2024
    Download Free Report
    Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: March 2024.
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    768,740 professionals have used our research since 2012.

    Kana Express [EOL] doesn't meet the minimum requirements to be ranked in CRM while NetSuite CRM+ is ranked 35th in CRM with 4 reviews. Kana Express [EOL] is rated 0.0, while NetSuite CRM+ is rated 7.0. On the other hand, the top reviewer of NetSuite CRM+ writes "Streamlines collaboration across teams and has a straightforward setup process ". Kana Express [EOL] is most compared with , whereas NetSuite CRM+ is most compared with Siebel CRM and Oracle CX Sales.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.