The product or service could be improved by incorporating AI functionality to provide intuitive assistance. There may be room for enhancement in tracking historical contacts from a sales perspective. There's no seamless integration to track every interaction without manual logging.
Customer Solution Executive at a tech services company with 51-200 employees
Reseller
2022-03-15T09:26:58Z
Mar 15, 2022
What could be improved in NetSuite CRM+ is its UI, because it's ugly. When you compare it to the Salesforce UI, the reporting in Salesforce looks better, e.g. you can see your funnel and your stages for the references, and those are displayed in a prettier way, while in NetSuite CRM+, those look ugly.
The product or service could be improved by incorporating AI functionality to provide intuitive assistance. There may be room for enhancement in tracking historical contacts from a sales perspective. There's no seamless integration to track every interaction without manual logging.
NetSuite's field service automation should be updated. We should be able to fully automate the assignment of service orders to technicians.
The product needs to improve the warehouse management feature.
What could be improved in NetSuite CRM+ is its UI, because it's ugly. When you compare it to the Salesforce UI, the reporting in Salesforce looks better, e.g. you can see your funnel and your stages for the references, and those are displayed in a prettier way, while in NetSuite CRM+, those look ugly.