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Ivanti Service Desk [EOL] vs Xtraction for CA Service Management [EOL] comparison

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Buyer's Guide
IT Service Management (ITSM)
April 2024
Executive Summary

We performed a comparison between Ivanti Service Desk [EOL] and Xtraction for CA Service Management [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM).
To learn more, read our detailed IT Service Management (ITSM) Report (Updated: April 2024).
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768,740 professionals have used our research since 2012.
Featured Review
Anonymous User
Scalable but interface can be improved
Anonymous User
It’s a real-time dashboard so that people can go in at any time and see where anything is, and can manipulate reports...
It’s a real-time dashboard so that people can go in at any time and see where anything is, and can manipulate reports individually just for their... Read more →
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Questions from the Community
What do you like most about Ivanti Service Desk ?
Top Answer:The tool supports a lot of standard reporting KPIs.
Read all 6 answers   →
What needs improvement with Ivanti Service Desk ?
Top Answer:The documentation for migration which includes migration from one version to another or cloud to on-premises is not available in detail. There is no proper planning on metadata updates. I am not able… more »
Read all 6 answers   →
What is your primary use case for Ivanti Service Desk ?
Top Answer:Basically, we use it for service management from the financial side of things.
Read all 5 answers   →
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Unranked
In IT Service Management (ITSM)
Unranked
In IT Service Management (ITSM)
Comparisons
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Ivanti
Broadcom
Overview

Deliver outstanding IT support services to employees and customers.

Xtraction for CA Service Management is a self-service solution designed to make the creating, designing and sharing of interactive IT dashboards easy for non-technical users. Users can immediately share service management dashboards with consumers, IT teams and management presenting a unified view of your service management environment. This IT dashboard solution can deliver deep, real-time insight and transparency into key aspects of IT services, including: demand, cost, use, performance, problems and problem resolution. This insight can help your staff engage in fact-based collaboration with IT teams and the business and make more-informed decisions about how to optimally align IT investments with genuine business requirements. This ad hoc IT dashboard and IT reporting solution provides the next level of IT analytics, helping to bring a better understanding of your service management environment. It not only helps IT teams be more self-sufficient in resolving their service related issues, but helps management and executives be more self-sufficient in gaining the information they need for timely decision making.

Learn More: https://www.ca.com/us/products...

Sample Customers
MBDA, Coates Hire, Perth & Kinross Council, Oil States International Inc., London Borough of Lambeth, Avon IM&T Consortium, Diagonal Consulting
ERGO
Top Industries
VISITORS READING REVIEWS
Government14%
Computer Software Company11%
Healthcare Company8%
Manufacturing Company7%
No Data Available
Company Size
REVIEWERS
Small Business22%
Midsize Enterprise33%
Large Enterprise44%
VISITORS READING REVIEWS
Small Business24%
Midsize Enterprise14%
Large Enterprise61%
No Data Available
Buyer's Guide
IT Service Management (ITSM)
April 2024
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Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM). Updated: April 2024.
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768,740 professionals have used our research since 2012.

Ivanti Service Desk [EOL] doesn't meet the minimum requirements to be ranked in IT Service Management (ITSM) with 8 reviews while Xtraction for CA Service Management [EOL] doesn't meet the minimum requirements to be ranked in IT Service Management (ITSM). Ivanti Service Desk [EOL] is rated 7.6, while Xtraction for CA Service Management [EOL] is rated 10.0. The top reviewer of Ivanti Service Desk [EOL] writes "Scalable but interface can be improved". On the other hand, the top reviewer of Xtraction for CA Service Management [EOL] writes "It’s a real-time dashboard so that people can go in at any time and see where anything is, and can manipulate reports individually just for their own view". Ivanti Service Desk [EOL] is most compared with ServiceNow, JIRA Service Management, Cherwell Service Management, Freshservice and ManageEngine ServiceDesk Plus, whereas Xtraction for CA Service Management [EOL] is most compared with Freshdesk.

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We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.